Loyola Service

used them for uhaul rental once and later for car repair. i found them to be upfront and honorable. They were quite polite and offered to pickup and drive for service on my car. I’ll definitely use them again. Get past the appearances they are OK.

The service i receive was wonderful! Not only did Loyola service pick me up they drove me back to work and brought my car to my office once it was finished. it gets better my bill was a few hundred less then the quote I got from the dealership and they were able to work with the things that were under warranty !!

I was referred here by the driver who towed my vehicle after being stranded on the way to work. He had me convinced that Loyola would be a lot cheaper than having the repairs done at the dealership. Well after having the repairs done I found out the dealership would have been about $ 100 less than what Loyola charged me and likely far superior workmanship.
But wait… there’s more
Two days after the repair (fuel pump replacement) was completed, I was left stranded once again. Being late at night and close to home, I had it towed to my house where I assessed the problem myself. After locating the fuel pump, it was apparent that Loyola failed to secure the tabs that hold the fuel line into the pump.
But wait… there’s more
Apparently the mechanics are not competent enough to remove the plastic engine compartment covers without snapping them in half. I found one plastic cover duck taped together and another cover flying around the engine compartment because they had snapped the tabs off. Additionally, there were two deep scratches on the roof and on top of the trunk lid that matched the circumference of the fuel pump filter located on the bottom of the pump. It was obvious the mechanics had used my precious clear coat as a work bench.
It’ll be a cold day hell before I ever take anything back to that place

Carol T
We like Loyola Service a lot. We have been doing business with them for a few years. They are nice and friendly and good mechanics. We know that they are very honest or we wouldn’t keep going back. If we need a ride no problem as they are very accommodating. They don’t soak their customers as others do.
Rainey is the owner and the other guys are really good at what they do.
I am so glad we found them.

used their services for a u-​haul truck. kept it two days. paid 100 cash in advance. was owed 8 dollars and some change back. never asked for my change back. never received a call for my change. two months later, i received a bill from a collection agency saying i owe loyola service 121 dollars and some change? not true. they were paid. so i call loyola, talked to some young, dumb punk on the phone who is unprofessional and as dumb as a box of rocks. he tells me u-​haul never got back to them regrding the matter and its my fault and i need to contact them .i tell him did you ever think about calling u-​haul back until you do talk to someone? at that point, the idiot hangs up on me. so now im dealing with their mess by myself. and its ruining my credit score. time for me to sue loyola service for this mistake costing me a lower score of my credit rating. do not use them. they are unprofessional and rude. stupid also. and Reiny is the owner and i never received a call form him ever, nor did i get an apology from anyone. the people i spoke with on the 29^th of september are: alex and tony. idiots in my book!!!
so now its friday, october 10^th 2014. Just received a call from the glenview police telling me not t call loyola service again or come into their business. (which i most certainly never will after this incident). i had called loyola twice yesterday about the bogus 121 dollars they charged my friend for us renting a u haul truck. we pre-​paid 100 dollars in advance. but was charged 2 months later 121 and change. which happened to go to collections on my friends name since the truck was in her name. they never even contacted either one of us regarding this matter before collections. so i had to call them yesterday to see if they got their mess cleared up. so the young punk on the phone hangs up on me. how am i supposed to clear this up and clear my friends credit if i cant speak to the business that charged her? well, i guess i cant. so thats how they do business. they falsely charge you, a second time. then when you try to clear up the mess they made, they hang up on you and call the police like sissy #itches?! REALLY?. so thankfully i contacted U-​Haul at the 1 – 800 number and they filed a claim for the bogus charge of 121 dollars. and they are getting back to me. first loyola said we had the truck for a week. not true, 2 days only. then the u-​haul 1 – 800 rep, said, it said in the files we had it for 3 days? not true either. Loyola does not know what the heck their doing over there. do not use them. i didnt even hear from the owner Reiny? where is he? and they used to do just auto mechanics, guess their business is suffering so they took on renting u-​hauls. now i see why they are suffering. they do not know how to treat customers and are not professional and SCAM you by getting more money out of you by charging you for something you do not owe. LAUGHABLE!

This review is in reference to the u-​haul portion of the business.
I’ll start with the phone call i made to reserve the u-​haul. A: Why can i hear your music playing in the background? Turn your shit down and be professional. B: Why the fuck am i listening to you rap and sing along with the song over the phone while you look up stuff while you are talking to me? Dont fucking sing/​rap in the customers ear.
Coming in to get my reserved truck was just fine. Associate did well explaining to me the rules and regs and even convinced me to get the insurance, which i almost never do. Probably worse for me cuz i had to spend more money but smart move on the business end. Was not very professional but wasn’t rude and ‘shot the shit’ for a minute while ringing me out.
On the drop off, no one at the desk, waited for 15min, went outside and back in. That kind of annoyed me because i am not familiar with the process so i didn’t know if i would be penalized for just leaving the truck there with the keys on the desk.
Summed up realistically, learn your phone professionalism. None of this will make me go out of my way to not use this place if needed but i also wont go out of my way to go here.

I recently used Loyola Service after having been at my previous mechanic for several years. A nice clean waiting area, nice staff and reasonable pricing. They were able to service my wife’s SUV and turn it right back to me in under an hour. I’m not often looking for speed of service over quality. I really am just looking for a vehicle to be fixed correctly the first time and on-​time. Loyola provided that nicely.