Sudbay Chrysler Dodge Jeep

Francis Silva and Team were great! Found the jeep color I wanted and took care of everything. Answered all my questions and accommodated my requests. Love my new jeep! Thank you Sudbay!!!

DONT BUY A JEEP!
Worst car I have ever owned. Spend 11 grand on a jeep liberty with 66,000 miles on it and it has needed A) the front end and 4×4 totally rebuilt $ 2500 B) transmission work $ 400 C) A NEW ENGINE! $ 4000 and after balancing the tires and an alignment and new tires it still shimmies at 35, 45 and 60 mph. What a piece of shit! 80,000miles on it and I wish it would just catch fire and die!
DONT BUY A JEEP!

I had the pleasure of working with Michael Walsh at Sudbay Jeep recently. He was prompt in returning my calls, e-​mails, and obtaining any information I needed in a timely fashion. Furthermore, he treated me like a friend and not a salesman.
I called in from Maine looking for a particular Jeep I had seen on
. Knowing his inventory, Michael directed me towards a better deal — lower milage, a couple extra features, and over $ 1,000 cheaper. It was a great experience to have someone in my corner helping me out.
I would recommend Sudbay, and particularly Michael to anyone who needs automotive help.

Very frustrated with the people working here. I should have learned my lesson the first time around! Car got towed here on a Wednesday, took them 48 hours to even look at my car. No one updates you unless you continue to call them and their communication with their customers is terrible. Now it is almost a week later on Tuesday and no update or word on when the car will be done. It was just a sensor that needed to be replaced. I have called multiple times and the receptionist tells me they will call me «in a few minutes with an update,» but it is hours later now … I will never put myself through this again! They clearly don’t have respect for their customers …

ZERO BLOODY stars!!! Leased 2013 Jeep Overland and brought my car back 10 times in 1 year. But that’s not why Zero Stars, though. David Sudbay himself said, «HE WOULD PERSONALLY OVERSEE/​DRIVE/​HANDLE THE MAINTENANCE.» when i got the car back (this morning), grease on center counsel, door, rug, parts of car on the floor, greasy paper mats on the floor, seat all the way forward. filthy. 6 days they had it, no wash, no detail. no discipline. Leasing this car has cost me 1000’s of dollars in lost business. They have no loaner cars. I have had to rent 3 – 4 cars (their expense), have been shuttled 3 times back and forth, waited in their lounge area (no cell service). Their service team has broken and scratched 2 panels in the car, and now Stains in the rug. wtf

I went to Sudbay Chrysler, Jeep, Dodge last Monday to speak to a salesman about what i had to do to buy a car next year as my car was costing too much in repairs, and to explore my options. I talked to Mike Walsh who was excellent. I have been car shopping for months. I’ve been to Kelly Nissan of Beverly, Detour cars and many more. NONE compared to Subdays. The people at Sudbays were nice, friendly, and excelled in customer service. I ended up getting a 2008 Dodge Avenger, and I love it! I HIGHLY recommend Sudbay’s.

Sudbay Chrysler made my day today!
I received outstanding customer service for service on my wife’s Jeep. I tried to schedule an appointment with one of the dealerships closer to us but they couldn’t fit me in till several days out and they were kind of rude on the phone. I got in touch with Sudbay Chrysler and spoke with a very friendly gentleman named Gordon, who told me to bring the Jeep right in. When I reached the lot, a salesman directed to where I could find Gordon. He walked us through everything and they got work on the car right away. We were in and out in 2 hours and treated really well.
Great experience here!

Not sure what these rejects are complaining about… I’m sure they had bad credit and an alcohol problem considering their bad grammar and poor choices… I have been purchasing vehicles from Sudbay since I was 17 years old… their customer service and attention to detail is absolutely exemplary… go try and deal with Herb Chambers’ 18 y.o. ex-​convict salesmen and then we will talk about poor service, ha! My latest purchase from Sudbay was a 2012 Chrysler 300C AWD which I purchased for $ 4,500 less than what Herb Chambers quoted me. The best part about Sudbay is their experienced, mature, honest salesmen who actually know what they are talking about… so refreshing! I will also add that David Sudbay, the owner of Sudbay Chrysler, Jeep, is a truly gracious man who really cares about the customer, a man that goes far out of his way to make a difference! Don’t believe these other negative boobs, visit Sudbay! 4

Stay far away! This is the most unprofessional group of people I have ever dealt with. With so many options out there there is no reason to deal with this car dealer!

I was extremely disappointed with the lack of service from Sudbay. I brought my car there and described a problem that I was having with accelerating. I made an appointment so I assumed they would look at it the next day– but, they didn’t get back to me for several days. I even called twice and was told I would have an update «in a few hours» and it still took days. When they finally called, they cited a problem that I had with the car earlier in the summer (which I did not mention to them, but I assume it went into some sort of national database/​car fax system so they were able to find it online) and they went on to say that it had to be the transmission and it would cost a minimum of $ 3000 to fix. I picked up the car, and they wanted to discuss either fixing it or «other options» which I assume involved purchasing a used car from them, but I didn’t have time and said I’d get back to them. I felt sure it wasn’t the transmission so I brought it to another shop down the street and they were able to diagnose the problem and fix it within one day for only $ 450. It wasn’t the transmission at all which leads me to believe that Sudbays never even looked at my car– they simply ran a search on it and decided that it had to be the transmission based on what I described. That is pretty horrible service and unacceptable. I will never bring my car there again, and I’m making sure to tell all of my friends about the horrible service. I think it was all an attempt to rip me off and convince me to purchase a used car from them!

What an incredible disappointment. Honestly, this place was exceptional for sales. The salesman, Dale, quickly got us oriented to some options that were perfect for us. In the end we ended up getting the car we wanted at an amazing price.
The problems come with the service department (which is realistically the folks you spend the most time interacting with). We have brought our car in there for warranty work and oil changes and each time it is a complete and utter hassle. 3 major issues: 1.) They consistently underestimate how long it will take to do anything (they had my wife sitting in the waiting room with 2 little kids for over 2 hours for an oil change!!!) 2.) The scheduling people are borderline incompetent. (I asked recently what it was that caused the door to break and the guy literally picked up the shop notes I had just read and started reading to me. Also, they disregarded our initial request to check the brakes; said they were fine, only to have to replace all 4 rotors and pads 2 months later) 3.) Waaay overpriced. Anything that isn’t covered under the warranty we take to Family Car Care on Pond Rd. They are consistently $ 100 – 200 below what Sudbay charges.
We wrote all of these incidents up in an e-​mail to the service manager and they responded that they would get back to us, but never did…
It’s such a shame because the entire sales process was so good. I can definitely say that I won’y buy another car from these guys until they fix the service stuff though.