Sony Store

I have never had such a poor customer service experience with a computer before! I purchased a 3-​year warranty for my Sony Vaio laptop. I went to the Sony store in the Americana, Glendale, and requested service support. I was told Sony no longer supports their own laptops, as the division was sold. I was told to go to Best Buy, where my laptop would be serviced (I had to take sick hours from work during my lunch break to drive my computer over to Best Buy!).
When I arrived at Best Buy, I was told I had to call the Sony Technical Support line before my computer could be serviced. This information was NOT provided at the Sony store. Upon calling Sony Technical Support, I completed 20 minutes worth of trouble shooting, while still standing in line at Best Buy. My issue was resolved as a hardware issue, not a software issue. However, the tech then informs me that I called the wrong telephone number because my computer was purchased PRIOR TO July 2012. My Tech Support would be coming from yet another service company. I asked to speak to a manager at this time, requesting that my computer be serviced at Best Buy, because my time had been so egregiously wasted up to this point. I was informed by the Tech Support Representative that management does not exist in Tech Support. I left Best Buy with no assistance, and with yet another phone number and set of instructions to follow. I now have to waste another hour confirming with yet another Tech Support Representative that my laptop has a hardware issue, upon which time a box will be mailed to my house, and my laptop will be sent away for servicing.
I can assure the Sony Management team that I will NEVER again recommend a Sony product in my life. I have loyally purchased a Sony television, camera and laptop. I formerly recommended these items to my friends. This experience has completed changed my perspective. The fact that the laptop division was sold by Sony should NOT adversely affect the quality of service I receive. I paid an additional $ 300 for the 3-​year warranty, and I consider that money completely wasted. As a busy professional, I simply do not have the time to visit multiple institutions, only to be told my computer must be serviced by mail. The level of disorganization and disrespect represented in these transactions is shameful. It is clear to me that Sony is not interested in honoring its laptop commitments in a responsible way. Your company has lost a loyal customer of over 10 years!

Was desperate for help with my Xperia Z since I lost all my recordings & photos due to an update in the soiftware. Took the trip from Hollywood & Christoph (not sure how it’s spelled) was wonderful and very patiently helped with all my questions. Highly recommend this store.
Joyce c.

The sound bar was a great idea, except the Sony install crew could not connect it. The store was pleasant, greeted me by name and accepted the return.
I was a bit disappointed as this seemed like a great solution until the installation crew said it shouldn’t have been sold as part of an av solution.
Great service!

When I called up my two favorite Sony Style stores in Los Angeles and learned that they shut down, I was still fortunate enough to know that this Sony Style store out in Glendale, California is the ONLY one that survived out in Los Angeles County, Thank God.
Furthermore, I was also fortunate enough to meet with Maria T, the store manager who understood all of my needs when it came down to purchasing the Best Digital Camera that they offer which is a 50x instead of my previous 30x which I needed so bad for my trip out to Yellowstone Park and Mount Rushmore whereby I am leaving on Wednesday, August 13, 2014 for one week with a friend.
I also want to say that Maria T. really treated me very good as her customer and I am so glad that I still have this store to rely on for all of my Sony needs.
Thank you Maria T. for all of your help!
You are Simply The Best!

I’m using my new Sony tablet purchased from this Sony store to write this review. Yay!
I went in to pick up an order that I placed over the phone and Raul, a store manager, reserved it or me. When I arrived, everything was great and they had the product as promised. Throughout my whole 1.5 hour there trying to settle a little pricing dispute, Raul and another employee named Greg were quick and professional to help me. However, the main female store manager was the worst (as mentioned in another review as well). She was really nice and first and talked to me with a smile explaining why my order was the way it is. Then she quickly became impatient and her negative attitude was slowly built up. She is a VERY FAKE PERSON! I remained very polite, as I am not a rude person and I could feel the anger she expressed. I feel unfortunate for those who have to deal with her. In the end, after a long process, she finally marked and changed the price to a correct price for my order.
— I was purchasing an open box item and the female store manager tried to charge me MORE than a brand new one by forcing me to buy their 2-​year damage warranty. I told her how unreasonable that was and it took forever for her to change the price.
On the other hand, Raul and Greg were very patient. We could actually have a conversation and work things out. They are the reason why this review is 4 stars instead of 1. Good job guys!

