Petex

No Star Deserved, this company should be put out of business. We trusted the breeder, Platinum Doodles, we bought our puppy from to have him transported to us safely and humanely. She never gave us the name of the company, just the driver’s contact information. We ignorantly thought ground transport wouldn’t be traumatic like being alone in a noisy, cold plane. The breeder said our dog would have someone with him on the ground transport and furthermore said she had used the company for years. He arrived in an 18 wheeler that had kennels on each side of the trailer from ceiling to floor. The driver gave him to us smelling wretched, covered in urine and feces. The driver gave us an empty apology, shrugged his shoulders and asked us to sign a receipt form. The next day we took our lethargic dog that had horrible diarrhea to the vet to find out he was severely dehydrated with Hook and Giardia Worms that he contracted on the transport. After his second round of medications and de-​wormers, he is still sick. I have since learned PetEx is NOT approved by the BBB due to complaints. I wish I would have known before he was transported but hope this saves other animals from going through what our poor guy has been through. DO NOT USE THIS COMPANY

This is the worst customer service company I have ever work with. I purchased a dog from a breeder and they used this company to ship it. We paid to have the dog shipped to a town within 30 mins of our location. We were told the driver would text us the day before pickup with a location to meet. The driver gave us a location in another state that was more then two hours away. When we asked why so far he stated that that was the closes he could come which we found later he driver up 95 10 mins from our house. We called the company and just got a voice mail. We called the breeder and she called the company and they changed the location to 30 mins away. The day of the pickup we were suppose to meet the driver at 6:00 pm. We got stuck in traffic and text the driver to let him know we would be a few mins late. We arrived at the location at 6:05. The driver was not there. The driver did not show until 7:10. We called the driver 15 times and text him several times with no answer. We contracted the breeder and she called the driver and he picked up right away tell her he had a issue with his phone but it was fixed. I called him right back 8 more times and he never picked up. I tried to call the company the next day 10 times to file a complaint and all I got was a voice mail message. On their website they have a section where you can send a e-​mail to have someone contact you. I have done that several times and still have not gotten any response form them. Do not use this company in an fashion!!!