Hollister

Visited 11÷25÷15
My kids love shopping here. I’m not that much of a fan due to the price, but they do have a fairly good discount room located in the last room.
They need more dressing rooms though. There’s only four.
They also need more places to sit. They took some of them out. They even removed the two seats they use to have at the entrance.
As a mom waiting for her kids to decide what they want me too pay for, I would like to sit and wait!
Also, the clothes were in such disarray due to the sale. Very ugly looking.

This place is OK. I buy a lot of their jeans and T-​shirts whenever they have a huge sale. I like the quality of their clothes and it doesn’t smell as strong as it does in Abercrombie. It is super dark in the store and the music is blasting so loud but that’s how it is in all of the branches. They always have great deals so make sure you sign up on their email list to stay updated. There are always new workers especially young ones so bear with them because they might not work as fast and the line eventually gets longer and longer. I suggest going during the weekday when it’s not so busy.

The atmosphere has changed for the better. The lighting is brighter, allowing customers to appreciate the patterns and textures on their clothes. Your olfactory senses aren’t overwhelmed by an excessive amount of their perfume or cologne. Instead the store still has their signature scent, but at a pleasurable amount. Even the employees were helpful and approachable. They came around every once in awhile to offer help, whether in search of a particular item or just for some feedback.
There was a sale in the back, which had countless articles of clothing that were both more affordable and fashionable. They differed in purpose and seasonal use, so there was more to choose from. Even my sister and I who have a hard time finding clothes that look good on our small frames found good pieces in the back.

Worst service ever! Slammed the fitting room door right in my face! Never should come here, manager did nothing.

Terrible service. Why have lines if friends get to cut in head anyways? Just needed to return something and it turned into an hour ordeal, and there was only one person ahead of line in front of me until friends cut in. «This’ll just take a sec,» is an understatement.

2 weeks ago i woke up super early to head to Hollister for a pink and white crop top and pleated skirt me and my boyfriend saw through the window literally 2 nights before. I made a mental note to buy it on my day off.
So Wednesday morning im literally at the mall at 9:50ish heading down to Hollister. I see my gorgeous ensemble modeling and taunting me on the display in the window.
No one was in the store but me and mother and young girl. The manager on duty that day was a tall slender African-​American male. He was friendly enough. I asked him about the outfit in the window and he showed me where it was hanging in the store.
I tried on the outfit but realized i needed a size smaller in the skirt due to eating better ! Yay. anyways
So i asked the man to see the skirt in a small. I also stated to him that this outfit was perfect. That i needed this to WEAR today since it was in the 90’s that day and that i saw it in the window with my bf and that i don’t even shop at Hollister ever but i had to have this set.
The manager kept apologizing to me saying something about his associate called out and that he was the only one on the floor. Whatever. Just get me my size. Thanks.
So im in the fitting room realizing i need smaller sizes but no one ever comes back to my room to help me so i have to get alllll the way redressed… then i have to go hunt this manager guy down… smh this store is set up weird. I felt like i was in all these different rooms but no associates in any of them. but there were at least 5 rooms i walked through before i found human life in the store. Creepy and frustrating at the same damn time! Lol
So after im dressed i tell the manager how much i love the set but i need a smaller skirt. He tells me there are no more smalls and to try on the black and white outfit instead. Ummm y would i buy a pink and white top with a ugly zebra skirt. I wanted to wear it that day.
I didn’t go to hollister to look like a zebra. I went to hollister to look pretty.
So i tell him that the black and white set isnt really the one for me and i asked him to check the size on the display in the window. He starts chuckling and says «oh sorry Hollister doesnt take items off the mannequin.» Uh… why the fuck not?! Bebe does, cache does, guess does… even everything but water does and they sell bathing suits!
The thing that bothered me was that he wouldn’t even go look. I had cash in hand ready to buy. So i asked him and said hey i used to work retail do u think i will have u take it off the display and not purchase? I have the money now i want to buy no matter what. He again refused to help and said i should go to Hollister website to order my size to wait 5 to 7 days… for an outfit i wanted to wear to look special THAT day.
He literally let a $ 65 sale walk out the door and imagine how much else sales were down… i was the first guest of the day.
I want to also add that I asked the manager if there were any other hollister stores in the area and he flat out said no. I read another Unilocalers review claiming theres a hollister store in topanga canyon… wtf.
HOLLISTER dont let $ 65 dollar sales walk out your store.