Very friendly and attentive staff. Went in to buy a phone and had no issues. Brought the phone back a few days later because it was having some problems and they replaced it for me without a hassle.

Had a pretty good experience at this store. It took awhile for someone to finally talk to us, but it was pretty busy and I was having fun looking at the 3D TVs and other new tech. They tried to sell us a 55″ triluminos floor model TV for 2700, but that was a little steep so we went with the 50″ 3d tv for a little less than 1k. They had it in stock and it was the same price on amazon. I did get the extra warranties since I don’t want to keep the giant box. They were patient when I had to call the bank because my card was declined, and were helpful getting the box to my car, which fit perfectly in the back seat of my corolla. All in all, a good experience. I would shop here again. Oh and Jurassic Park in blu-​ray and 3d on this TV is an amazing experience. You really feel like you’re there!!! Scary!!!

I only like this store because one of the employees reserved me a ps4 albeit, it was only for 1.5 hours but still. You try reserving a ps4 right now, it’s not going to happen. He did what he wasn’t suppose to do and hooked me up.

I had the worst experience at this Sony store. I came in fully prepared to purchase a Sony Vaio Pro Ultrabook — one of their premium laptops. After perusing the molds for which information was displayed, and the three prices that appeared to correspond to the related specs (specs for three models, three prices), I chose one, and we went to purchase the laptop. At the counter the price rang up $ 500 more than the displayed price. The sales rep wasn’t sure why the prices displayed didn’t match the actual prices. The manager came out, and wouldn’t speak or look directly at me, but just talked to the sales rep. When we went over to the display area, he manager continued to ignore me until I stepped in and addressed her directly. At this point, she explained that the middle price was for a computer model which was in no way described or displayed, and the price for the computer I wanted was not displayed. Clearly, they were trying a bate and switch making it appear that the computer equivalent to the top Mac book air (just a few doors down), was the same price. I felt lied to, and mistreated.
I left, and will never go back. The manager was rude, and the business practices very shady. Too bad, because I used to support Sony products, but if this is how their business is run, I’m not sure I can support them any longer.

I came to this place to buy a ps4 then suddenly there sold out when we came then another guy came ask them if they still have one then they sell it to him really really sucks they shouldn’t place a sold out if they still have one more then after that they told us to wait till Monday if there pre order ps4 are still available they will sell it to us so I called them the other day asking about it the the next day until Monday came and they told me the manager extend the pre order pick up so now I didn’t have the chance to buy it, sony is a big company and they just gonna lie on u already had enough to this company that’s why they got hack cause of bad service and they are a bunch of lies

I initially bought a Sony RX100M2. After few days I noticed there was a special on
(Where they include a 32gb sdcard). I went to Sony store at Americana, the staff was very helpful! Manager is awesome not only he matched the special on Sony’s website but also offered me a 15% off the sony official rx100m2 leather bag.

Staff is always very helpful, but they kind of seem too helpful. I think every employee in the store asked if we needed any help.
They have PS3 games, which is the reason to why we went: My friend bought GTA V.
Their $ 199 HD Camera caught my interest though. I might have to go back and check it out!

Personally I never understood the concept of Sony stores. They never have anything in stock. If you want anything, either go to an electronic store in the region (Frys, Best Buy etc), or order online through Sony. The only good thing these stores are useful for, are returning Sony products, or warranty issues. Nothing else.
Sort it out Sony!!!

I went it cuz my husband loves his hi tech stuff… Yes I did feel like I was at an Apple store there were many friendly staff ready to assist you. Apparently now there is 4D TVs I don’t really know but it the back or they call it the (Cave) there are many nice TVs with nice speakers or nice headphones
I wasn’t looking to buy anything but one gentleman even though it said he was specialist for something else he answered my a questions about the Sony camera, hand he
recording devices to their new window devices…
Hmm… I use a droid but I might switch to windows.

