The Big Tin Shed

Bought a new bedroom set living room set two weeks later the leather is all cracked it’s not real leather I go to find out they wouldn’t do anything about it the bedroom set is warped the people who delivered it and built it I mean I’m not want to talk about poor people but they live in the warehouse just disappointing do yourself a favor go somewhere else you get what you pay for Worst place ever don’t buy there

For the best deals nobody beats the Big Tin Shed. They always have the best prices :) go see David Brazil

This place sucks! Don’t buy from them. Their customer service sucks. Plus you ask for a supervisor or someone higher up than the lady who answers the phone and she seems to be the supervisor and owner. Plus they tell you that your order will take 2 weeks. You call back and they tell you a month. Then you call back and it’s a different date. That’s what I mean by no customer service. No calls to apologize for change of delivery date. They never call…
Don’t ever order from them.

We visited The Big Tin Shed in July. I like small mom & pop shops, and that’s exactly what this was. There’s no AC and it’s just a big warehouse full of furniture. I’ve been there 3 times for furniture and all three times got exactly what I wanted. They even offer military discounts. They offer to sell the floor models, but always recommend ordering. All of our deliveries came with no issues and the delivery guys were awesome and built all of our furniture. I am still waiting on 2 chairs for our kitchen table. Though communication has been lacking with the company, they did tell us to expect 6 – 8 weeks for delivery.
**Update — it took us over 12 months to finally get the chairs we ordered. After them giving us 2 loaners then ordering us 6 completely different chairs that I had to settle on because they couldn’t get in the other 2 chairs to match the set I initially order. It took me over a year and 2 – 3 phone calls a month in order to finally get this resolved. Unfortunately, will not use this company again. Which is very unfortunate because we’ve had great experience prior to this. Their lack of communication and unwillingness to help resolve the issue sooner just completely ruined this for me. Keeping the 3 star rating, but feel like people should do their research before using this place.

Ok, so this place is LITERALLY a big tin shed, but that’s not the issue. There’s only one guy working the whole place, and everything is a bit overpriced for being an open box store. I came here thinking I’d find a cheap couch, but there was nothing under $ 500, and that was for an outdated, stained piece of furniture that looked like it was picked up off the side of the road. Don’t get me wrong, if I had a couple thousand dollars to spend on a nice couch, there were a few pieces I would have loved.
Overall, I can’t tell if this place sells used or new furniture, or both. But either way, don’t think you’ll be getting a deal if you come here.

I moved to the Phoenix area after having lived in Costa Rica for several years. I had a lot of my furniture custom made in CR. I didn’t like the production line look of what was offered in most of the stores here and was in shock at the prices asked by the upscale furniture makers here in the valley. I happened to catch a TV promo for THE BIG TIN SHED and knowing nothing about them except they had been in business for decades, I went down to check them out. I was amazed at the amount of furniture and the rock bottom prices they were offering. Yes it is an old warehouse but they pass the savings on to the customer. David Brasil is an accomidating salesman. On my first trip I purchased a leather sofa for about ¹⁄₃ to ½ of what I had priced similar items for. This was REAL leather not bonded or fake. It was new in the packing material when delivered. My next trip I purchased a floor model white leather love seat, again real leather and since it was a floor model David discounted it down to about ¼ of what the big name stores wanted for one like it. I am now enjoying my latest purchase, a home bar. I have had so many conpliments on this beautiful piece. Marble topped, carved intricate details, and massive upholstered bar stools all for less than I paid for a custom made bar in Costa Rica. And it cost about $ 1000 less than less fancy bars offered at other stores here in the valley, David custom ordered it for me and it was delivered in about 4 weeks. I can’t say how happy I am with the service & prices I receive at the BIG TIN SHED. I drink their free bottled water, offered to offset the heat in this huge warehouse, and enjoy saving money!!!

Seriously, the complaints that this is a rickety warehouse are laughable. Did you miss that part that you are shopping in a Big Tin Shed? Low overhead, EXTREMELY low prices and a HUGE selection. Yes, this is not your high commission, fancy showroom with everything dressed up to look like a room already. This is stacks and stacks of so many different things and interesting pieces. If you havent found what you are looking for, or dont want to pay $ 600 for a plain wooden dresser at The Fancy Store, or $ 100 for a crappy particle board dresser at Walmart, then this is the place for you. Customer service can be a little hard to get if you need it, but when you do get it, it works out. Ive bought a Cali King bed from there about 8 years ago, and just 2 weeks ago I picked up a dresser for the kid’s room. I also ordered an oak TV stand with a faux fireplace in it that Im picking up right now.

