Glendale Endoscopy Center

Nice facility and great staff. Everyone super nice. Would highly recommend even though they ran quite a bit behind. You just don’t get customer service like that very often. I will say bring a sweater

The staff (front desk, doctor and nurses) were professional and comforting. And they honored a portion of my insurance that they didn’t have to. All in all, they made an unpleasant situation a pleasant experience. And parking is super easy!

The staff here is very caring. My elderly father wasn’t a patient at the center, but he fell in the parking lot. The staff bandaged his wounds and assessed his condition. They took great care of him.

I had shoulder surgery today and from the moment we arrived everyone was kind, caring and attentive. From the receptionist to the nurses in pre and post op, Dr. Stetson and his staff were amazing. Wonderful place that made a tough situation easier and stress free. Thank you to all at Glendale Endoscopy & Surgery Center!

When Dr. Bublik advised me that I would need surgery to close the whole on my Basal Cell Carcinoma wound I, quite characteristically, panicked. You see, doctors terrify me, and anything that looks like a hospital scares the bejeesus out of me. Not to worry, the doctor promised, you’ll be fine. So, at 5 in the morning, I arrived — not sure that fine was exactly what I would be. And, to be honest, for the next several hours, I wasn’t fine. I was as nervous as a long-​tail cat in a room full of rockers — despite how warm and wonderful and comforting the incredible staff was. I shivered, I shook, I cried, I whimpered… I did everything a whiny little baby does. Unfazed, the nursing staff, the anesthesiology staff, Dr. Bublik — everyone involved continued to calm me, continued to comfort me, continued to promise that it would all be alright… and, sure enough, everything was alright. Once they knocked me out, it seemed to take just moments before I was waking-​up to the smiles of staff and the realization that it was all over and, blissfully, everything really was alright.
Now, I could get into the whole professionalism aspect of the facility (which it is… professional, I mean;) I could share how nice the waiting room is, or how clean the surgery center and the equipment is kept or how convenient it is or how reasonably priced it is, compared to a hospital facility… I could share all of that — but that’s not what made the difference for me. What made the difference for me is that this whiny baby was coddled and cared for and, because of that, actually managed to get through a procedure that I was dreading and a process that I hope never to have to experience again. Because as wonderful as the Center is, I’d be just as happy never to see those beautiful, smiling faces again…
Thanks to EVERYONE at Glendale Endoscopy Center for caring more than you needed to!

The bookkeeping here is suspect. I prepaid my out of pocket the day of my procedure. I worked this out with Glendale Endoscopy before my colonoscopy so that I wouldn’t be surprised later. Glendale Endoscopy did not apply my payment to my operation. They seemed to have pocketed the money.
It took them a year to submit my procedure costs to my insurance. See the attached bill. It shows the procedure date of April 14, 2011, and the insurance submission date of March 29, 2012. They then billed me $ 247 for out of pocket costs. I responded saying I paid $ 300 for the out-​of-​pocket costs on the day of the procedure. And that they owed me $ 53. Their response was to say that the $ 300 was the «Doctor’s fee». I had no invoice for an additional Doctor’s fee. There was nothing on this billing to show this fee. There was never any mention of an additional Doctor’s fee when working out my out of pocket costs. So I responded again with that information, and that I wasn’t going to pay the $ 247. That I already paid $ 300. Glendale Endoscopy/​Digestive Health Consultants kept billing for the $ 247. They would not admit their bookkeeping error.
Glendale Endoscopy then sent the $ 247 to Tec-​co Sysems, Inc. a collection agency at 18 034 Ventura Blvd. #210 in Encino, CA. The Tec-​co collections agent said that if I paid by a certain date the issue would not go onto my credit report. Because I have excellent credit I decided to just pay by that date so that my credit wouldn’t suffer. Well, in doing my taxes, and checking my credit report, I saw this issue on my credit report. It’s my only mark. And it’s not my fault. I am currently disputing this with the credit reporting agency. I decided to air the issue here too.
So instead of improving my health, Glendale Endoscopy has done nothing but made it worse through all the stress they’ve caused. Who get’s away with billing a year later? And then double billing? And then being predatory about their billing mistakes?
Digestive Health Consultants (DHC) is Glendale Endoscopy. The billing is from DHC. My doctor was Dr. David Schulman. (OK, he did a good job, that’s not the issue here.) He is part of Digestive Health Consultants too.
Never again.
Come to think about it, maybe I need to see a lawyer about this issue.

