Dunkin’ Donuts

My boyfriend and I have gone to the Dunkin Donuts in Gorham NH once or twice every weekend this summer while staying in the area ATVing.
This Dunkin Donuts is soooooooooo SLOW. The lines are out the door with people waiting. The line is not because they are that busy very early on a Sat. or Sun. morning. It is because the staff is sooooooo SLOW.
There is no need for the lines and the employees not being properly trained.
It is clear the employees are not properly trained. They have problems counting change. very big problems if someone is using a credit card and if someone is using one of the Dunkin Donut Rewards cards the customer usually gives up and just pays cash.
One poor man this past weekend wanted to use his card and the employee could not make it work. He had no other money on him so my boyfriend paid for his coffee.
I felt as though if the employee could not make the card work they could have just given the gentleman a coffee on the house for God’s Sake!
A few weeks ago the place was so disorganized and the line was so long many customers walked out the door.
Their words were: McDonald’s sells coffee too.
Others walked to Welsh’s for their coffee.
WAKE UP PEOPLE!
You have customers walking out the door with their money that could be your money.
The staff is not ever prepared for the large groups of people that want their coffee before hitting the trails or their drive home.
Your store in in a tourest area you NEEED to be on the ball.
We will be getting our coffee else where from now on if we see that there is more than 2 or 3 customer in the store… the wait is just too long for a coffee and a donut!
Mary
Old Orchard Beach, ME