Midas

Excellent speedy service. Friendly staff. Wouldn’t take my truck any where else! Aleks makes sure it’s done right. Come on in and see Aleks for all your car needs.

At first, I really trusted Midas. I went there numerous times to get my oil changed, and other things fixed with my car that I could afford. (They’re super pricy btw). So I had this problem where my car wouldn’t start. I brought it in to Midas and they said my timing belt was cracked. They gave me a couple options. They said I could get a new timing belt, fine. But no one would know if my cracked timing belt had left internal damage in my engine. So then the next option was to get a new engine. I had a lot of thinking to do, and with my grandmas help, she was going to pay for getting everything fixed, aka, getting a new engine put in, new ball joints, sway bar link, transmission fluid flush and oil change. At first, I was okay with that, and I was just going to pay my grandma back. After going a couple days without a car, I thought it actually wasn’t that bad! So I called Midas, saying stop what you’re doing. I would rather just junk my car then having my grandma pay all that money. Alex from Midas was pretty much telling me to take advantage of my grandmas money! He was saying «if my family was handing me money, I’d take it» sorry dude. I don’t think like that. She’s not rich like that. So that really turned me off. But they then told me they already took my engine out and purchased the new one. I felt bad that I told them to go ahead and fix things, and then told them a couple days later told them to stop what they were doing so I’d pay for any labor. So they told me, taking the old one out, and purchasing the new one, I’m at $ 1800 already. But it would be a waste of $ 1800 because there’s no engine in it. So they said to put the new one in, would bump me up to $ 2,300 plus tax. Midas then charged me for an oil change and a transmission fluid flush WHEN YOU HAVE TO DO THAT ANYWAYS WHEN GETTING A NEW ENGINE! That should not have been extra. Wow okay. Wasn’t expecting to pay that much at all! I decided to sell my car to get my money back to give back to my grandma. Midas then told me my right lower ball joint is horribly bad and needs to be fixed asap. I had plans to get it fixed at John the muffler man (MIDAS IS SO FRICKEN EXPENSIVE!) so John the muffler man calls me back telling me my ball joints don’t need to be fixed because I have a brand new control arm! They said there was a lose bolt on the right side and that was it. Never going back to Midas.

By far the most pleasant and affordable experience we’ve had — two times in a row! These guys don’t mess around. They’re honest, friendly, hard-​working and to the point. They answer all of our questions patiently and thoroughly. Each time, we have been amazed by how affordable their services are. They are great about communicating with us each step of the way– no surprises! You and your vehicle will be treated with the utmost respect at this location. We’ve decided to never see a different mechanic as long as we’re in Milwaukee!
Example anecdote of today’s experience: We brought the Jeep in for a leaky tire. Within 45 minutes, they identified the problem and completed the fix for $ 25 (It’s Saturday, by the way). The process involved swapping our spare (which was installed when we arrived) with the leaky tire we had stored in the trunk. After the fix, they took the time to carefully wind up the spare back into the embedded compartment beneath the car which involved clearing golf clubs and other junk out of the trunk and putting it all back. Just for a $ 25 job!

This was the best experience with a mechanic I’ve ever had. Alex, the manager, was great to work with.
My old Saab started smoking and clanging, and they stayed late so I could have the car towed in. They were very upfront with me, and even gave me a ride home. When it turned out the cost was going to be too high to make the repair worth it, they didn’t try to cheat me. Alex told me he didn’t think it was worth the money, and even helped me with my new car search. I will be coming here for all of my auto needs from now on.

I too was worried about using a Midas shop… but my radiator hoses and thermostat repair was completed along with my brake pads and rotors… in just hours… and the technicians stayed late to be sure that I could get home to Manitowoc yet that night.
The price was right even though the shop knew that I had few choices. I would recommend this shop to anyone.
The only suggestion is that the owner might consider putting some profits back into the business in updating the waiting lobby and landscaping. The shop looks dated.

