This store is so rich with solutions it could be really tricky to find your way, but the abundant, well-informed, and really helpful staff and managers are immediately ready to help. If they don’t know how to handle a house repair problem personally, they will find someone in house who will. They have a great deal of resources available for special order, too. In the past month I stopped in four times and found exactly what I wanted — or better — each time. Just today I went to Home Depot to find shelf liner and there was one option, one I didn’t like. Ace had a dozen options, several which exceeded my expectations.
Erick B.
Place rating: 5 Milwaukee, WI
So it was my birthday weekend and my girlfriend and I were heading back to Milwaukee from where we grew up and she accidently hit a orange cone and knocked off our drivers side mirror completely off. BUMMER. We decided to skip the increasingly expensive auto repair shops and order it ourselves on . Once it arrived we had somewhat of a clue on how to put it on but needed the proper tool to get it off. We both decided to skip Walmart and Home Depot to try a good olé hardware store. We have an Ace Hardware in the little town we grew up in and hoped it would be just as useful and friendly service as back home! And it was! And more! We both had no idea what type of wrench we needed, just knew that we needed it as it is illegal to drive without a drivers side mirror. The staff was incredibly friendly and I believe it was either the manager or the owner who helped us out. He even brought a few wrench sizes out to our car to make sure it was the right size. Never been more happier with service at a retail store! We appreciate all the help Village Ace Hardware gave us and will pass on the good review to others in need!
Bob D.
Place rating: 5 Milwaukee, WI
One of a dwindling number of «old fashioned» hardware stores. If you’ve ever wandered the aisles of a Home Depot looking for help and once help arrived it was a 16-year-old highschooler who had never driven a nail before— you will appreciate Village Ace Hardware. Staffed with enough experienced veteran hardware people to answer just about any question you could ever come up with.
Isaac S.
Place rating: 5 Milwaukee, WI
I never, ever have a problem here. The staff is really helpful and you’ll get in and out in a few minutes. The selection is of a wide variety that is hardware-related. It isn’t a Home Depot but I actually prefer this to HD because the employees are way more helpful. I’ve been coming here for years and I’ll continue to support this business.
Bob W.
Place rating: 5 Milwaukee, WI
I agree. This is the kind of hardware store I remember from my youth. More like a neighborhood place. Since moving back to Wisconsin from the East Coast, after having been gone 30 years, it was great to find a place like this still going. My wife is a realtor on the North Shore and is always recommending this to the folks who buy homes from her. The big box hardware guys may have more selection, but noone can match the customer service here. And besides, if there is something I need they don’t have I can always get it online.
Marvin M.
Place rating: 5 Milwaukee, WI
I prefer to shop at the local joints, and even though Ace is a national brand, the store is a local store. I will gladly pay more to buy something here than at Home Depot, or some other large mega home improvement store. You are never more than a few steps from someone to help you find what you’re looking for, or to get advice about a project. It’s a great«easy in and easy out» place to go for the stuff you need around your house.
Carol K.
Place rating: 5 Chicago, IL
Looking for that old fashioned hardware store? One where the employees actually know what they sell, how to use it and will give you helpful hints? Then look no further as Village Ace Hardware is your place. It’s hard to get excited about a hardware store– after all– it’s hardware. But this place gets my business time and time again as they know hardware! It is staffed by «more mature» men and women who take pride in what they do. Ask a question on how to do something– and you’ll actually get step by step instructions on what you need and how to do the project. The other great thing? They carry parts for old houses of which I am a fan but finding odd sized washers, faucets, radiator screens, sash cords, etc is sometimes a problem in the«Big box» hardware stores. Here it is all at your fingertips. I also love that the place is always overstaffed so I don’t need to search out someone to help me– they find me. Or how about the fact that they carry your purchases to your car? Who does that anymore? I used Village Ace Hardware when I lived in Milwaukee years ago and continue to count on them to have the parts for the various rental properties that I still have in the area. Now if only I could only get one of those nice hardware men to come over to my properties and actually do the work for me. .. .well– that would be a 6 star rating!!!