Copart of Washington

Zero star from me.
(donation on July 11, 2015)
Wow, where do I start my headache? I donated my dodge caravan 2002 to Kars4Kids about two to three weeks ago and my car wasn’t pick up within 24 to 48 hours or within a week. I thought kars4kids pick up the donate car themselves, it turns out kar4kids is using Copart as their towing company. This is embarrassing and frustrating. The first towing guy came out and lost, couldn’t find his way to the car even though I gave a good direction to my apartment. The copart rescheduled for later pickup and it wasn’t the next business day… Finally the second week of the finally promising day to pick up my car, by the time the towing guy came by someone locked the doors to my car and all my keys and document are inside the car as I was instructed by the towing company or the kars4kids.
All those times, wasting days and weeks I thought it was the kar4kids fault for not wanting to pick up my car, but it turns out the copart towing company was to be blame for not communicate with the towing guy or me. They kept extended the pickup date every time I called them to check on the pickup day. They kept changing the pickup date and promising the days and days and it didn’t happen.
Copart told me they can’t pick up my car unless the car parked in the open area with its front facing the open parking area so that the towing company can easily take the car from the front, not from the back, but I told them all my keys are locked inside the car. And they were well aware of it.
All those days and weeks I left my car unlocked for them to come pick up the car, but they kept reschedule their pick up days, excuse after excuse. «Oh, we don’t have driver to come out… we are busy…» etc. Copart couldn’t pick up the car because the car is locked. They even asked me to use a COAT HANGER TO UNLOCK THE CAR DOOR MYSELF. They didn’t offer me their help to open the door. In other words they can’t pick up the car or will not.
I was upset…
Third week,
So I cancel my donation on Kar4kids and call a new company which I found online that would easily come pick up the car and it turns out that «donate a car to charity» and got an email from them. Take a look.
«Great news! Your donation has been assigned for pickup. We’ve gone right to work on getting your vehicle picked up as soon as possible.
Your vehicle was assigned to Copart – DVAA – DPV, you should hear from them within the next business day. If you need to schedule an urgent pickup please feel free to contact them directly at (866) 376‑3822.»
OMG!!! What’s happening?
I’m sorry kars4kids I thought it was your guys fault. Kars4kids «Free towing in WA within 24 to 45 hours.» OMG! Two to three weeks my donation is still parking in the parking lot. Do you know that!!!
Now, when I called copart towing company they ID my numbers and didn’t bother to pick up my call.
You know my family and I were kind enough to donate our family van to a good cost. Comes to think of it, I don’t think they care. It turns out to be a donate joke.
Copart towing company is embarrassing to me and my family.
Kar4kids please don’t use copart towing company as your towing it will take you down hill with them. They don’t care if you get your donation or not. I felt bad whoever use Copart towing company to pick up the donation for them. :(((((

*ZERO STARS* if I could. Horrible service. My car was totaled on Wednesday and a tow scheduled for Thursday morning. Never received a phone call never showed. I call the next day Friday morning «they’re sending a truck today to pick up the car for sure it’s on the schedule.» I never receive a phone call never showed. I call this friday afternoon at 4pm and «They were confused so they never scheduled» or bothered to call the number provided to clarify. And now they won’t pick the car up until Monday at the soonest! The absolute worst towing service I have ever experienced of heard of. Zero stars.