Some of the Store associates are over smart & trained to show attitude. Returns are over questioned. Selections are kinda same. Deals are not that good anymore. This location defiantly need some management’s help

This review is actually directed towards one staff member in particular — a short haired brunette, to be specific.
This is the first time I’ve ever had to deal with such horrible customer service here. Im standing in the fitting room line holding a handful of items… expecting someone to come in and assist me at any minute. 4 – 5 minutes go by and another lady is seen waiting in line behind me. still no assistance. Meanwhile, both me and my boyfriend can’t help but notice a specific employee who has walked pass the fitting room area a couple times already, yet still chooses NOT to acknowledge our presence. UM HELLOOO we are not standing there for nothing! My boyfriend loses his patience and walks over to her for assistance. She finally comes over and opens a fitting room door. She asks me how many items I am holding and as I am counting she goes, «never mind, I’ll count» and sends me into the room. Rude much? By this time, I’m already over it and just decide I want to leave. As we are on our way out, we pass by the same brunette wearing the most unhappiest look on her face. At least FAKE a smile. You are in customer service. If you do not like where you work, then quit. We don’t need your negative attitude and unwilling service. Please get your sh*t together & be kind to your customers. After all, without them you would be unemployed.

I never post negative reviews, ever. I just want to shop easy! This is just a review to help make the store more successful, if that’s ok. :)
First, I LOVE Hollister jeans and shorts. This company is the only one that makes jeans to fit my slender, talllllll build. I wear nothing but their jeans and shorts. No exaggeration. I normally shop at the Century city location but when I went the other day it was no longer in the mall which totally bummed me out.
So I went to the Glendale location last night. I was soooooooooo disappointed when I got there. Their jeans we SO unorganized. Literally 2 full shelves of madness and 1 table that was a total wreck. Granted, I’m not the type at all the sift through piles of clothes to look for my size, style preference, sales, etc so I was really frustrated. I took one look at it all and left.
Point is, it’s really hard for me to fathom that the managers would make it so difficult and time consuming for their customers to find clothes to buy. There were plenty of employees «working» so why weren’t they actually working. Put correct sizes and lengths and styles in order on the shelves so we can walk up, see labels clearly and grab what we need. Sounds simple enough to me. Idk, maybe not. Just a suggestion. Hopefully Hollister gets it together soon bc I need to refresh my entire Spring/​Summer collection. I’d love to spend my money with them! Shopping should be convenient and quick so you can «make the sale.»
Please organize so I can come back and spend my money and be cuteeee! :D

Waaaay too dark and hot inside there. Went to go by my younger sister a birthday gift and tried to ask for help but ended up being ignored. The girls that work there look like 16 year olds, they were very unprofessional and even ignored us at the register. I refuse to go there ever again.

Went in two weeks ago to get my jeans exchanged for a small size because I bought it without trying it on… I do not find anything wrong in that, however, as the sale associate was trying to help me exchange it on the register, he said I need a manager to do the exchange. Long behold a manager (tall skinny) was very rude about it or looked like he was having a very bad day. I have one thing to say CUSTOMER SERVICE IS EXTREMELY IMPORTANT.
The only reason why I come back to this store is because they have the newest trends and there stuff are more reasonably prices as opposed to abercrombie.

The reps are polite and helpful. However, I am writing to point out that management should improve their customer service to open more registers. The wait time is at least ten minutes and I stood in line twice. The first time I was the next in line and the second I was the fifth. Both started with one register open.

The sales associates Are so rude!!! I asked for a dressing room and they kept ignoring me!

Cluttered, really dark, and hardly had anything in stock for their promotions; hence, I’ve definitely experienced better.

What’s up with dark dressing rooms? Can’t see what I’m buying.

