IT Support Guys

The owner got back to me and explained that the pricing quote made was in error. As he contacted me twice, I have reevaluated and decided chances are an errant employee made a mistake before.

IT Support Guys are fantastic! Stephen S. is the best. — knowledgeable, friendly and confident. I was having issues with my laptop and he took care of it and got me up and running within a few hours! IT Support Guys will have all my business and definitely recommend and refer everyone I know to them!

Luy and his staff are great! They take the time to listen and really understand your IT issue, are honest and upfront about options and cost of repair, and communicate their progress every step of the way. They are easy to reach and easy to talk to (and really friendly!). Our company has been utilizing their services for three years now and we’re satisfied customers.
If you’re looking for a one-​stop IT shop, IT Support Guys is it!

IT support guys is an excellent organization. they provide timely, effective, and honest IT support. being extremely busy and needing help on the fly has never been easier. I have been working with them for over a year now and continue to be impressed. If its an employees computer that is having issues to building a new domain controller, these guys are the best. Friendly, competent, honest, and have very competitive pricing. Luy & Stephen really are the best!!!
— zach taylor, accounting manager /​project manager — medium size LA business

Louie of IT Support Guys is the most honest PC repairer I’ve dealt with.
My computer was badly damaged and needed some new parts to get it running again. I took my laptop to Louie, and he explained to me exactly what needed to be done.
In an attempt to cut costs, I called IBM directly to purchase those parts. Turns out, Louie didn’t jack up the price at all for them. The parts price sold to me directly from IBM was exactly the same as purchasing from Louie.
He’s honest, knowledgeable, dependable and even charges less than any other support locations I’ve dealt with.
I will be be taking all my personal and business computer issues to Louie from now on.

I have used his services twice and both times i got the results i wanted. He has fix my laptop that just wasn’t starting anymore for ¹⁄₃ of the price of staples or office depot and without wiping out my hard drive! He has also fix the girlfriends virus infested desktop that wasn’t starting anymore.
One thing i do not like is dropping off my laptop at his drop off point. Parking sucks, and he is not there to talk to face to face about the problem. On the up side, when i got my laptop back i meet him at an near by location and had a face to face with him.
Is there room for improvement when it comes to the dropping off point and how all that works? yes
Would i use him again or recommend him? Yes and yes.

Everyone knows how hard it is to find a good mechanic or a good dentist. and now you can add on a good computer tech. When it comes to something you have absolutely no knowledge about, it’s hard to find someone you can trust. And that’s where Luy enters.
Luy, in short, is awesome. From my initial request for a quote to the moment the laptop was back in my hands, Luy was patient, helpful and honest. He responded to all my emails and phone messages right away, even my semi-​neurotic email confirming he has my laptop. Luy walked me through everything he was doing to my computer, even giving me advice on how to better avoid viruses in the future.
Even before I got my laptop back, I just KNEW it was going to come back fixed and as good as new. When he turned it on and I saw how fast it was running, I couldn’t believe it. Seriously, my laptop is running 5x faster now. It was so bogged down with viruses, spyware, countless programs… I mean, I had everything you could possibly have on there. Luy cleaned it all up, installed a new antivirus and basically brought my computer back to life. As he told me later, he «treated my laptop like it was his baby.»
I could go on about how satisfied I was with Luy’s services, but I’ll just leave it at this — I was SO happy with his work that I felt compelled to tip him 50% of the quote. There was no doubt in my mind that any other place would have charged me a helluva lot more. But the fact that he was so upfront with everything and honored the quote, I just HAD to pay him more. I hope I don’t need a tech again, but if I do, I know exactly who to call.

I had a broken hard drive that I wanted to get information off of so I took it there. They couldn’t get the information without charging hundreds of dollars, so I said that’s fine and that he could just recycle the drive — which is a nice program they do there.
The problem was the communication. I had to call over there several times over the course of two weeks just to get a status update on it. Then I called THEM about getting the bill for the $ 45 diagnostic test which I was to pay through Paypal. They said they would send it to my email later that day. Three weeks later (the week before Christmas) I get the bill.
That is pretty weak, guys.

Luy, I believe he is the owner, was really helpful, and more importantly, PATIENT with me when I called on behalf of my boss, looking for an IT guy. The rates are standard, but most of all, what mattered to me, was the fantastic customer service I got with this business.

WHEN IT COMES TO SURFING THE WEB… ID DROWN!!!
YA ill admit, computers and I …are no fair competition!!!
Long story short, these guys were so amazing they helped me over the phone. Can you imagine that, patience to explain how to fix your computer over the phone! Skills pure skill.
Well i had somehow, during work with both bosses breathing down my back, managed to download the most recent horrible version of the TROJAN VIRUS.
* Ya and as if I even knew what that was.
Ive never had relations with my computer so why would i need protection?*
So no use of the computer at all… my bosses were not happy!
I dabbled on our handy website Unilocal… on my coworkers computer and found these guys here…
He kindly introduced himself… i explained myself and the embarrassing situation. and PRESTO… no problem lets do this together.
A. he knows what hes doing to explain to a new-​bee over the phone
b. kind and efficient work ethics
c. just DO it … you won’t be sorry
D. you don’t have some random weirdo looking at your files without you right there!!!
Voila 10 minutes later and (lots of explaining of this and that and that and this *insert your on computer jargon here)
My comp was brand SPANKING New!!!
thank you i will use you again for all the family computers… off to work i go!!!

One word doesn’t sum up Luy and the service he provides…
Efficient, helpful, knowledgeable, willing. He went out of his way to pick up and deliver my machine. He was constantly in touch with me, emailing or phoning updates as he worked through the problem it was having. He clearly knows his stuff, and was able to identify and solve my issue in short order, where others had failed.
His fees were reasonable, especially given the service. This guy is a gem. I highly recommend if you have any IT needs.

I’ve had the pleasure of working with Luy T. for about 2 years now. Super effciant and reasonably priced.
Typically, I call him for a specific problem and he is always able to help me optimize my computer, so it it better, faster, stronger!
He makes house calls too, can’t beat that!

My hard drive crashed, so I went from a dead computer to a fully functioning one within a week. I also got a lot of support after the new drive was installed with regard to retrieving files from my old drive. The total cost was about $ 100 more than I was quoted, but I think it was worth it.

So… some a-​holes hack my poor little mail server and use it to relay spam all over the friggin’ planet. My domain gets blacklisted, and I can’t even send legitimate email to my own clients. Suffice it to say, I’m pissed (not to mention embarrassed and feeling violated). Now what?
I call in IT Support Guys, and they take care of it — quickly, efficiently, and without making me sell a kidney to pay for it. Pretty soon, I’m back up and running. My red-​headed step-​child of a server gets the love it can’t get from me, and everything is hunky dory. As a bonus, my laptop is tuned up and purring like a kitten.
I’m actually pretty tech-​savvy, but running a business leaves little time to keep up on everything… and I can’t afford to hire a full-​time computer geek. With these guys on call, I don’t need one.