Victoria’s Secret

Love Victorias Secret for their sports clothing, undies and Pjs. Not a huge fan of their Bras as the under wires almost always come out within 2 – 3 months. The location in the Glendale Galleria is nicely remodeled and is tastefully done however two things keeping me from giving 5 stars would be their CONSTANT long lines and the fact that when I am in the store I never have phone service!

Horrible customer service. Not coming back here again. First of all, place is very unorganized and the staff is too busy conversing with each other to help out the customers. I purchase from Victoria secret/​pink A LOT, but never had the problem I had at this location. My main reason for this review, however, would be due to the cashier (s). I was waiting in line to purchase my item, little did I know that they only had one line open so the line I was waiting in with three other people wasn’t the «line». Even though the cashiers saw that there were people waiting, they didn’t even have the consideration to let us know. And when I actually made a complaint, all the cashier said was «well did you see us calling people from that line». Made me so frustrated, worst customer service I’ve ever dealt with.

I love Victoria secret but this store is so big and not enough employees !!! The line to check out is horrible !!! Please do something about it

Very poor customer service/​staff. Every time I call I am left on hold for 30 minutes and end up hanging up. No I am not exaggerating, they leave customers on hold for that long. I suggest going to a different location considering it holds the same products

Every single sales associate I’ve ever had to deal with here is typically stuck up and seems like she hates her job but Wendy was super helpful with finding my yoga pants in the pink department. She looked through all of the folded tacky colors and patterns to find the simple black ones I needed! Seeing as how this store consistently lacks on customer service, it was both surprising and refreshing to have a sales associate actually take their time to help me out. Yay for people who are fully capable of doing their jobs!!!

If you want to wait in line for 20 minutes come to this location! Backed up halfway across the store.
The staff was mostly friendly, as well as seemed a little overwhelmed.

I come here when it’s convenient, but it’s one of my least favorite VS stores on the area. It’s a huge store, which is a bonus, but it’s always a disorganized mess. Today I was looking for something and every single drawer I opened was a big pile of unorganized mess and I had to look through at least 10 underwear before I found the size that should have been exclusively in that drawer. Then I had to wait in line for 15 minutes to pay. But if it’s convenient…

Is it your corporate policy to make people wait so long in line that they walk out? Really ridiculous to have so many employees standing around while paying customers wait in long lines for only two cashiers.

Omg so I just had the best service ever! Yaya was super awesome and also another wonderful chick in the fitting room gosh I wished I asked for her name but damn service was on point today only down side was the wait in line but that wasn’t the best part, aside from that I got a major $ 200+ discount from coupons and what not. But customer service was just waaaayy to amazing! Thank you guys

People in the dressing room were very helpful finding the right fit style for me. I didn’t see much of anything else besides bras and panties. If you’re looking for lounge wear or athletic wear this is the place. My biggest problem is their insane line at check out.

This review is not about the product or VS stores in general because they are good and make me feel good every time I go there, but this particular location caused me too much inconvenience and made me loose a product I really wanted to have. The size I wanted was in a bad condition, so they said they will order one, give me 10% discount, and do overnight shipping. Got the discount, but the associate screwed up the shipping. I received the product after 1 week and something completely different than I had ordered. Very very disappointed. Will never go back there again. I had to drive to another store where nobody was able to reorder for me what I wanted. Ended up returning the wrong product and not being able to get what I wanted.

Semi annual sale!
Talk about working for commission. No service was present!
Walked in here because I saw a huge SEMI-​ANNUAL SALE sign posted at all entrances.
1. Wasn’t greeted by anyone which isn’t surprising at all.
2. Snooped around the sale bins, which were categorized by size, and all lingerie
were mixed up with different merchandise!
3. Employees weren’t around to assist me.
4. Only one fitting room is open. I don’t understand why, since it’s busy shouldn’t both VS and Pink fitting rooms be open so lines don’t form when everyone wants to try things on?
5. As soon as I finished looking around and trying things on, I was holding a «cradle» full of items. There weren’t any bags, baskets, or any type of shopping carrier to put my things in for ease of shopping.
6. Lines are awfully long! Everyone around me was holding a bunch of product and when your phone rings, you can’t even reach into your pocket to answer it! (Mesh bags needed!) The store next door, Uniqlo, offers mesh bags for customers to use! Learn from a Japanese retailer! Not a bad idea to up-​sell!
7. The return system is jacked up when it’s not Semi-​annual sale week. Their POS is so complicated; they need to process refunds using an additional pin pad that takes FOREVER!
Overall experience: D–
I’ve only bought stuff from here a couple times. I never liked their lack of service and attentiveness. Not to forget the horrible cash wrap experiences.
I heard from a couple of guys asking their girlfriend/​wife, while waiting in line, to leave because the cashiers are always so slow here, and no one understands why? Shouldn’t every transaction be at least 30 — 60 seconds? Unless the transaction is huge!
Anyways, giving this place 2 star for quality goods.