Scary place. You are greeted by a giant stuffed bear in a glass case.
Their prices were probably good, but I couldn’t fully appreciate that and shake the feeling that I was wandering around a haunted, freaky warehouse with bad vibes. Granted, their prices are good because of the fact that it’s a creepy, crowded, poorly lit and barely air conditioned rickety warehouse.
Honestly, I would rather pay a few extra hundred bucks to not have to drive to that part of town or go into that place ever again. If you can withstand entering the wasteland of that area and the hauntedness of that weird warehouse, then you might find something good for a great price. But definitely sage your house and have a priest bless your new couch when it arrives.

I have never been so horrified in my entire life. We were lurked over by a salesman that had been drinking excessively the night before, or just finished a breakfast of vodka and potatoes… it was truly an uncomfortable experience. My wife said, and I quote… I would rather pay a few hundred bucks somewhere else, rather than ever step foot in that building again.
Hopefully I can post zero stars… I am still having nightmares due to my experience at The Big Tin Shed.

I bought a new chair here yesterday. It was delivered yesterday evening, I got a good discount and the sales guy, Curtis, was easy to deal with. Now… they are having a problem right now. They blew some power thingy and have no power inside the Shed. They will have it fixed soon but it made for an interesting shopping experience. But I can overlook this because to have something delivered the same day and on my schedule is super awsome. Hardly ever happens this way and I appreciated it. And my new chair is an Ashley reclyner and is super comfy. I love it.

I HATE buying furniture, it reminds me of the same haggle-​games they play when you buy a car… and Salesmen fighting over WHO saw you first. (after this, I started buying furniture ONLINE to avoid this…)
HUGE warehouse so full of furniture that it’s difficult to walk around (I think I read that this business was recently being reviewed by the Fire Marchall for blocking exits, safety hazards, etc…).
During this visit, we had to hunt down a Salesman… picked furniture, paid, and left.
When I awaited for my furniture to be delivered, they told me that it was delivered to the WRONG address and that the resident REFUSED to give it back…(sounds fishy to me, perhaps made up to buy more time for delivery of my actual order???). They did send us $ 50 for this error, so who knows?
Prices are pretty decent, but I wouldn’t shop here again.

Nice selection of furniture all different types of styles at some pretty good deals.
But boy does their customer service SUCK suck suck suuuuuuck.
I went in sometime at the end of April to purchase an office desk and dining set, seeing as I still have dorm type furniture in my house. They even gave me a discount on the desk and I found the perfect dining set with six chairs.
Everything was set to deliver. I was happy.
Delivery day comes and everything is here except 2 chairs. Then came the non-​stop problems.
I had four chairs instead of 6, and 2 of those chairs were floor models which I was promised again and again that I would get brand new chairs. They even had butt stains on the cushions. GROSS!
Then, when we opened the table, we found the supports were cracked. I drove the table down to the store to exchange the table to find that the only other table had a large crack on the entire top side. So after a little fussing they agreed to put the good support onto the good top and I took the table home.
While there, we also checked up on the missing chairs at which point they found out no one even ordered my other chairs. Now came the non-​stop lies.
Lie #1: We are ordering your chairs now.
Lie #2: We’ll call you when we find out more.
3 weeks later…
Lie #3−6: Oh, no one ordered your chairs again. We’ll order it now.
Lie #7−10: We’ll call you.
Yes, they found out at least 3 or 4 times that someone I talked to who promised to order the chairs didn’t, and yes, every time… and I seriously mean every time someone promised to call me, they didn’t.
2 weeks later…
Arguing with the lady that THEY have to deliver the chairs since it was their fault they didn’t order and deliver them with the first lot. After huffing and making it sound like it was my fault, she made the delivery date.
Chairs came… and they’re the WRONG COLOR.
Now the deal is that the manufacturer has changed their materials so I won’t find any chairs to match my table.
Fine, I’ll find another chair to match. So I drive there for the 5^th time… of course, the chair I find happens to be more expensive than the originals, but they truly are the only ones that match. Even after all the stupidity I’m willing to work with them if they want me to pay a little to make up the difference.
You’d think that after all this they know that they had better call when they promise because that is the exact behavior I’d been complaining about each time, and they put on their pretend smiles and pretend sympathetic voice.
They don’t call again
They don’t deliver on time again — they didn’t even schedule the delivery date in their computers even though I have a copy.
Okay, now I’m definitely not paying the difference for the chairs.
So after all of that… I finally got my chairs YESTERDAY.
Fortunately, they didn’t argue price.
I wouldn’t shop there again if my life depended on it. Maybe if you spend $ 4,000 and above, they’ll treat you nicely.
Hasn’t anyone ever heard of POST-​IT notes? For the love of Jeebus!