Vigen Khojayan, MD

This review is solely based on the receptionist ANNA and her unprofessional approach. Dear Anna, first, it is very rude to put people on hold without even hearing them greet you. Second, when a patient calls for help about his/​her insurance check, he or she is very well acknowledged what number they dialed and they do not need to be mentioned that the establishment is not a social security office and you are not a social worker. And third, when a patient is awaiting for a call from you to verify their insurance active status before the doctor could see them, it would be best for all of us if you took your sweet time and actually made the call instead of telling that you did and even left a voicemail which is a complete lie. Based on other reviews on Unilocal I can see that you are not a professional and I hope the doctor can review these comments on a daily basis with his staff.

Worst Office Staff Ever. Let me preface this review by saying that Dr. Khojayan is a really sweet and kind doctor. Too bad you probably won’t get past his skunk of a head office person, Ana. After finding him on my insurance website, I called and asked if he was accepting new patients. Yes they said, so I switched my family over to Dr. Khojayan as our primary physician. Here are the 3 visits:
1^st visit, after an hour wait: Ana — «We only accept cash for your copayment, so you’ll have to walk (with my sick child) a block down the street to a café to take use their ATM»
Me — «Seriously? It’s 2015 and the lady at the farmers market who sells tomatoes has a swiper on her iPhone». Was pretty sure the odds were ⁵⁰⁄₅₀ my card was going to get skimmed at the janky ATM, buy my kid was sick so what are you gonna do?
Phone call to arrange 2^nd visit Ana– «I’m sorry but we don’t treat children». Me– That’s funny, because I’m holding the Dr. s business card and the only thing printed smaller then Dr. Vigen Khojayan MD, is FAMILY PRACTICE! After explaining to this unpleasant nightmare of a woman that my kids were indeed Dr. Khojayan’s patients, we get the appt., but this time after my one hour wait in the waiting room, I brought cash!
Phone call to arrange 3^rd visit Ana — «I’m sorry but Dr. Khojayan is out of the country for two months so you’ll have to see the physician covering for him. Me — Call the covering guy who tells me he not only doesn’t accept my insurance, but doesn’t see people under 21. Call Ana back. Ana — «I’m sorry buy there is nothing I can do for you. And your insurance is no good». The same insurance company that referred me to this skunk in the first place. I filed a formal complaint with my insurance company, and switched doctors. Avoid.

Thank you Dr. Khojayan for your kindness and good humor and Iam grateful that my experience was so positive. I did not have to wait long, and the treatment I received was very good and kind. I send my heartfelt thanks to you and the MA who assisted.

One of the most best doctors in Glendale vigen khojayan MD and his wonderful stuff. He got a new stuff they are so helpful and you can tell the office kept with so much care.

Horrible stuff, unorganized office, terrible customer service… My knee XRay had been lost in their office. When I asked them they just don’t have any idea. I had to call to Advantise hospital personally to find the result of my XRay, which was their own responsibility to do that. If you don’t need any additional stress in your life, then stay away from this office.

I am giving two stars because of the DOCTOR. Doctor khojayan is a good doctor, he listens to you and helps you with your problems. I don’t have any complain about him, BUT HIS STaff ARE HORRIBLE. To make an appointment I had to call them so many times bucause phone was eather busy, or they were picking up the phone and hanging up the phone. I had two blood tests and only got to know the first one. Didn’t get me back for the second one. For my X-​ray they told me wait for authorization. Every time I called them they told me it is in process. After 3 months waiting I called and they told me «ooo you don’t need any authorization any more, call and make and appointment from hospital „. I called the hospital and went there for x-​ray and they asked me to give them the doctor’s order or authorization. Of cource I didn’t have it. After 2 hours being in the hospital, I called them and told them that they need doctor’s order to do my x-​ray. She said“ I am going to fax it». I Never got it. The only way i could do my x-​ray was sitting in emergency room and wait till they called me. After all these problems now I am having problem to get the result. I called them and they are acting like they don’t know what I am talking about. Now if you want to deal with this wonderful staff, go ahead. Unfortunately when I was choosing my Doctor, I didn’t care about reviews about his staff but from now i will. I got my lesson.

I was looking for a primary doctor and my friend referred me to Dr. Khojayan. I looked up Unilocal to see if he’s any good, sure enough he’s great but i read a lot of complaints about the receptionist (which is who you will usually be dealing with) so i was a bit turned off. I decided to give a try anyway… the first time i called they told me i had to wait until June to see the doc. I ended up in the Er that night and called them back and the next day and they were really nice about it and told me they will call me if they had an opening… Thankfully they had an opening and i went… i have to say i didn’t see anything wrong with the way the receptionist was working. she was polite and sweet… she helped me change my doctor on the spot with my insurance… I think because people are so impatient they get upset at the people that are trying to help. Overall my experience was great with the receptionist and doctor and nurse. Thank you to that team for help with all our needs!

