Metro Pest Control

Metro pest contol. fast, and reliant service. When I realized my apartment may have been infested with bed bugs, I was referred to Metro by a friend, and what else can I say other than the fact that I was not disappointed. Managers and staff were very friendly, and I was able to set up an appointment for that very day. All my questions were answered with assurance, and my bug problem was resolved quickly. I was also given many tips to elimate that factors that may potentially brinf future pests. Thank you, Metro!

I used Metro Pest Control for a bedbug treatment. The customer service woman I was speaking with was very helpful. The specialist that came out to my home was very professional. Their price was reasonable and came with a guarantee. Thank you metro pest control for getting rid of the bedbugs in my home! I will be using this company again for future pest issues.

This review would have been a 4 – 5 stars if it were not because of the booking representative. I have been using Metro pest for my home and all the field agents have been great and professional. They are a bit pricey for my taste but they are thorough, detailed and really professional.
Here comes the problem. I have had an incident where squirrel and Rats got into my house because of a roof crack. Also from side walk crack where DEP just fixed up the sewer pipe. Agent William has identified all the impossible to noticed trouble areas and he wrote it all down on his notebook. Therefore, I told William that I only wanted him to be my follow up agent and he gladly complied.
I called and made the follow up appointment with the lady and I was being very specific about I do not want anyone else but only William, the very same William who just serviced my house. We even discussed the schedule because William was going to take a vacation and therefore I have to wait 1 extra week. She assured me the time and it will be no one else but only William.
2 weeks later, I called to just to confirm the appointment and to make sure William will be the person. The same lady answered the phone and she was rush and dismissive, I stopped her from hanging up and double checking about William. She said «Mr. Lam, yes William is on the computer list to service your home».
Today was the appointment day and I called her to confirm again. Same thing, she can’t wait to hang up and rushed me. I stopped her and insisted to double check about the time and is it going to be William. Same answer and very impatient. Okay.
30 minutes past my appointment time, I called and tried to find out how much longer. This same lady — Angela said «oh, I am sorry, William is not available and it will be some other agent who will do you house.»
I was really annoyed and angry. I am 100% sure all these time she has just gave me a run around and never took my request seriously. I told her I do not want the appointment anymore and I am beyond disgusted. She called me back 30 minutes later and said William will service my home.
I asked William what happened in my home and he said my address was never on his working list for the day. Sigh…

Had mice. 90 days guarantee and 4 visits later, still have mice. Waste of money.

I wish there was an option to give zero stars. This company is just bad business, disrespectful, inattentive and lazy. Waited 4 hours for an appointment, called twice. After a second call I was told the technician is experiencing a «bit of a car problem». Was offered to reschedule, like I have another 4 hours to spend waiting. Mind you, they only work monday through friday, during the business hours so they expect you to wait for them on the employers dime or at an expense of a vacation day taken from work. Save your time, these people are disgusting.

We had a horrible experience with Metro Pest, not an exaggeration to call it one of the worst and most intense of our lives. Last week I woke up with painful bug bites covering my legs. We saw no signs of bed bugs, but decided to get an inspection just to be safe, as we had just moved into a new neighborhood and bought a couch on craigslist. The team from Metro Pest arrived, took one look at my leg and said we definitely had bed bugs. He looked at our mattress and within seconds told us he had seen a bug. We should have asked to see it for our selves, but in our panicked state, took his word for it. We then asked if they would inspect the couch where we thought the bugs would have come from. We were told there was no point, everything in the whole apartment would have to be treated. He handed us a one page print out, (which listed a confusing and insane amount of prep work to be done before the extermination appointment) and told us to call when we had done it all. Then the inspector began pitching his private business where he would «give us a deal and guarantee». We got to work sealing, vacuuming, and heat-​drying everything we owned (hundreds of books, a lot of clothes). This took the full weekend working round the clock. We had to confess our situation to our new landlord, feeling humiliated and guilty. We spent literally hundreds of dollars on cleaning supplies and laundry. Meanwhile we were staying at my parents’ (the only people we felt comfortable asking) and living in one pair of clothes. We expected not to see the rest of our belongings for six weeks, per the Metro Pest handout. We tried several times over the course of the weekend, to get in touch with Metro Pest with questions and were met with a frustrating, outsourced phone answering system. Finally, since we had many questions about the process, and were not completely happy about the first inspection, we decided to look at different exterminators and found one with great reviews (Scott at Bed Bug Inspections of NY).
Bed Bug Inspections of NY was amazingly patient and attentive over the phone. Scott agreed to do our extermination but suggested a free in person visit before-​hand, just to see how we were getting on with the prep. When he arrived, he pretty quickly determined we had none of the signs of bed bugs and explained why, due to bed bug behavior and lifespan, etc, it was highly unlikely we had them. if we did, he said there would have to be so few that an exterminator would be completely unnecessary. He looked at my leg and said that MANY DIFFERENT INSECTS MAKE THE SAME BITE MARKS. He told us some things we could do ourselves (spraying dark corners and crevices with alcohol) that would eliminate any risk if we were very worried. I almost wish we had got to meet his cute dogs who would have sniffed bed bugs, but he kindly did not want to waste our money on any unnecessary services. He is a real professional and could tell himself. There are many scam artists looking to make money off of the hysteria and social stigma the bed bug epidemic has caused in new york. Unfortunately we learned that Metro Pest employs some of these.

