Sephora

Let me just start by saying that I had a previous visit to Sephora (Sherman Oaks location) that was a blast! I had an awesome sales woman who seemed very knowledgeable about every product she showed me and she was great about making sure my make up matched perfectly with my skin. After having such a good experience I decided to go to Sephora again for another splurge. I was so excited to have another fun experience and to treat myself.
However, I hated every moment that I was at the Glendale location. The first saleswoman I spoke with only showed me one product and when I asked her for alternatives to see which would I prefer she said the powder she showed me was the only product she’d recommend for me. To me, that came off as lack of knowledge of their inventory rather than an expert opinion. I find it hard to believe that in a store full of that many products there is only one option for my skin type.
I moved on to a second saleswoman to discuss eyeliner options and after pointing me to one brand she interrupted me mid sentence to say she had another customer to help without any effort to point me in the direction of an available sales rep.
I ended up leaving angry and really bummed out. This trip was meant to be a fun treat to myself and it ended up being an annoying errand. I mean, look at me, I’m so mad that I’m actually taking the time to write a Unilocal review.
I highly encourage management to provide a higher volume of staff as well as to properly train their employees on quality customer service. These products ain’t cheap! It’d be nice if customers could feel like they were investing in the right brands. I won’t be coming back to this location.

Okay so I had a beauty make over with Laura and she’s the best! She made my experience very pleasant and turned that one star into a three! Thank you Laura :)) very friendly very helpfully. More staff like her please.

I love Sephora. I do most of my Sephora shopping online. But sometimes I like to browse in person and hands-​on, and try on a new fragrance or color. And I come in on my birthday month for the free gift.
This Sephora is well-​stocked. The displays are well-​kept. I found the specific items I wanted today, as I have in the past.
But it is cramped, crowded, loud, and confusing. And the line is terrible — very slow and poorly managed. There were about five people in front of me today (on a Friday afternoon) and it took 20 minutes to check out! There were only two people working, they were moving slowly, and they were taking calls. When I was in the front of the line, a register opened. Instead of calling me over, the person working the register let a woman walk right up and do a return without waiting. Finally a third person came to help out. She called me up and then, before ringing me up, took a phone call. There were about 15 people in line by the time I left.
I go to this Sephora when I happen to be at the Americana and want/​need something. But if I want to go to a physical location for a specific reason, I will choose another. Usually, it’s just better to buy online. You get more samples that way too.

Lilit did a makeover and consult for me and she is INCREDIBLE!!! Seriously one of the best makeovers that I have every had my entire life, and I get my make up done often. I definitely want to keep coming back to her. She not only knows her products well, but she has such a great artistic ability to adapt to a person’s eye shape and facial structure. My eyes and contouring were literally perfect!!! Lilit is the best!!!

Every Sephora is very busy with very long lines, however the customer service that you get from the staff is great! They go out of their way to help you with whatever it is you are looking for. I asked for a foundation sample a few weeks ago and they happily assisted me even though it’s a very tedious task. I am a VIB Rouge and get great deals twice a year during their sales! My go to spot for all things beauty!

its a womans paradise for make up, nails n perfumery n other skin n hair products. got my urban decay naked bronze hued eyeshadows for $ 54, last min shop for christmas gift for myself. i loved this tocca perfume preferable florence, its 62 per 100 ml, but i wanna try all the scents coz its so mild n cool that i bought the mini bottles 6 scents for $ 42.great size for travel too.

Jeff the manager was great super friendly and helpful I loved his customer service
Hefylena I think that was her name she was so helpful and patient she did a great job
Great place

I love the stock they have on hand and Vanessa was so nice, friendly and knows what customer service means. I hate the parking here but the service from Vanessa is worth it!

This store is crazy busy always but somehow my girl always leaves satisfied and happy! The workers really do try hard to get to every client and they love our pets. I do feel bad for what some of the employees have to deal with. Once my girl and I were shopping and we witnessed a customer being so rude towards the sales associate. Props to the girl for keeping her patience. The line is almost always long but the people at the registers get it down quickly. Overall, they have nice workers and my girl leaves happy so it’s a win win for us all!

