20 20 Vision Center

I was hoping that buying local would be the right thing to do since I live in Goose Creek. Boy was I mistaken. After my eye exam I decided to buy 2 pairs of glasses. 1 for work where I sit in front of the computer monitor all day and a second for everyday wear which would have to be a progressive lens. 3 attempts at making the monitor glasses correctly and 2 attempts at making my everyday glasses correctly all failed even after the eye doctor reexamined my eyes. I should also mention that the second exam caused the doctor to change her original prescription. In total frustration I asked for and got my money back. Now it’s back to my eye doctor in Mt Pleasant. I wish I had checked out Unilocal before I made my appointment.

My Wife has been going there for years, since October she has been having problems with seeing through one eye with her contacts, she got her eyes checked and was told that she was just getting old and this set of contacts would help. When she got the contacts she got home and noticed that it was the same as the ones she already has. she called 20 20 and was told that was a mistake and they would order her another set. about 2 or 3 weeks later my wife called and was told «oh yes they are her» she went to get they still the same. My wife decided to go to another doctor. she went to another office and paid to have her eyes checked once again. well she was told the reason she was having problems was that she is starting to get a cataract in that eye. the doctor at 20 20 vision doesn’t have a clue what she is doing. do not go to 20 20 vision AND THIS IS MY OPINION

Very frustrating experience with this practice.
1. Was unable to get correct prescription for contacts even after 2^nd consultation with doctor; explained that vision in my left eye was still fuzzy (was given an initial trial pair, a subsequent stronger one for my left eye)
2. Called to request another stronger prescription as 2^nd lens was not working well; was called a week later to pick up a new trial lens; found it was the same power and brand as the one I was wearing
3. Called to complain to practice manager and told the duplicate trial lens was given to me by mistake, that it was likely a duplicate sent by the manufacturer in error and put in my file; that there was no record of my call requesting the stronger prescription (even though I had it in my cell phone log so I know I spoke with somebody for 5 minutes)
4. Was told that sometimes contact lenses were not a viable option for older people and that I may want to consider glasses, but she would talk to doctor about a stronger prescription – I told her I would think about it and call back
Went to a different provider; was diagnosed with early stage cataracts, which was why I was having problems with my left eye. Was issued a trial pair of lenses and able to see.
NOTE: I did call ²⁰⁄₂₀ about the cataract situation – practice manager and doctor were not available. Asked the young lady to pull my file and see if there was any notation about cataracts and she said there was nothing in the file – «Oh but sometimes the doctor will makes in the computer that don’t make it to the file.» Asked her to just make a note that I called and that they should be more thorough in their exams. Received a call later that day from the «doctor’s assistant» and there was, indeed, a notation saying that I had the early stages of cataracts. Asked why I had not been informed at the time of the exam – in fact, the doctor had told me «everything looks great». It was explained to me that since it was such an early stage, they normally don’t even mention it to the patient because it takes years to develop to a point where it makes a difference in vision. While it may be the norm for some doctors not to discuss results with the patient (really???), I did not appreciate not being told.
Bottom line: I will never return or recommend this practice to anyone. I think it’s reprehensible not to let a patient know the full results of an exam – cataracts are serious and while there’s nothing I can do about them at this stage, I appreciate knowing what I can expect and hopefully be more prepared when it does become an issue.

I walked in here to try and find my daughter a pair of glasses. Due to unforeseen circumstances, we had to pay for her glasses out of pocket this year, so I was looking for the cheapest route to go. They offered a 20% discount off our total, but I ended up getting a better deal at my optometrist’s office. The staff was just really nice and helpful and they understood our situation so they didn’t get upset when I decided to go with another place after asking them to place the frames my daughter picked out on hold.