I was subjected to Metro Pest Control via my landlord. Metro may prove capable of eliminating common pests, but from my experience bedbugs is beyond them. They recently applied their standard treatment for minor bugs and that was mostly ineffective too. Who knows what’s in those canisters?
Initially, the receptionist’s King’s English accent enticed me into believing I’m working with a professional company. However, on follow-​up calls that initial greeting feels more like rejoining a Monty Python skit. Each time she passed me to someone who would contradict much of what I had heard before.
See, all communication with this company is over the phone, which allows them certain liberties. For instance, I was waiting 7am-​noon for the treatment. When I called at 11:30am, they told me my appointment is (and always was) scheduled for 3−7pm — which I NEVER would have taken given that you need to stay out of your apartment 4 – 6 hours after — yet I have no proof of the earlier conversation. I had asked during the scheduling call for them to send me an email with the schedule. The contact agreed, then I never received an email.
The only thing they provide in writing is a flyer on how to prepare your home. I’m guessing it was composed in Spanish (on one side) then translated to English for the other side. The flyer’s English side repeats itself over and over in some ways, yet does not supply other necessary detail at all. I can’t see how this is a viable service to anyone speaking English.
I’m going to research this further, but it appears only one employee is certified to deal with bedbugs. George clearly would like you to call him Papi — but sorry — smug, pompous jerk is what comes to my mind. When you’re infested with begbugs, you’re looking for a teammate in combat, not Dr. Nick from the Simpsons.
I do not intend to further engage this group. I have to find and hire a professional bedbug company, perhaps at my own expense. I just need to get this challenging task done once and for all.

Had a situation with some unwanted pest. They came, did what they had to do. Also told me I was entitled to a follow up appointment. Rep on the phone was very nice. It was $ 300 but they sprayed a very large space. Maybe over 2000 sq ft.
Coming back 1 week later to spray again and for a check up. Would def use again, however hope I don’t have too.
ask for glen. He was very helpful and gave valid information.

Worst ever, never came to inspect the apartment first but straight do the spraying and said the bed bug problem is not bad because they dont see anything. Ofcourse if we prepared vacuumed everything, etc as advised, and you never inspected prior spraying. Also they claimed to drill small holes in the wall to put some pest control in it but i was standing there for entire process and nothing like that happened, no one even had a drill. Didnt spray closets, chairs, only table after i asked for it othervise they wouldnt. My floor has exposed wood so i wouldnt be suprised if they would hide in there under the bed .Not recomended .Also they come before time claiming they call but it never happened, I dont know who they called?
another review I found about lying… I had horrible service in dealing with a bedbug situation. My building contracts with Metropest, so I had no choice in providers, but if you are paying out of pocket, AVOID, and if you do have their service, watch them like a hawk. Besides their sloppy, careless, incomplete work, their customer service is horrible including lies about what they will do, hangups, unreturned phone calls to the manager, and a basic refusal to stand behind their work. They don’t inspect your apartment, they don’t do a good job, they don’t do anything you cannot do yourself but better.
Possibly the most outrageous thing they did was this. When we found bedbugs, we got zippered mattress covers for our spring and mattress, which locks them inside. When Metropest came, the suggested taking the covers off and treating the bed and spring, which I thought was a good idea, and had gotten new covers for the occasion. Well they took the old cover, which very likely had eggs or newly hatched bugs in it (it had been on for 3 weeks), and just dumped it in the hall, and said nothing about it. Since they didn’t treat the hall closet (they were supposed to, but didn’t), and weren’t treating another room near where they dumped the cover (my choice, as I didn’t have time to clear it as per their instructions), they may have spread my infestation by their carelessness.