I went to the Sony store in Glendale /​Americana because this is half way from where I live to where I bought my NEX 6 camera (Beverly Center) — as I was looking around and notice 2 guys behind a counter just chatting with each other. I stood right in front of them and waited to finish their conversation so I can ask them a question. They didn’t acknowledge me at first but when I started to ask a question they quickly passed me on to someone else on the floor. So I ask the rep (short /​small build — dark hair — mid eastern descent — didn’t get his name) on the floor if he knew anything about the NEX 6 camera, he said yes. So I pointed out a few accessories ($ 160 microphone etc.) and asked if this is compatible if so, how. The rep went to the computer and started looking it up on their website. Rep says it is compatible. I said where does the microphone wire plug into the camera? He didn’t know and ask me, «if you buy this, I will open it up and try it., if it doesn’t work, we’ll do a return». I then ask for the manager to see if the manager knows anything about the camera or the microphone. Manager came and also said he knows the NEX 6 camera, he opened the microphone package and went back to his office to get a used memory card for the camera to try it out. On the way back, a customer stopped the manager to ask him for assistance, the manager assisted and waited on the other customer for a several minutes while I was still waiting by the counter. Manager came back and still couldn’t figure out how the microphone wire (audio jack) would work with the camera. The manager had a hard time and didn’t know how to insert the memory card in the camera. At this point, I figured out, these guys doesn’t know anything about the NEX 6 camera, heck, they don’t even know how to put the memory card in! I left the store advising them, if you don’t know, it’s ok at least tell me the truth and we’ll all learn.
I bought my Sony NEX 6 from the Sony store in the Beverly Center. Wes Young (Manager) and Kyle Street (sales rep) knows their products very well. I recommend consulting with either one of them. I was initially wanting to buy the NEX 7 ($ 1250.00) but they advised me to get the NEX 6 for $ 800 because it is best suit my needs. Wes and Kyle cares about your needs and will not over sell you on anything you don’t need.
My advise: Don’t go to Sony at Americana in Glendale store, they just want to sell you and doesn’t care of your needs and if it’s compatible with your other products.

Its almost like the Apple store, more employees then customers.
I was «kind of» in the market for a new laptop. I just about had it with my 1yr old lenovo. I did a little bit of research about some of the Sonys and since we where in the area we stopped by here.
We didn’t get sales people breathing down our necks, they let us look around for awhile first and once they saw we needed help they were there.

Cool store at the Americana at Glendale. Wandered around here for a good while, then found a bunch of TVs in the back so I sat down and started watching Tron =D Amazing selection of technology, the pictures on the TV screens looked so life-​like it was starting to freak me out!

On the hunt for a new laptop, I dropped into the Sony store at the Americana. Two extremely attentive salesman jumped right in to assist me (one was Josue). They answered all my questions, searched the back of the store and looked up options available to me.
It really made a difference seeing the laptops in person. Some seemed not up to my rugged use which eliminated some choices. Despite some of the reviews below, I feel very confident that customer service will be available to me through the store. I noted on Sony’s website that Sony recently won a customer service award.
Note that the salesmen don’t make a commission. I found my VAIO laptop for about $ 150 less on both
and
.
So far, so good. Like everyone else, I hate Windows 8 but otherwise, I love my new laptop. And the helpful staff at this store really made my shopping easier!
UPDATE: But don’t return to the store for help! When I presented my one-​year-​old computer the salesman was actually rude, saying «We don’t service *older* computers! (grumble)

Bought a friend a Sony e-​gift card that he promptly tried to use at this location. He got refused saying the e-​gift cards were only for use online. I called in after and got some excuses about not being able to enter the e-​gift code — even when I was told by Sony customer service AND a manager at another location that it does. We went to Century City after and the e-​gift card worked just fine.
The manager at this location was either ignorant or unwilling to help and wasted a good bit of our time. Sucky customer service. Not going back.

This location is legit! I have been shopping here since they opened! I really like the fact that everyone is a pro at this store. They answer every question every time!
This place is my playground so I spend lots of time here. Not only are they patient with me, they take me through each and every product that I miss!!! It makes for a really good shopping experience. I wish I could walk in there and buy a 3D TV but for now, I’ll stick to the cheaper stuff and work my way up!