Line was insane. They lost an 85 dollar sale because no one clocked the moustached creeper pawing EVERY underwear drawer.
Twice. Pushing people out of the way to get to the panties he wanted to fondle. He was there a long time and no one stopped him! We just left. Bad location and we will not be going back.

I hate coming here ! The only reason I come back is to redeem my free panty coupon, which then causes me to actually make a purchase. The check out process is a total mess and a pain in the ass! I stood in one line for 5 minutes then was directed to another line for faster checkout. Then 5 minutes later I was told to form a separate line. I stood in line for over 20 minutes while the other line seemed to move much faster. This store is chaotic and unorganized.

With all of these horrible one-​star reviews about how ridiculous the check out time/​line is you would think VS would do something about it. They honestly could not possibly care less than they already do.
Not only do they never have enough registers open, their line system is completely disorganized! They sometimes have 2 lines that are each only served by register, other times I’ve seen multiple lines behind each register and only once have I seen one line.
The most frustrating and disorganized store ever! I avoid this place and only come by once every couple of months.
Get your shit together Glendale VS!!!

Alright. I don’t think I had any intention of ever writing a review for this Victoria’s Secret. It was there, yay, get some underwear, bye.
But ladies… if you’ve never been sized before or think you might need a different bra size… Vanessa M. is YOUR GIRL.
I’ve been lifting weights and changing my diet, and thought my boobs had decreased in size. I had been wearing a 34 – 36 C for FOREVER, and could feel like that wasn’t my size anymore, and assumed I was a 34 A or B. I go in to try the few 34 A’s and B’s I picked out, and Vanessa asked me if I knew my size when I went to the changing room. I said no, but told her how it felt like my boobs had shrunk. She looks at me and with one glance tells me I’m probably a 32 D…
WHAT?!
I thought she was crazy. She measured me and officially pronounced me a 32 D.
I still thought she was crazy.
She gave me the bra to try on, I put it on, and MIRACLES OF MIRACLES IT FIT PERFECTLY. She went out an gave me a few different styles to try on, and I left with 2 brand new, well-​fitted bras. YAY.
Also, she told me how to get more cleavage. I felt like I just got my first training bra.
Anyway, don’t dismiss this place because its a chain, there are some great peeps here, especially Vanessa M.!!

I come here often. My main beef with this place is the lines. I wish they would open up more registers when the 2 lines are SO LONG! Not only that, their line system is kind of confusing for some odd reason. They need to clarify the lines. When a customer does returns, it takes SO LONG!
I would highly recommend signing up with the site to get coupons. I’ve gotten SO MANY free undies (approximately $ 10.50 a pair), I share my coupons with my daughter. I don’t even remember the last time I paid for a pair of undies! If you were to look into my drawer, you would only see VS undies. The VS selection is wonderful! You also get coupons for discounts on their bras ($ 10 off).

I luv this location. It’s so big and spacious!!! I know that they just recently renovated Glendale Galleria and everything looks so much fancier. They have a lot of deals for Christmas gifting and all that. And girls, if you didn’t already know, their 5 for $ 26 panty deal is now 5 for $ 27 –_​– so annoying. But anyway Victoria’s Secret is pricy in general because the quality is actually very good. girls love it. so guys, go buy your gfs Victoria’s Secret panties for Christmas. If you don’t know her size… shame on you.

It’s a Pink panty party and you’re invited ! Yay ! The 7 for $ 27 deal and the cute undies are what I go for. There is always tons of choices and colors. VS quality is awesome.
Staff is ok. The store is clean and pretty organized. For the VS most convenient for me, this store is alright.

I purchased three bras from a different location. After one wash the memory foam in the bras was all shnarfy. So I took them back to purchase different bras from this location.
After finally finding someone to assist I explained the situation to a great employee named Brittany. She was helpful, suggested alternatives and helped me find other colors.
Then the trip went down hill…
After waiting in a confusing line that moves particularly slow I was helped by Cindy. Cindy may want to consider a different profession — one where it is acceptable to be passive aggressive, condescending and argue with the person on the other side of the counter.
She had to point out that she wouldn’t be able to sell these particular bras again because I had washed them. Well no kidding Cindy — who would want them? The padding in the bras was bunched up and they were ruined after one wash. And thanks for driving the point home by taking the extra time of stapling the big damaged tags to each bra with your oversized stapler.
Maybe a career at the DMV or one of those impound lots you see on Parking Wars that might be a better fit for Cindy.
I for one will avoid her and this store like the Ebola virus.