These guys responded very quickly and gave my apartment a thorough inspection. They were fantastically friendly, knowledgeable, and made me feel 100 times more secure! I didn’t feel rushed and they were very patient with my zillion questions and comments. I highly recommend them!

I have a nine months old baby that was constantly getting bites and I could not find any bugs in her room. I would find the bites after she woke up in the morning and so I was determined that they were bed bugs. That’s when my nightmare began. I spent numerous hours researching bedbugs and what to do about them. I called a few companies and someone came with a dog and said baby’s room was positive for bedbugs. I went crazy after that. I was panicing so much and after speaking to another company purchased 100 bottles of alcohol and sprayed my entire house almost everyday for two weeks in hope of getting rid of bed bugs. BUT my baby was still getting bitten. Eventhough I could not afford it, I decided to hire an exterminator to come and do spray which is very costly. Forget about having to bag everything. It was a NIGHTMARE. The day before I was going to empty the whole house for the exterminator to come I decided to call one more company to make sure becaue I had never seen any of the signs of bed bugs or the actual bedbugs themselves. I had basically trusted a dog and few other inspectors. I was really lucky that I called METRO. They right away sent GREGORY to my house for a FREE inspection and he right away told me that there is absoloutly no sign of bed bugs and that there were some little spiders under crib which he thought were the ones bitting my baby. He said I definetly do not have bed bugs and that I should just vacuum under the crib everyday. That is exactly what I did and it has been over two weeks and my baby has not have any bites since the day Gregory came to our house. I am so grateful to him for being so honest and when other companies were looking to charge me a few thousand dollars, Gregory assured us we don’t have a problem. I highly recommend this company. They are very honest and are not trying to take your money. Honset caring people. Thank you Gregory, and thank you Metro for puting my mind at ease and for saving me a few thousand very hard earned money.

My landlord fixed for Meto Pest (which treats my building for cockroaches) to come out and inspect my apartment for bed bugs after I had suspicion. At the time of Meto Pest’s arrival, I had a very mild infestation. Upon arrival, Meto Pest didn’t find anything, but did pick something off the mattress that was identified as a casing. Subsequently, I did my research and found out that this company is worthless and useless. Contemplating my options with the little time I had, I was called upon by Meto Pest and convinced to schedule a visit. The due diligence checked out on the phone. My landlord was flipping the bill also, so I thought why not give them a shot. Wrong decision! Meto Pest sent George and his accomplice. If you ever use this company, only one of their technicians (George, the overweight lazy Hispanic fellow in his 40s) is licensed to treat the apartment. Coincidentally, Meto Pest only has one licensed technician. It’s George. George didn’t do much during the first visit except maybe sprinkle something out of his B&G sprayer for a minute or two. His accomplice did most of the work, which I must add, was very inefficient. Let’s just say anyone could have done a better job. They drilled holes to dust the walls and sprayed Transport Mikron all over the apartment. Again, anyone could have done a better job. When I originally spoke on the phone with Meto Pest, they promised me that many more chemicals would be used, but George assured me that Transport Mikron «was the best». The bites stopped for a week thereafter, but came back with a vengeance a week and a half later. Before scheduling a follow-​up treatment, I complained and requested that they not send George. Long and behold, when time for my send visit came — who did I see standing at my door??? GEORGE! During the follow-​up again, minimal spraying was done and the critters came back three days later this time. Subsequently, I figured it was time for me to open up my own wallet or the problem would never go away with Metro Pest at the helm. I am convinced all positive reviews on here are Metro Pest attempting to boost their rating. Don’t be foolish and naïve. DO YOURSELF A FAVOR AND DON’T USE THEM. EVEN IF YOU ARE A LANDLORD OR YOUR LANDLORD FIXED YOU UP.

5 stars for everyone from the receptionist (with the best accent ever!), Joanne, and to all the guys that came. Problem: GONE!