I see so many negative reviews… I guess I went on a OK day! I came the Saturday after Thanksgiving, so it was pretty crowded. They had their display of $ 10 deals and value sets out… which were tempting…
There was a man and a woman at the front handing out shopping bags and greeting/​waving goodbye to the customers. The man was wearing a great lipstick, so I asked him what it was and he told me it was the Stila liquid lipstick, so I had to grab a tube. My friend entertained herself by trying on like every expensive lipstick in the store while I did some serious shopping. No one pushed us, but there were a lot of SAs available if you needed help.
I ended up getting the Stila lipstick, the Too Faced Melted Paris set (four of the lipsticks) and the Lash Stash value set (because I need to find a new holy grail mascara!) The line at the register was SUPER long. There were so many people there for the deals! But all four registers were open, and the line went fast.
The cashier at the register I went to was really nice. We had an issue where the computer crashed after I had slid my credit card, so I had to do it again. She thanked me for being patient and said that they wouldn’t charge me twice.
Fast forward to this morning when I check my bank statement, and I have two charges from Sephora… mind you, I spent $ 100, so an extra $ 100 taken out is a LOT. Luckily, the bank seemed to be on track, and I have a refund hold that will take place so I should have my money back by Friday. IDK if it’s the cashier’s fault for not fully cancelling the transaction or if the Sephora computer systems just work that way… but it’s super inconvenient!

Maybe Sephora doesn’t like kids? When I was a new mom, I was in this Sephora location with my sleeping baby in her stroller. A sweet girl helped me find all the products I needed (about $ 400+ worth of products, I might add). Everything was fine until I got to the line for the register. I have a very compact stroller with a side pannier that was carrying my products. Even though my stroller fit just fine, not being used to maneuvering it with the side basket up, I lightly bumped it on the side of one of the displays as I was about to get to the register. The cashier rolled up her eyes, looked at her coworker and loudly said, «Ugh, now we have to deal with this bag lady bumping her shopping cart every where.» Obviously I as shocked, but thought maybe she was just tactless and made a bad joke at my expense. I didn’t say anything but started to unload my products on to the counter. Out of the blue she waked a few steps back, leaned against the back counter, folded her arms and said, «I’ll just wait here, I don’t want to get hit by all your items.» Her co-​worker looked mortified and we exchanged a very confused look. She actually asked him if there was a problem. I jumped in and asked HER If there was a problem. She said, «Not at all, but I can get a manager if you think Im not being nice to you and your kid.» I told her I was leaving and she can just put the products that where on the counter back as I wasn’t going to buy any of them. I just turned my stroller around and proceeded to head toward the door. The original girl who helped me was standing there and asked if I was okay. I told her very briefly what happened and she, looking embarrassed, but not shocked, and said, «Yeah, some of the cashiers get really annoyed when they see a stroller coming.» REALLY??? Fast forward two years of not having stepped foot in this location and I walked in with my very well-​behaved toddler to pick up one thing. I was standing in line when I hear a employee say, «Uhh ma’am, please don’t let your girl touch anything.» I said, «She isn’t.» A few seconds go by and suddenly I hear, in a really annoyed, sarcastic voice, «Uhhh, yeah… BUT THEY DO TOUCH STUFF AND DESTROY THINGS AND WE HAVE TO PUT THINGS BACK ONCE YOU LEAVE, so please, as a favor, don’t let your kid touch stuff.»
Uhhh… Okay Sephora, how about I not touch my wallet and walk straight to Nordstrom for that expensive eyeliner.

The cashier — some fat hispanic girl was giving me wrong looks almost as if she was jealous of me. Like I bought a $ 100 worth of items. After I paid I said thank you have a great day she didn’t even respond. Very unprofessional & I hope she gets fired. Rest of the ladies were really kind to me except her. Learn to love yourself sweetheart.

I’ve been shopping at this Sephora location since it opened. The staff is always friendly and helpful. Sometimes I only have a general idea of what I want and some how the staff manages to send me in the right direction. I recently had my makeup done here for a special occasion, Perla did a great job. I got complements all night long!

One of the better locations of all the Sephoras I’ve been to.
I actually wanted to exchange an item I had purchased. I quickly ran in and grabbed the item I was looking for and headed for the counter to seal the deal. If I spend too much time in a Sephora I start convincing myself I need more makeup, hair product, nail stuff and skin care– which is entirely not true. I have plenty without being tempted by the tricky allure of this store, boy this place is like a bright light leading a moth to total disaster. You go in with money and you come out with a cute little Sephora bag and financial ruin.
Boy I have to hand it to Sephora, they sure know how to appeal to the audiences around. All ages of women come flocking here to satisfy their makeup fix. Lucky for me, this visit ended with what my goal started out to be, a simple exchange. I’m proud I didn’t steer off course but you never know when the next time hits…

I may not spend the money to wear YSL, Givenchy, Armani and Chanel clothing, but I will certainly spend to wear them on my face.
I really love having my makeup done here for special occasions. Tiana did it a few times for me but she’s now on leave. Last time a NARS rep did my makeover and I was really pleased. He spent a good 90 minutes with me and helped me to choose products I would like.
This store carries a good selection some of my faves are YSL, NARS, Benefit, Tarte, Bare Minerals and the colored makeup in the Sephora brand. Also a good selection of skincare and hair products. Very happy with everyone I have visited here at the Americana location.