I had an endoscopy performed here. The staff was great, very attentive and funny! I am very needle phobic so when my prep nurse didn’t get the IV in the first time she remained calm and calmed me down. Then she used a baby catheter with no problem.
They gave me a nice warm blanket and did not treat me like a number.
The facility itself is very clean, organized and runs smoothly. I didn’t have to wait a long time to get started which makes a difference especially when you are nervous and want to get it done.
I liked how they also call you and advise you on the costs before hand so it’s clear. Even though the center is out of my network, they honored it as in-​network because the Dr. I had was in my network.
I loved this place and would have future procedures done here again. Thank you to my prep nurse (Marina?) she was the best!

Amazing staff! Right from the first pre-​op calls to my recovery, I was warmly cared for. I had a tonsillectomy and Septoplasty preformed by Dr. Bublik on October 7^th. He is a great doctor and has a great staff at his own office. The front desk was kind, explained everything clearly to me. The prep nurse, the anesthesiologist, the surgery nurse & orderly were hysterical and calming. You can tell these people enjoy working together and what they do for a living. My surgery went well and I woke up to an amazing nurse, Leslie. She too had a great sense of humor and was incredibly «motherly» but not overwhelming while caring for me. She watched my pain levels, gave me ice and explained recovery to me. She was stoked to see my Sons of Anarchy shirt and we had a whole convo about the show. She even joked that my husband looks like Opie with his beard! She asked to see pics of my kids and then proceeded to pack them both silver hats (used on patients during surgery) so they could have something fun. She joked about taking me out the celebrity exit with my sunglasses & nose bandage for the full Los Angeles surgery experience!
Besides having my babies, this was the best medical experience I’ve ever had.

Based on my experience at the center on 8÷14÷2013, I completely agree with the reviews of Erin C. and Kris A.

Took my dad here for endoscopy. the staff is very polite, nice and knowledgeable. They explained the whole procedure to us. Answered all our questions.

I have used the services here 2 x in the last few years and both times have had the best possible in care. The Center is organized, clean, and runs on time. The Staff is kind, helpful, knowledgable, and professional.

I wholeheartedly share the praises of Erin C, word for word.

I think it says something that I haven’t written a Unilocal review in ages and I felt compelled to review this of all places. I was nervous about my flexible sigmoidoscopy and miserable from the required preparatory procedures but the people here made the whole experience as pleasant as such a thing could possibly be. How did they manage to do this?
1) When I called the day before with insurance-​related questions, I got thorough, patient, straight answers about my options and felt that everything that could possibly be done to reduce my costs was being done.
2) I interacted with at least six different staff members and they were all patient, professional, and kind. They waited patiently while I arranged for a ride home after unexpectedly choosing to be sedated, brought me ice water to drink after my procedure, offered me cereal bars and my choice of fancy teas, and wrapped me in blankets when I was cold.
3) They explained my results, next steps, and aftercare clearly and will be following up with me tomorrow.
4) Heated blankets. HEATED BLANKETS. Like, just-​out-​of-​the-​dryer warm!
My interactions with the medical industry have gotten to the point that I rarely expect to be treated with basic human dignity. When an organization that almost literally has you by the colon actually cares enough to give you better treatment than you’ll find in some first class airline cabins (let’s not go into what this says about commercial aviation), it is just incredible. I don’t know how much control folks have over where they’re sent for diagnostic testing, but if they’re anywhere near Glendale and can swing it, they should go here.