San Fernando Mental Health

Probably the worst staff in any mental health facility I have ever been to, besides Mission Hospital. Victor, one of the receptionists, is absolutely unprofessional and rude. I have seen him completely ignore patients who are waiting so he can text or take a call on his cell phone, or talk with the staff (all who ignore you). Unfortunately I have been going here on and off since early 2000, and only stay because it’s such a hassle to find a doctor who accepts my insurance. But after this week, I am leaving.
My recent visit this week was horrible. My doctor (Dr. Y) laughed at me when I told her one of my concerns, and proceeded to fuck around on the computer looking for my pharmacy, then she took a personal call… all this after I had waited the usual 30 – 60 minutes for my scheduled appointment. At least they didn’t forget to put it in the computer, which has happened too many times, and then Victor gets all condescending because of course it’s MY fault.
This place is not for anyone who is looking to get well. If all you want is medications thrown at you with no compassion or understanding, along with incompetence and rudeness, then by all means go here. Otherwise STAY AWAY. STAY FAR AWAY.

I just want to say there is only one dr. here that i like from 2005, now i came back here 2013 and there is a dr. by the name of dr. Y. acting like she knows it all about me or w.e. but she dont care. unlike others really care like the one dr. from 2005 really cared. i guess some act like they do, or dont take you seriously for what ever damn reason. i notice alot of things. i just keep quiet sometimes. well so this so called dr. of mine says come back in 3months after the fact she forgot my appointment and i was waiting in the waiting room for about a hr. and not caring what i had to say or how I FEEL. felt like shes already not taken me serious. doesn’t seem like she cares. just answers simple yeah’s and no’s like she wants to get rid of me asap haha, so 3 months pass. i didnt go back cause of all that bs and i knew she wouldn’t even care. but a prime example what if im one of those cutters, what if im cutting myself or i want to commit suicide and im hurting? lol she didnt call once to make sure im ok, no checkup or anything… LIKE MY OTHE DOCTORS HAD IN THE PAST. if they dont take me serious i assume?.so screw it. how you expect me to take you serious? some are just straight bitches and fake or to the people they choose to be fake with… i dont care, i say it like i see it, im blunt. some are just like that i guess… if i remember the dr. from 2005 i will get back to you all on that. she was african american or jamaican, anyways my point i HATE doctors like this one i explained… im doing better anyway now. i stopped taking the bullshit depakote that left me in a cloud and depressed. i guess some people need meds. but its been 6months or more. im good starting trucking
negativity in my life i have bettered myself without fake doctors and meds. screw pills and doctors like THAT.
Good day:)

The front end staff are typical county employees. However, once you get to the case workers and psychiatry staff they are life savers. They helped a family member who would have not made it otherwise. For that reason I’m extremely grateful that this clinic exists to serve the community!

I do agree with some of the negative reviews on here. The staff that works in the front office answering phones & what not are definitely rude and seem to not care about their jobs. BUT if you can get past that, the actual psychiatrists and case managers that work there are very professional, knowledgeable and caring. It took me 3 months to get my first appointment, but after that I go once every two months for a «check up.» I have never waited for more than 20 minutes to be seen. I pay $ 70 a year and that covers all the visits and MOST medications. (excluding benzos.) Yes, there are definitely some down sides like rude staff, but when it comes down to the staff that really, really matters… they really are great at what they do.

Called for information and the guy that answered the phone was a complete JERK!!! Didn’t announce himself, was yelling at people in the background and when I asked if he was talking to me or someone else he snapped at me and said he’d been waiting on me! 20 second worst conversation ever. I don’t care if they offer affordable services… I will not tolerate horible personalities in a mental health clinic.