Roto-Rooter Service & Plumbing

We recently purchased a new home and had roto rooter come out to give us a full inspection about a month ago. The tech did a great job– he made some recommendations, which weren’t a cheap expenditure, but seemed like a good investment. We ended up spending around $ 700 for all of our services and were confident in knowing we could trust the plumbing in our new home.
One of our drains recently started pooling water so I went online to find the roto rooter number (we had originally purchased the warranty) to give them a call. When I was on the website I found a coupon for a service we had paid for during our original inspection. At first I was a little upset we hadn’t been offered the coupon, but then thought I’d ask about it even though the chances were I would be disregarded in my request for a credit.
Well, I feel so lucky that I was able to get a hold of Kelly Nichols in their billing department. Kelly came to the rescue! At first she wasn’t sure about the coupon and requested I send it to her. She then followed up with me accordingly and seemed like she really cared about what this money meant to our family (it made a big difference!). After an enjoyable and professional correspondence, Kelly informed me she would credit back my card for the coupon amount.
In today’s world, it’s hard to find businesses and associates that really care about their customer base. I will continue to use Roto Rooter and will refer friends and family to their services just because of what Kelly did for us. She deserves some recognition and a raise!

For the second time in less than three months I had a blockage in my kitchen sink. Having the 120 day warranty I once again called Roto Rooter. The blockage was cleared, but the serviceman showed me a small piece of plastic wrap measuring about .3″ x:½ «that they pulled from the pipes. He then informed me that this voided my warranty and charged me for the service call. The total was $ 245.00. This included a $ 45.00 container of drain maintainer. A big hit so close to Christmas.
Within an hour of the service I received a call from a nice lady inquiring about the service I had recieved. I told her that the service was fine, but that I was disappointed that the warranty had been voided because of a small piece of plastic wrap. She was very pleasant and said she would talk to the general manager. The folIowing day she called me back and having talked with the GM they were refunding the $ 245.00. I told her that $ 45.00 of that was for the drain maintainer, she thanked me for my honesty, but was told they were refunding the entire amount.
All of this was accomplished without yelling, screaming, or temper tantrums.
I will not hesitate recommending them to anyone needing their service.
Thank you! and Merry Christmas!
Marj T.

I called roto rooter to get my plumbing scoped with a camera. Was told they could be out that day (5:30). However the rude woman on the phone informed me she had NO IDEA how much it would cost. Not a ballpark, nothing. I was in a hurry to get it looked at as it is a home I’m looking to purchase and need the information within the 10 day inspection period so I schedule the appointment.
After three, one hour delays with no calls to inform me (I had to follow up with them) they cancelled on my all together.
So rude service, a three hour delay and a last minute cancellation would say never use this company EVER.

Roto-​Rooter saved the day! We had a house full of teens staying with us for a few days and on the last day we had raw sewage backing up into the front yard, out of the access pipes. I called to have someone come out first thing Monday morning. Mason got to our house around 8:20 and had it fixed by about 9! He snaked our drain, did a free camera inspection, and fixed our clog! We had two big rocks stuck in our pipe that he had to really work to get out, how they got in there, we do not know. He even helped us fix the seal for the access pipe! Thank you, Mason!

Tu, from Roto-​Rooter Glendale showed up on time and did a great job for the quoted price. He was very helpful and pointed out things that could be done to help from getting clogged lines in the future. A definite 5 stars for Tu.

Shortly after moving into our new home, we noticed the showers backing up and the toilets not flushing properly. We called a major franchise company that had done some other basic plumbing work for us. The plumber from that company ran a camera down the line and saw a blockage in the pipe near the street but wasn’t able to determine the problem. Unfortunately we didn’t have outdoor clean-​out access points, and the plumber didn’t have the proper equipment to snake the line from the indoor clean-​out. He quoted us roughly $ 3000 to come back the following day to access the pipes from the front yard using a backhoe (in addition to the $ 500 to run the camera).
In the meantime, we called Roto Rooter — they came out the same day. They ran a significantly higher-​tech camera down the line and saw that that our pipes were cracked and filled with roots, and were able to snake the line on the spot and open the pipes for the same price that the other company had charged us just for the camera (that hadn’t yielded any helpful information anyway!). In addition, the guys from Roto Rooter came back over the next two days to install new outdoor clean-​outs for better access (in the event of a future problem), hydro-​jet clean all our pipes, and also install a pipe liner that will prevent future issues with roots (which is guaranteed/​under warranty from Roto Rooter for 15 years). I’m not at all confident that the first company we called could have even done this work, and I’m certain if they could have it would have cost significantly more.
The customer service we received from Roto Rooter far exceeded our expectations. Mason and Roy, who were both involved in this project, were professional, thorough, punctual, responsive, and very knowledgeable. They made sure we were comfortable with the work and understood what needed to be done, and they were sensitive to the fact that I’m expecting a baby in under a week, ensuring the project was completed within 2 days of our initially contacting them. In addition, although the project involved digging a giant hole in our front yard and disrupting landscaping, by the time they were finished you couldn’t even tell they had been there. They worked to make sure we got a really competitive price, including doing some work by hand rather than renting equipment to bring the price down, and they even brought us a baby gift! If ever we need plumbing work done again, we will not hesitate to call them.