I was very skeptical to go to this Midas after reading reviews online on Unilocal and google… but my brakes has been grinding for about a week and I was headed to La Crosse last weekend. Wanted to have it checked out before I left. They must have had a change in management about a year or two ago because the comments drastically improved after then and I can see why.
I called Midas at about 1 PM, asked if they could check my brakes, they said come on in whenever. I got there at 3 after leaving work — within 40 minutes they had taken it on a test drive and put it up on the hoist to check out. They then pulled me in to show me exactly where the pads and rotors were worn down. Mark and his crew were extremely easy to talk to and as a mid 20’s woman I didn’t feel they were talking down to me as I feel in a lot of other shops.
When they told me that they would feel unsafe allowing me to drive away and wouldn’t recommend it, I started crying. Long stressful week + just had the 100k service done 3 weeks before without being told my brakes needed replacing soon at the Brookfield Midas + a new alternator in February all just got to me. They were really nice about it and tried to cheer me up — said they could fix it before they closed at 6 (it was 4 pm at this point). I was out the door at 5 pm with brand new brakes and Mark even gave me a $ 30 coupon without me asking. I usually look up service coupons on my phone but it was dead. Without me asking (I repeat) he offered $ 30 off and told me he’s haggled with the auto parts store for a cheaper price on parts for me.
This is the kind of customer service I respect. They went above and beyond caring that I was having a good experience. Mark chatted with me about why I was headed out of town and made sure I wasn’t in a bad mood by the time I left. Very friendly and genuine. It’s nice to know there’s a place with great workers who care about your safety, not just about making a sale, because you can tell they really were concerned.
I will definitely be back after exclusively going to the Midas in Brookfield for 7 years.

AWFUL SERVICE. Took my car in for a tire rotation and re-​balance of the tires. They did it in about an hour. Told me I’d have a «little vibration». Took it home, didn’t take my car on the freeway until the next day. When I hit 40 – 50 mph, my steering wheel and seat started vibrating EXCESSIVELY. Took the car back the same day, they took it out for a test drive, came back and basically told me it was due to my «bent» tire rims. Advised me I would have to take my rims elsewhere to get it re-​melted, re-​molded, and re-​fitted on my tires.
No sorry, no apologies, no refund. They switched my tires back to exactly how they were originally. I paid them to tinker with my car and take it out for a test drive. The guy on site was full of excuses, oh «you’re tires are great, it’s your car that’s at fault.»
They also killed my battery while servicing my car, I went out to see why they were looking for my battery, only to find out they left the lights in the wrong position. Lights in the wrong position will kill my battery each and every time. Again, they said, my I had a bad battery. My battery was just tested a month ago as ok.
Took my car to another mechanic who took the time to ensure the tires were properly cleaned and re-​balanced. When he returned to the car to me, it ran as smooth as it always runs. No ridiculous vibration as Midas had told me.
Avoid Midas like the plague, or you will be paying for half-​assed work. This place is a rip-​off and should only stick to oil changes. Who knows if they can even accomplish that job sufficiently.

What a mess.
My dad did me a favor and got rid of the funny noise my car was making by bringing it into a Midas shop in Brookfield and forking over half a grand to replace my front bearings. Awesome, right?
Fast forward 7 months — I’ve had a nagging feeling for a bit that my car isn’t handling very well. I happen to park with my wheels turned out and I catch a glance of the tread on the inside of my front tires — completely gone! Smooth as a baby’s bottom… and so very dangerous! Yikes!
I bring my car to my go-​to repair shop (Voline) only to find that the passenger’s side front bearing is loose (implied to be due to a poor install job) and broken and also broke the corresponding joint. Shocked, I pay this place for new tires and a new joint and then figure I’ll get the bearing replaced by Midas. (Wish I could get them to pay for my tires too.)
After some back and forth on the phone, the Brookfield Midas told me to go to the Glendale Midas as it is closer to me. That was kind of nice, but also worried me — I felt like the person I was talking to was trying to unload me onto someone else.
I called the Glendale Midas to explain the situation and immediately had trouble communicating. Whoever I spoke to sounded like he had had too much coffee, or someone was fast forwarding his voice. I kept having to have him repeat himself. He sounded doubtful of my story, so I ended up having my dad call to explain it to him (let’s be honest, I don’t know how cars work, maybe I was saying something ridiculous about the joint).
Somehow an agreement was reached and I made an appointment to bring my car in right away. As soon as I got there they hoisted my car up to check out the damage. Sure enough, there was a loose and broken bearing, but they also pointed out my strut on the passenger’s side was looser than on the strut on the driver’s side and told me that could be to blame for wearing out my tires too. Now, the dealership had told me about my loose strut but they told me it would just cause me to have a bumpier ride, so I had opted not to fix it a few months ago.
Regardless of whether or not it contributed, I felt like they were looking for ways to excuse themselves of the blame. No one ever apologized for the poor installation in the first place or expressed any concern for my safety or the damage to my car. I ended up getting the bearing replaced for free, but it seems like a small consolation when I consider the cost of the new tires, new joint, and alignment fee that I’m paying to another place. Thank goodness I didn’t get in an accident with those slick tires.
I almost made this a 2 star review because, to their credit, they did honor the warrantee even though it was only for 6 months (I think) and it had been 7 months. Additionally, they were courteous in person (though abrupt on the phone) and prompt. However, I still distrust their work after this incident and would tell others say STAY AWAY from Midas, particularly in Brookfield and Glendale.

