This place is awful. You are only allowed if you are a local that is a contractor who already knows all the answers and won’t ask any questions. Not really, but honestly this is what it feels like each time i visit this place. I wish they there was more diversity here, and not the stuck up locals. LOOKALIVEPEOPLE!!! PUTONSOMEMUSICORSOMETHING!!! LETSGOOOOOO… I would rather just go to ACE.
Cee L.
Place rating: 3 Gloucester, MA
pricey, but good customer service their lumber area is good and i’ve always found the check-out staff to be friendly and efficient but yes, they need a new front-end system for sure. they have free popcorn. whenever i’m wandering around looking lost i’ve always been asked if i need help finding something. on the island there are few choices for hardware so this fills the bill in a pinch.
MaryJayne T.
Place rating: 1 Gloucester, MA
I don’t know why I still go here. The workers ignore you as you wander around, never asking if you need help – at least the men do that as they lounge around the popcorn maker chatting. And would management please fix the freaking check out machines that do not take a signature. Even the cashiers say they’ve told management abut the problem and they do nothing. I’ll go to the Rockport Tru Value where they are far more helpful.
R B.
Place rating: 4 Boston, MA
the service needs improvement, but the items are usually there and not too pricey. GREAT parking
Ben T.
Place rating: 1 San Francisco, CA
I like the hardware and lumber specialists at BC. They know what they are talking about + they are helpful. When you get to the counter(and especially during the summer) you get these teens, or young college girls with crappy attitudes working the cash register. No people skills and prissy. Done with these guys 2013. Have always tried to support local businesses, but when they changes management, dumped loyal workers and don’t answer customer requests for clarity — it’s a clear sign to bugger off. Will be shopping at ACE/Home Depot, or Lowes where they don’t penny-ante stuff like the return of defective products.
Jamie G.
Place rating: 4 Cambridge, MA
Great service and selection for a medium sized store! The employees have always been really helpful and they have had everything I need(thus far– but I am no handy man). The prices are fair to high. They even cut your wood for you if you want! But don’t expect it to be too precise, they tend to be off a bit — but if its for something that doesn’t matter too much(for instance for me, I was cutting stakes for a raised garden bed) it definitely saves the time and energy of doing it yourself!
Cat C.
Place rating: 2 Gloucester, MA
I go to the Building Center out of desperation if I am in the middle of a project, can’t find what I need at Ace Hardware in Rockport and don’t want to take the time to drive off Cape Ann. I am invariably disappointed. The employees are the most unhelpful lot I have ever seen, unwilling to walk down the aisle to help you find anything and their most common answer is «I don’t know» or «the person who would know is out at lunch»(regardless of time of day). If you know exactly what you need, you might find it. If you have any questions about how to use it, need help deciding between various options or would like information on what’s the best thing to use to fix a problem — go somewhere else.