Jim Lupient Infiniti

Awful dealership. Be prepared to pay listing price, because negotiations are non-​existent. Sidenote: The salesmen, Morgan, treated us respectfully and was knowledgeable. This was the only OK part of the experience.
TL;DR we were bullied and threatened.
We were between two cars with very similar specs, were haggling with two dealerships for the best price. Medium demand high research buyer type.
Morgan had us speak with his manager Paul Newman on the way out and that’s when things went sour quickly. We were threatened, bullied, and argued with. While priding himself on his ability to market the car at a competitive price, in the same breath he announced that the car had been priced too low and if we did not make the purchase right then and there, they would raise the price when we left the facility. Morgan looked visibly uncomfortable.
When left and immediately went to the other dealership where we got the exact price we wanted, out the door, and a much more customer service oriented experience.
It was very apparent that we were not valued as potential customers, and we did not appreciate these black hat tactics to get us to purchase a car. These types of dealerships give other dealerships a bad name, and we are happy to have narrowly avoided casting our vote with our money for this dealership.

Jim Lupient Infiniti excels in their responsiveness to clients and their superb service. Of the two infiniti dealers in the Twin Cities, Lupient offers the most welcoming environment which makes routine maintenance and the purchasing process a breeze. I’ve even handled conference calls from their lobby, which offers free wifi. Routine maintenance items such as oil changes are relatively inexpensive and always come with a car-​wash, not to mention free cookies and beverages, a huge plus. At one point I was skeptical of going to a dealer for services, but Lupient has always been reliable and accountable, and consistently willing to go the extra mile. Don’t forget, nothing beats a Q! And, Lupient offers the finest iteration of the Infiniti brand experience in the Twin Cities.

We were looking for a used 4×4 and found one we liked at Lupient. They were able to come down on a little to meet our budget. In our two visits, we met many of the staff and they were all very nice and helpful. We bought a warrantee and that was a smooth process and gave me assurance that I was looking for with a truck that had 120,000 miles on it. I decided to write this review a year later because I see that they also support my favorite animal rescue, Second Hand Hounds. Good job to all the nice folks at JLI!