Ticket Cleaners

Alis misstated what we had originally spoken about, was unable to get my ticket REDUCED, TRAFFIC SCHOOL, or anything whatsoever. Guilty, maximum fine, and first ticket I have had in 4 years. 400 $ down the drain. WOULD NOT REFUND ANY PORTION.

Most rude staff ever!!!
Unfortunately I paid them and no results.

I had the opportunity to work with Ticket Cleaners for a speeding ticket I got and was out of town to take care of it. With a simple phone call, I was able to consult my case with Brian who took care of my case from beginning to the end and end up paying only $ 68 for the ticket vs $ 480 and no point was added to my record.
Thank you Brian.

Okay so I’m not the best driver in the world. I had received tickets from making wrong left turns in Pasadena and I also had some speeding tickets under my belt. They put my license on hold and I was desperate to drive. As a student, I have drive to my school and back daily so my dad found these guys to help clear my record. Basically the only info we had to give them was my drivers license and date of birth. It took about 10 days for me to get my license. The only bad part is that its a pretty lengthy process waiting for the tickets to be cleared. They called me and let me know as soon as it was done. We got lucky because this whole process also prevented my auto insurance from going up.

Worst Customer Service ever. Buyer beware. Find another firm to represent you. I would give 0 stars if possible.
I called to discuss their services for a speeding ticket I got. The person who answered asked me a couple questions and then told me they would charge $ 450 to represent me. I asked for an explanation of how it all worked, how things generally go, etc… Typical stuff when hiring a firm to provide services. She answered my questions decently well but without much detail.
At this point I am about ready to contract them and asked her to please email me their template contract along with the details we had discussed verbally in writing. She says they don’t do that and there is no contract. Just a receipt after I pay… And no she cant send me a voided receipt so I can review the terms on it. Strange!?!
I ask if she can just email me a brief description of what I could expect (basically just putting our verbal into writing). No but she transfers me to someone else who I could discuss with.
Transfers me to Ari (I think that was his name). Ari tells me that all I can get is the verbal explanation and no he cannot take a screen capture of the terms on the receipt (whole 5 seconds of work) but reads it to me. All CYA legalese saying no refunds for any reason, no guarantee of success, etc. So if their lawyer blows my case through incompetence no recourse. Awesome.
He then tells me that attorney-​client relationships are based on trust, my questions tell him I don’t trust them and he doesn’t have the time to answer them (this would be my first interaction with them and trust is earned). Because of this they aren’t interested in representing me, go find another attorney.
I told Ari that this was a horrible customer service policy and if this was the company standard? No answer. Goodbye.
I should add the entire conversation was under 5 minutes.
What a terrible way to deal with new customers (which cost 10 times what it takes to retain an existing customer). I am in a high dollar service industry and if one of my employees treated one prospective Client this way they would be fired that day.
Oh, I also am an exotic car nut who knows many other exotic car nuts. We like to go fast and get tickets as a result. Say goodbye to my network. Sad as you are actively making a push for this market if your social media strategy is any indication.
Ticket Cleaners, because of this atrocious customer service stemming from me asking for something in writing describing the services I would receive for $ 450 (you know, basically the standard in every industry besides drug dealers); you have lost my business and anyone who will listen to (or read about) my terrible experience.
Ari should be terminated for cause based on this incident. I wonder how many other new clients he has lost for you. I am available to discuss this with someone in management should you so desire.
In Response to their note:
— Classy… (Not so veiled) threats of litigation against me for posting an honest review of my perspective.
–All I wanted was an email which explained the scope of services in writing and to see the Terms/​Conditions which would govern our business relationship. Standard Stuff. They wouldn’t provide anything in writing.
— The conversation with Ari was the 5 minutes I was referencing. Balance of the time was with initial lady I spoke with and time on hold/​etc.
— I believe they are absolutely correct that they have the right to refuse service to anyone for any reason (such as me asking for the scope of services in writing). Just like I have the ability to accurately report my experiences with a business on Unilocal and other forms of social media.
— Karen from Ticket Masters called me yesterday and asked me to take down the review. I told her I would consider it if she emailed me what was being done to resolve the situation internally. She also issued not so veiled threats of litigation against me.
— I was waiting on Karens response and then would have likely either softened or removed my review based on their response. Option is still open.
A very wise and accomplished businessman once told me two things; «the Customer isn’t always right but the Customer is always the Customer.» And «Never let attorneys or accountants run your business or you will soon be out of business.»