I would give 5 stars to Javier, but my whole experience knocked it down one.
I asked to have a makeup artist, because I needed a color match on a concealer b/​c I had a huge ass scar on my face that I needed to cover up. Usually when I go to sephora, I would get one almost immediately, if not maybe around 5 minutes.
I had to ask twice because no one would help me. One of the artists helped another girl before me even though she was after me… I waited for 30 to 40 minutes for a makeup artist.
Javier was fab. He literally saved my life, was super caring and genuine. He was extremely social and made me feel comfortable! He offered to give me some scar serum sample so I could try out. He also gave me a sample of the cover fx concealer he was using on me!
Overall I had a great experience with Javier. He was wonderful and did his magic on me :)

I dread coming to this location. The layout and the room capacity at this location is the worst. And whenever I go there is no dead hours, it’s always busy and I get anxiety because it is small and there is people everywhere. As for the employees, most of them are not helpful whenever I ask for something, they always pair me with the wrong foundation color, or something they want to recommend and sell. And a few times they didn’t put my points on my membership, haha I can tell some do it purposely, because I’ve never had that problem anywhere. I don’t know but they are not awesome like ones I encountered at Hollywood and Pasadena. I don’t feel welcomed.
³⁄₅ Atmosphere
⁵⁄₅ Product Variety
²⁄₅ Staff
⁵⁄₅ Cleanliness

Maybe it’s because I’m losing the radiance of youth, but at twenty-​nine years old, I’m probably more into make-​up than I’ve ever been before. (It could also be that I really love RuPaul’s Drag Race and started watching drag queen make-​up tutorials before segueing into Asian woman make-​up tutorials, which are much more practical.) I’ve been looking at lipstick swatches on Pinterest and trying to tweeze my own eyebrows like a competent modern woman. I’ve been making an effort to look presentable at least two or three days a week.
I stopped by the Sephora in the Americana in my newfound dedication to beauty. I’d had a few things in my cart on the Sephora website for a while, but decided I’d better talk to an expert before committing blind to a lip liner, something I’d never purchased before.
It was a standard Sephora, big and busy and feeling very much like the middle of an American mall. It might have been a bit more crowded than average, but maybe they’re all like that. There were tons of customers and staff roaming around, though not so many staff that I didn’t need to approach people strategically for help.
I ended up getting some guidance on lip liners and chose two different shades from Estee Lauder and Too Faced to go with my two dark lipsticks. I also picked up a Nars bronzer, an Anastasia eyebrow pencil, a Dior mascara, and a Sephora brand foundation brush, all things I’ve been putting off buying online. Turns out make-​up is expensive as fuck. I spent almost $ 150 and when I got home, I realized they didn’t even ring up/​give me one of the lip liners. I did get a free Sephora insider birthday gift of two Nars lip pencils, so that was nice.
Sad to report that nothing I bought makes me look like a twenty-​one-​year-​old supermodel, but it’s all good stuff that I’m enjoying for now. Sephora’s a useful one-​stop shop for a make-​up splurge, and I’m glad it’s there with all the other suburban amenities in Glendale.

This review is for Perla and her makeup expertise.
I recently graduated with my MA and had a day full of fun things planned. Of course I wanted to look amazing. I requested Perla to do my makeup because I had an excellent experience with her on Halloween when she did my peacock makeup (see pics)! Not only is she skilled with colors and a vision of what will look nice, but she listens to what you want, is time efficient, and very sweet. Perla also makes great product recommendations and maintains a professional yet friendly approach.
When you spend $ 50 at Sephora, you get a free makeover so take advantage of this rad deal and request Perla — you’ll be the life of the party!

How could you trust anyone at this store…
Three different occasions. Each time I leave there with a sense of ‘what is their mission’ to make customers feel inferior? Really it’s a make-​up store!
Change your attitude, and the culture. This is a service and product based company. You have the product but not the service.
Funny that the employees always seem to be in a rush. You work here, you are not going anywhere for few hours. Take care of your clients. We pick up your tone and attitude, no matte what words you are using. Want it, own it. Step it up. This is from few of my friends too who don’t Unilocal.
Macy’s is just down the street and they do have ‘stuff’ too.