Royal Landscape Nursery

Please don’t buy anything from them. We bought a tree that was labeled a tangelo tree took two years to have fruit and it is pink grapefruit. My husband can’t eat grapefruit, we would of never bought a &70 plus dollar tree we couldn’t use. Have asked to them to switch it out no response two times. Not a good business practice.

I would rate this company as the worst customer service that I have ever received. After completion of our pool project, we purchased four pallets of St. Augustine grass from Royal Landscape Nursery mid-​April. Our landscaper along with a few neighbors recommended this company to us but it was a costly mistake. After waiting five weeks for the replacement grass to marry in to our existing yard, it did not. We properly watered and cared for the new grass and our landscaper concluded that we received a bad batch of grass. Instead of sending a representative to look at my yard, I was asked to send photos of my yard. Upon review, I was told via email and phone that nothing could be done. I was reminded that «all sales are final» and one of the owners said there was no way to determine if we properly cared for our new grass. Now we have to pay for expensive treatment of this bad grass and if that fails, then we have to replace it. I’m very disappointed in their lack of concern for my grass issue and I’m more disappointed that we waisted our money buying bad sod from Royal Landscape Nursery in Gotha, Fl. At the very least, they should have come out to review my grass and treat it since it was purchased from their nursery. But I received nothing but excuses and insinuations that we did not properly care for our grass. However, all of the shrubs that we purchased from another nursery have been growing beautifully with no issues.

It was an awful experience working with them… simply terrible and aggravating. I could not believe all the bad reviews online, but now I do. First, manager drives Hummer with plates «SOD MNY», so that tells you their best interest. Steve promises to do everything, but they are more interested in doing the job fast than fulfilling promises. Steve was never on-​site and was ticked off to come over to check on things, that is if you could get a hold of him. They never return calls and have an excuse for everything. Some details:
— they promised I could change plans up to last minute, but that was bogus.
— after a number of calls, they never told me when they were starting the job… just showed up one day. I was caught by surprise.
— couldn’t order my first paver of choice. I got another on Steve’s promise to blend pavers, but that never happened. He had excuses. Steve also complained to me that he couldn’t get a hold of me about ordering new pavers, and that set the job back. He never tried to call; I just wasn’t home the 5 minutes he was on site.
— planted zoysia without ever killing old grass. Steve said their cutter would take care of everything. I have zoysia full of weeds now; I was naïve to believe that.
— They had the nerve to put a lien on my house. Sure, it’s legal in Florida, but to me, it’s a sign of «We’ll do a crappy job and leave. If you don’t want to pay us, see you in court.»
I could go on. I usually take bad reviews with a grain of salt, but believe them all for Royal.