Horrible customer service! Had I known I would have gone to Saks or Niemans to shop. As I was browsing and trying to pick out my item, the store owner just hovered over me as if I was some criminal. She seemed frustrated because I was taking my time. She also had the audacity to ask me why I was examining the item. As I customer Ive never felt so insulted! Definitely won’t be going back!
Mel M.
Place rating: 5 Glendale, CA
I will be a lifelong costumer of le papillon after receiving excellent customer service from Naz and her employee. I collect Mackenzie Childs and i will always purchase all of my items from Naz because she has the best selection and her store is beautiful and very welcoming. Thank you Naz your generosity made my day and I love my purchased item. Can’t wait to come back for more :)
Jasmine A.
Place rating: 1 Studio City, CA
Unprofessional. Rude. Overpriced. Tactless. Bloomy’s is having a sale people! This establishment needs to be closed!
Serena M.
Place rating: 1 Los Angeles, CA
Talk about the worst customer service. The owner Naz is nuts and half of her stock is fake l! I typically like to spend my money at an Armenian owned store but this place is a joke. I would rather spend my hard earned money at a department store than give it to this witch.
Katrine D.
Place rating: 1 San Fernando, CA
I would never step a foot in the repulsive business! Customer service and integrity is what I look for as a consumer and I would rather throw my money away than spend it here. Naz, the owner, is a hideous lady. Many places carry the same items at a lower price and have manners and class. They should take feedback from their reviews and enhance themselves, but then again is just common sense you can’t teach! I would never support such horrible people! You lost a lot of clients and will continue to.
Nancy P.
Place rating: 1 Burbank, Los Angeles, CA
Today was my first time walking into this store & it will be my last. This Naz lady who is not a big deal at all has the biggest attitude on her face with no customer service experience at all. Smile more lady & show more compassion towards your customers.
Jaklin G.
Place rating: 5 Glendale, CA
My sister in law recommended this store. Located in the heart of Glendale, with 90 minutes free parking across the street on Maryland. I registered here for an upcoming occasion. ARAX was my consultant and was very knowledgable and patient with me! We sat down and went through the Mc Kenzie Child’s catalog and even browsed the store for certain items. Thank you for providing me and all of my guests with exceptional customer service. Will definitely be back to make purchases soon :)
Tamara K.
Place rating: 4 Glendale, CA
I love this store! I have purchased many many items for my home and also gifts from here for others. They have an endless variety of home decorations, kitchenware, etc. The store itself is a good size but of course filled to capacity with Michael Aram, MacKenzie-Childs, Versace, and other brands. They even provide you with a catalog and allow you to pre-order items if they don’t have it in stock there. If you purchase a gift, they will be more than happy to wrap it for you. The only reason I didn’t give them 5 stars is because sometimes when they are super busy, they can forget who they have helped and who they haven’t helped, thus making wait time a little longer. However, that never stops me from shopping here. I love this store!
Mary A.
Place rating: 5 Burbank, CA
Love this place, the owner is great and has a wonderful sense of style when it comes to designing and she really helps you find what your looking for in your price range. I’ve been coming here for over 3 years never had a bad experience, they carry so many options in one store it’s like heaven. Thank you Naz and staff you guys are great !
Elizabeth M.
Place rating: 5 Burbank, CA
I absolutely love going into this store! They have an amazing selection of Michael Aram and MacKenzie-Childs. They show great customer service and help you find exactly what it is that you are looking for. Naz and Arman have great taste and are very sweet. They also gift wrap and WOW you with their design. Highly recommended!
Anna G.
Place rating: 5 Glendale, CA
Beautiful store. Everything is very stylish and luxury. I love this store and specially i love Arman’s job. He is very professional and organized. Thank you Arman.
They have the best products and the best customer service. Their shop is always unique in the way it’s decorated giving every customer a great shopping experience. Love Naz and her team!
Alexander P.
Place rating: 5 Hollywood, Los Angeles, CA
Amazing people! Helped me pick and wrap the best gift ever! Very courteous and nice!
Vicken S.
Place rating: 5 Santa Monica, CA
Came across Le Papillion by Naz as I was looking for a birthday gift for an 80th birthday party of a family member. I was greeted by Naz the store owner who was very helpful. The store is decorated very beautifully with a great selection. Naz asked me some questions about the family member for whom I was shopping for and was very helpful in selecting a lovely gift. All in all, great selection, great service, I was in and out of there in 20 minutes and got a great gift. Highly recommended, ask for Naz when walk in and she’ll take great care of you.
Edgar M.
Place rating: 5 Glendale, CA
Gotta be honest! not to many gift shops can do their job with passion. Besides that, they are kind of unique in their own way. Creativity is key for them. I have ordered my Valentine’s gift from Arman(designer) the result was seen on my sweethearts face :). She was happy, I’m happier. Thank you Arman.
Anna G.
Place rating: 1 Glendale, CA
I went to this place for the first time to buy a gift for a friend. I had the most horrible experience. As I walked in I was greeted by a lady who helped me pick two items around $ 200. At the same time the owner was sitting at a table and wrapping gifts for another customer. I mentioned that these were gifts and knowing they gift wrap everything I assumed mine would be too. As the employee grabs two boxes to wrap my purchases the owner at the table starts yelling«we pay so much money for these boxes I can’t just give you a box for a $ 80 purchase» I felt like I had stolen something from her. Ur marking up the merchandise like crazy is it really necessary to make a big deal about boxes. As she’s saying this she’s using the same boxes for her customer who’s taking the merchandise home. I wish I had more time before my event so I could just walk out.
Seda K.
Place rating: 5 Los Angeles, CA
The first time I walked in this store I was amazed at everything I saw. I didn’t know where to start. Naz and Arman helped me out with everything I needed for my house. If your look for great home décor and canisters then don’t look any further!!!
GG M.
Place rating: 5 Los Angeles, CA
Good location and very nice holiday themed furnishings. surprised to see the hostile reviews. Probably involves grumpies that expect you to wait on them hand and foot. For me I don’t have that issue. Naz and her sister are friendly but no pressure. I love how I can look without being constantly pushed to buy. They also have a very nice fashion jewelry line. Some of the most unique and well made Xmas decorative items I’ve ever seen. Good location too ate across at Americana afterwards. If u wanna wow your guests or spruce up the house highly recommend.
Seta A.
Place rating: 4 Glendale, CA
Have been to this store off and on in the past years. My experience has been always pleasant and positive. They don’t push you to buy but encourage you to see items and they do explain the origin of their high end merchandise. The place is always well decorated and a feast to the eyes. I love their Michael Aram collection. And I liked that they wrap the gifts super chic too!