Back in the pre-​Hollister days, circa early 2000’s, I was in college living off of my parent’s allowance and my $ 5.75/hr minimum-​waged part-​time job. In spite of these facts, I loved Abercrombie and Fitch (A&F) and bought it like I’m freakin’ rich simply because of the quality of the cotton of their shirts… they last. However, they are quite expensive.
Then I found out about Hollister (HCO), in what seemed like a blessing from the A&F gods bestowed upon financially-​challenged students like me. The quality is still there, only cheaper. I lived in Glendale back then and I would drive to Westfield Topanga in Canoga Park, about 30 miles from Glendale, for the nearest HCO shop. It was really cool back then because I was the first amongst my friends and the few around Glendale who would wear HCO. It was an A&F world in Glendale to the point that if you go to your favorite hangout spot wearing an A&F shirt, chances are you would be wearing the same shirt as some other dude there. Now mind you the phrase «Epic Fail» hasn’t yet been created at that time but if it were, this would be one example. So wearing HCO made me different and it separated me…
I prayed hard to the fashion gods and hoped that HCO would not ever open in Glendale Galleria to keep it hard for locals to get it. I promised myself that if a shop opened at the Galleria, I would stop buying it and would find something new. It’s safe to assume that my prayers weren’t answered. It’s also safe to assume that I broke my promise. The next thing you know, HCO just didn’t open a shop in Glendale, it has shops pretty much in every freaking mall in the southland.
But because of its quality and price, I stuck with buying here through the years. I still dub it «cheap Abercrombie.» I now have a much decent job paying a little bit more than $ 5.75/hour but I would still prefer HCO over A&F.
The only thing I absolutely hate about HCO and A&F is that they don’t carry my pants size. I’m 5’7.5″ with a 32″ waistline so I like my jeans in 33×30 because 32×30 is just a little tight. BUT for some reason, their sizes go from 32×30, 32×32, then 33×32. It didn’t go to 33×30. WTF was that all about? 32 length is too long for me that I would have to fold the ends of my jeans to fit in it… Unfortunately, that style had gone out of the door for guys about 10 years ago… I hope the A&F and HCO gods are reading this post and start making 33×30 size pants. Either that or I’d have to lose one inch of my waistline just so I can start wearing their jeans. I prefer the former.
Anyway, it’s been fun going to this shop and HCO shops everywhere and I look forward to more visits.
Quicktip: Check their website often at
. Sometimes they offer free shipping if you meet a certain amount of purchase but the upside is you get to choose some items that are not sold in-​stores.
My $ 0.02.
PS: If you know what a Hollister Club Cali card is and owned one, props to you! ;)

As always, right across from a&f, seems pretty consistent no matter the mall… I like going to a&f first then hollister for the remaining things I may *need*… Great thing about these stores is the styles never change aka *CLASSICS GUYS* friendly people here~

There’s about a million + a half Hollister store out there, and I have only been to this location 1 – 2 times. To my surprise with my visit recently, the staff is incredibly friendly, helpful + didn’t mind me buggin her for my size (she checked on the floor, then went to the back and grabbed everything she could fine in my size, how awesome is that!) Though I didnt’ know her name, I just want to say thank you for that experience.
Lately they are having a 40% sale for the holidays, so I managed to pick out a few items. Unfortunately the guest in front of me was having issue with her giftcards and was taking a life time to get the situation fixed, I had to abondon the items since they were closing and me being impatient. Really though I would have wish she let me go first to just pay. It would have only taken me 1 minute. It’s okay. Staff is nice, professional + friendly. I hope they will continue with this type of attitude through my visits. :)

So, I have never been to a Hollister one day in my life, until this week. I saw a dress on the Hollister website, that I really wanted to try on and hopefully find in the store.
When I got in there it was kind of dark and the music was loud, but I was surprised to find a lot of really cute clothes at reasonable prices. I had never gone in before because I just assumed it wasn’t my style and it reminded me of Abercrombie and Fitch, which I am not a huge fan of, but I was pleasantly surprised.
Everyone who worked here was so friendly, and was willing to help me in any way. I had told them this was my first time in the store and they showed me around and gave me really great options to try on. I finally found the dress I was looking for online, and it was even 50% off which was awesome.
Hollister, you definitely have a new fan, and I could see myself coming back for more clothes! Super cute!