The UPS Store

When sending something or buying something the two ladies are pleasant enough. But when you are drop shipping something they act as if they are doing you the big favor. I ran out of packing tape at home. So I thought no big deal, right? Wrong she used the clear sticky label pouch and told me next time I better tape it closed. I said I had run out and she said «then maybe you should but some» in a scolding kinda tone. When I asked for a drop off receipt she rolled her eyes and begrudgingly gave it to me. I guess they only are helpful when you giving them money.

I don’t understand why people complaint about drop off mail service. I have done this so many times because I’m a big fan of online shopping, also I rent textbooks so I need to return a lot of stuff there. The staff is friendly and really helpful, even helped me pack my return box. I ve never experienced bad service here.

The other day I sent my husband to drop off several boxes our small business was shipping. The postage was pre-​paid, so we were simply dropping them off. My husband came home and said that he was never going to help me with UPS shipments again. I asked what happened and he said the lady at the store (it is run by 2 women) chastised him for bringing so many boxes (about 8 medium sized boxes) and said that we were too late (which I knew).
I wasn’t sure if he just didn’t want to do it for me and was being overly dramatic, so today I went myself to drop off boxes (3 medium sized) and the woman at the counter let me have it. She told me some UPS stores don’t even accept drop-​offs and how I should drive my boxes to the UPS hub in Van Nuys.
I don’t get it… isn’t this why UPS franchised stores exist.
I will never go back to this location again. The UPS store on Zelzah and the one in Porter Ranch gladly welcome my drop offs and are super helpful.

UPS Ground is run by the Taliban.
Three (3) days past «arrival latest 8 pm» ship date. Phoning to find out where it’s at is futile, they act like I’m bothering them by asking for a location. Ship my shit and we won’t be having this conversation. There’s NO tracking the package when it’s «out for delivery» even though it says that EVERY day. Even met the driver on his route to pull it off his truck and take delivery, but the package wasn’t on his truck! According to UPS, I needn’t worry, because if the package were really «lost» then it wouldn’t be getting scanned into the warehouse each night. Even my homeboy who works in shipping & logistics says that their company only uses ground when deadline isn’t even a factor. What’s the deal, UPS Terrorists. Is this America?

Still the best. Lots of parking, good music playing, and for some reason, I like to sit in the little chairs she has for children haha. But all of that aside, I love that the people here remember me everytime I come in. They saw that I ordered a lot of my textbooks online and so they suggested that I use Chegg to rent my books after seeing CSUN students return their books through this store. I feel like this store really cares about their customers.

Place is lame, no customer service, crowded parking lot. Better UPS by the PO.

I have never done business at a UPS store nor have I stepped foot in one. I was selling some textbooks online and the site I used had me take my books to ship it out through UPS.
As soon as I walked in the lady working there was friendly and helpful. I was originally going to put 3 small textbooks in a large padded envelope but the lady suggested to get a small box instead because it was cheaper. I really appreciated that because I’m all about saving money! She could have easily sold me the envelope and make more money but she was honest and truthful to me. A very big plus in my book!
It’s a small store tucked in the corner. There’s a grocery store, McDonalds, and Starbucks in this same shopping plaza. Plenty of parking as well.