OH MY GOD… is all I can say about my latest experience at this Midas.
I made an appt. for an oil change and tire rotation a week in advance, because I have limited time off. I show up 5min early for the appt. (I did my part) turned the keys over, verified they were doing an oil change and tire rotation, as well as all of their ‘well advertised’ many courtesy checks and fluid top offs. I also asked if they could swap out a battery connected while it was here. «Sure they said, obviously not for free». «OK, tell me the price before you do the work and I’ll decide». The guy asks if I’m staying and I said, «yeah, you said about 30 min right?»…“yeah” the guy responds.
So I hang out in the lobby, terrible lobby by the way, but I guess that’s what you get at these shit holes called Midas. So I wait, and wait and wait… I waited 45 min, before I realized they hadn’t even touched my car. I asked the guy what’s the deal? He says, «sorry man, one of our workers had to take lunch, there’s only one guy working the floor.» WTF I made an appt you dumbass, get the work done, I got shit to do. Then he says, oh the cost to swap out connectors will be $ 20. I said, for 5min of work u are going to charge me $ 20 bucks??? I said, well you already did the work w/​o asking me, why don’t you just through it in for free since I’ve been sitting here 45min and you haven’t touched my car? The owner comes out and says «That’s not possible, I can’t give something away for free». Then says, «I can take it off and put on the old ones for you»…so let me get this straight, this lousy excuse for a man, is willing to take more of everybody’s time waiting for their cars in order to remove the new connecter he has just put on and put on the old ones, because he won’t do something for free??? What a dick.
Anyways, so then they finally start working on my car, call me out there to tell me they won’t do a tire rotation or balance, cause my tires aren’t in proper condition. I said, well why don’t you just balance them at least… answer, NO. Alrighty then, thanks for being so helpful.
I go to pay, read the slip of their courtesy checks; fluids filled, check. At this point I would believe nothing these guys are feeding me, so when I get into my car, pop the hood, and check my fluids… guess what, they filled ZERO fluids… what a bunch useless losers. I’m sorry… ur job is soooooooo hard, let me see, you first have to drain some fluids… and then you have to fill some fluids… gosh that must be taxing on ur brains. I immediately confronted the owner and said, «WTF, you didn’t even fill the fluids, can you guys do anything right?» He didn’t take too kindly to that, so I showed him, he says «Well I can fill them now.» and I said, «Don’t bother, I won’t be returning here, plus I have to head home and rip you and your business apart online.» He didn’t care for that either… oh well, Karma is a bitch.
You know what I’ve learned about a lot of people in this world, nobody does shit right, so of course you have to do it yourself. Man I wish one day I could give an automotive place 5 stars… it would make my year.
Point of my ordeal for you my friends… STAY AWAY… seriously just STAY AWAY!!!
Sorry for the length, just keeping it real cause I care.
BTW: the Google reviews of this shop are bogus.