First just let me say that Dr. Khojayan is the best… He listens and really does seem to care. With that said, the overall experience is horrible customer service… No doubt he knows about it but I’m guessing it’s his big soft heart that keeps these hags around.
The phone etiquette of his front staff is atrocious. They will put us on hold upon answering the phone without even letting you know you’ve called the right office OR they will say «Doctors office, can you…» ‘Click’ and then you have to hold 5 – 10 mins sometimes more if they don’t hang up on you in the process. Who are they talking too all this time… They don’t talk to me this long on the phone. They have horrible follow up or even follow through… I came to his office one day for an appointment THEY scheduled and I noticed two of his front staff down at the outside elevator lobby on a smoke/​coffee break… When I got upstairs to the window there were 5 patients in the lobby and no
one at the desk… Is this why I have to call 4 – 5 times to make one appointment… I’ve called to have them call in a prescription or had the pharmacy call and nothing ever goes through and of course no follow up. I really hate to search for another physician because Dr Khohayan is a saint but his rude and unprofessional staff are killing his bottom line. I will gladly update this review once he has a new staff or put the old ones through some job retraining… This isn’t Starbucks we are talking about people’s lives…

Horrible horrible staff. Very unprofessional. They are rude put you on hold for 15 min. They have no manners in the way they handle customers.

Great Doctor, BUT horrible staff!!! The staff need to be fired! Because of the front desk personnel I hate going to the Doctor’s office. They do not answer the calls unless you call with a blocked number (this has happened to me on numerous occasions). As well as that, you are put on hold for 15 – 20 min until someone calls & asks you what the call is for. They DO NOT follow through with the patient’s paperwork, etc. Overall, I am very unsatisfied with the staff.

Dr. Khojayan is an awesome doctor! He is a very smart doctor who knows exactly what he does and truly cares about you! He is very kind and lets you always leave with a smile. Doesn’t matter what your problem is, he really helps you to get better in every way!
The only thing what is «BIG and BAD»: HIS STAFF! The receptionist is barely to understand on the phone. Many times she hung up the phone just because and when you finally made it happen to reach her, she was very unpleasant to speak to! Also, It is very hard to schedule an appointment in general; mostly, you have to wait for 3 weeks till you can go there. Also, you will have to wait (in the doctors waiting room) for an entire time until he actually sees you (schedule at least ! 1 Hour FOR WAIT-​TIME)
All in all, Dr. Khojayan is an excellent doctor with a big heart!

ADRESS CHANGE! Their new address is:
435 Arden Ave, Glendale, CA 91 203
Now for my review. I LOVE Dr Khojayan with all my heart. My family and I were one of his first patients when he opened up his office. He is SO kind, patient, nice, and everything you would want a doctor to be. He listens to every concern you have and explains it in ways that you cant not understand. He does everything to figure out your condition. He remembers EVERYTHING, and when i say this, i mean it! I had no insurance for a couple of years and recently went back to him as soon as i got my insurance. He remembered everything from 4 years ago, not every doctor does that. Now the staff; This is a VERY busy office, and working in a doctors office myself, i can say i understand why they lag everything. Just remember, even though each one of us is an important patient, they have a lot more patients-we’re not the only ones. But no matter how bad the front desk is, we don’t go for the front desk receptionists, we go to consult with him. I would recommend everyone to him!
P. S.- Back in the day he used to take PI cases too, dont know if he does now though. You can probably call and check.

I have nothing bad to say about Dr. Khojayan, but his staff is AWFUL!!! I had/​have kidney pain and I’ve been trying to get my results since MARCH!!! I went in in March, he said I had to get tests done. It took about 1.5 months to get authorization because his staff member was lagging on sending in the request form. I called her every single day and every time her response was «OMG! I forgot! I’m so sorry. I’ll send it right now». Then I’d call the next day to see if she had sent it, and I got the SAME response. Finally, I was authorized for the tests and did the first one immediately. Second one took me about 3 weeks to do (personal reasons). My first test results were faxed to the dr’s office THE NEXT DAY!!! When my second test’s results were sent to them, I received a call from his office asking if I had done the first test. I said yes, three weeks ago, they sent you the results immediately. She said they don’t have it. So I called the place I got the first test done at and they said they sent it the very next day, but would send again and they did. I have yet to hear from the dr’s office (it’s now been another 2 weeks). I just called and she had no idea what I was talking about. She said she’d call me back… let’s wait and see when she does. These people are IMPOSSIBLE to deal with. If it wasn’t for my stupid insurance I’d never in my life walk into this dr’s office. Can’t wait to get married in 2 months so I can use my husband’s insurance and go back to my old doctor (Dr. Bracht) who would NEVER put me through this. Their office is amazing!!! These people seem like they don’t even know what they’re doing.
Side note. when I went into the office the first time, she «misplaced» my paperwork and was trying to convince me I never gave it to her. It was literally in FRONT of her and I was like um. it’s right there. Just unbelievable!!!

Yes I do agreed, Dr Khojayan is the BEST !!! from 1 to 10 he is 11.
He saved my husband life not once but twice. He always find the way to listen to you
He is buzzy and ye he find time for you. No matter yr race, language, age. He cares
that even on a Sunday he called me to tell me my husband while he stayed on the
Hospital. No one had ever done that…
God bless you Dr Khoyayan !!