I will never go to another plumbing company again! I’ve tried cutting corners in the past with mom and pop companies until I had a terrible experience and decided to give RR a try! Cassie’s persistency in helping with my rental properties was nothing short of amazing. Her attention to detail and the knowledge she possessed was evident. Cassie was not only extremely knowledgable but provided impeccable service. I felt extremely comfortable sending her to my properties and having her work directly with my tenants. She helped explain the work needed thoroughly and left everyone feeling at ease. The most important thing to me is turn around time, Cassie was super responsive whether by text phone or email I knew my questions and concerns would be immediately addressed. A successful business is not based on Sales rather then the number of repeat sales. Companies thrive & survive off tradition, make it a generational thing. Roto rooter is exactly that because of employees like Cassie, I will continue to give my business to Roto Rooter.

I have had several service companies to my home. BUT I have never had such a professional company like Roto-​Rooter. My technician Andre was on time and very courteous. He actually asked me if he was keeping me from something. When I said no he said as a courtesy he was going to install some new parts because mine were old. WOW!

After a day of utter disaster Steven and Troy of the Glendale office of Rotorooter came to my rescue. They are Gods among men deserving accolades.

Dave came out and thoroughly investigated a drain that smells bad. He was courteous, competant and knowledgable. The drain issue will have to be fixed during an upcoming rennovation, but Dave suggested ways that we could minimize the odor. He also fixed a leaky shower valve by replacing the cartridge and giving us a new knob and faceplate. Our shower works great now. We will look forward to working with him in the future.

Trevor answered and could not give a general price quote via phone. He doesn’t have access to the price list. They can send someone out and use my time to assess what is wrong and then give me a quote. At which point if I like it I can do the job at a later date or send him away.
Seems like a giant waste of my time.

What a fabulous experience. The technician that arrived at our home, Chris Specht was professional, honest, thorough and cleared our clogged drain of roots. We recommend this company and Chris 100%! Mo B.

This is my 3^rd time since October that I’ve needed a plumber. We just moved into an older home that had sat vacant for a while. Each time Roto Rooter has come out they have been amazing! The first two times were at night, on the weekend, and an emergency. And each time they came right out and fixed us fast. I even shopped around to see if anyone would be cheaper, but found that at night most 1. Won’t call you back 2. Won’t come out at night 3. Will charge you almost double. They have always been super friendly and offer advise to keep our pipes clean. And each time they come out a few days later I get a thank you card from them. I will always call them and recommend them HIGHLY.

Terrible prices. Terrible customer service.
Almost $ 400 for a standard main drain snake. Almost $ 200 for any other drains.
All of my sinks, showers and toilets were backed up. I had them snake the main drain. Solved my problem. Less than two weeks later my two bathroom sinks are backing up again. I call them, they show up over 2 hours late and tell me it will be another $ 200 because its a separate drain. Why didn’t they tell me this may be an issue the first time they were supposed to fix ALL of the drains. Called customer service and manager was supposed to call me an never did, so I called back the next day. Did not hear back until a day after that (my sinks are sitting there clogged the whole time and I can’t use them) Finally I get a call from GREG. He tried to talk over me, was rude and gave me the run around to try and shut me up. I told him I am a new homeowner and have lived in my house for just over a year and they just lost a customer for life. He did not seem to care or want to address the problem.
Go with a small plumbing company they will charge you ¼ of the price.
Also, instead of nasty Drain-​O, go natural and pour dry banking soda down the problem sink, then vinegar and cover the hole, it will force the mixture down the pipe. 20 – 30 min after that pour a gallon of boiling water down the sink. Repeat this several times on big problem drains. Works like a freaking charm. Didn’t believe it until I did it.

I had them come out to repair a couple of plumbing issues I was having that was not related to drains. I had very low water pressure coming out of the shower in the master bath, and a leak from underneath the toliet. They came out and gave me an estimate of 234 $ to fix the shower, and 202 $ to fix the toliet. I agreed to the toliet, after he had said it was probably the cartridge going bad.(I had replaced those myself although a pain, not worth the $ 230+ to do it)
While he was tearing the toliet apart, he found out his wax ring was defective. Luckily I had one myself as I was going to do it, but opted against it. So he used my part instead.
After the toliet was fixed, he said he spoke with his boss, and would give me a ‘special deal’ on getting the shower fixed, for 150 $ instead. So reluctantly I agreed. He was having some problems getting it out and needed to use some of my tools. Together we got the part off, and I left him to his business. He later came back with the bill for over 400 $. When I inquried to what happened and that it was much higher than we agreed upon, he said the parts were more expensive than he thought. (Isnt that what a quote is for when your onsite!!!) I felt like I got took advantage of because now he did the work, things are fixed and working the way it should, and now Im stuck. So I wrote a check and off he went.
I have never used rotorooter for non-​drain type work before. I think you would be better off using them for this kind of process rather than other plumbing repair type of work. I wont be using them again.