Games Workshop

Why do you suck at making me happy, Games-​Workshop?
1) Prices seem to be based more on how good they are in gameplay rather than complexity, cost of materials/​labor, or quality. This is very shoddy business tactic and adds additional pain when also considering the already-​exorbitant prices.
It’s OK — two can play this game! If you are going to charge outrageous prices, I am going to avoid those ridiculous prices by shopping on the secondary market (even though you have shamelessly tried to squash any and all secondary markets, which, of course, is a tactic that will never work — as anyone with an education learns in Economics 101)!
eBay: here I come!
2) There is literally only one person working at this store! I asked for help choosing an army and the prick of a manager told me that he didn’t have time to explain the armies/​gameplay to me. How can you run a store without enough staff to explain what the products in the store are all about?
3) I got the strong feeling that I was not welcome in the store and less I was going to buy something. I thought it was just me, but I asked to other people in the store if they felt the same way and they both gave me a, «You too? I thought it was just me!» kind of answer. The manager should really post a «no window-​shopping» sign somewhere, instead of just being a jerk to potential customers.
To further prove this point: I came back to the store a few days later and told the manager that I had a hundred dollar budget in the entire experience changed.
4) The manager openly discourages veteran players from discussing in-​depth tactics, since such discussions are likely to make the game seem too elitist and over-​complicated to new players. Sacrificing the conversations of your most valued customers in order to encourage new players to see the game as being simpler than it is seems like another very awkward and obviously dysfunctional business strategy that is clearly coming from upper management.
In summary: I am really not sure how this store is still in business. I am pretty sure that they are still riding on the coat-​tails of very good game developers and designers that are now long gone and clearly took their amazing sci-​fi/​fantasy spirit with them.
Worst. Customer. Experience. Ever.

Love this location! Came here to find a Christmas gift for a family member and the guy helping me had so much great advice on what item would be a good gift to get. He was very knowledgable on every question I had on their products. If I need to find another gift to get I will definitely return to this location! Keep it up guys!

I came to the shop today to start a new army — last time I painted Warhammer miniatures was more than 8 years ago. A lot of things have changed, such as the different kinds of paintings, some armies, etc.
Eric helped me pick up a few Space Wolves and the necessary colors for them, and gave me great advices about how to use and combine them. He was definitely friendly and knows what he is talking about !
I really appreciated the experience at the shop and will definitely come back, as soon as I’ll be done with the miniatures I bought today !

Their model brushes are good. Not top-​of-​the-​line kolinsky-​bush good, but decent quality and they hold up through use and they’re relatively affordable. Paints are slightly pricey but the color selection is great especially if you’re into unusual or «fantasy» colors.
Why the one star? Twice now I’ve gone there on a weekday at 12:15 or 12:30 to make purchases. Their stated hours are 12 noon to closing. On both those occasions I walked up and not a soul was in the store. Not getting ready to open, not doing inventory, there wasn’t a single employee or manager to be seen well after their stated opening hour. I have my own business and ready or not, my employees and I are open at the posted hour at a business that’s open nearly eighty hours a week. This Games Workshop is barely open for seven hours on a weekday and they can’t be bothered to open on time? Seriously?

Been here a few times with my boyfriend. I am not into warhammer, but enjoy going with him to shop around and look at the cool figures. We have been coming here since he has started and they are very cool people. They answer questions and let you know the details you’ll need. Very experienced staff and a nice location.

Really liked this store. The guy that was working, was very nice and helpful. He also had a great sense of humor. It was my first time there and I was picking up an order I had shipped there instead of my home (free shipping that way =D) He was very informative, gave me a lot of useful information on ordering items he may not have in store. I will definitely go back there for supplies, and for my other package I had shipped there =D

I recently started playing miniature games (DnD, Pathfinder, Etc). Being new to miniature gaming, I’ve been looking around town for game places. I was in the neighborhood a few weeks prior to my visit and saw the Games Workshop.
I stopped by to check out the store and noticed lots of Warhammer games, and some Lord of the Rings miniatures. Obviously not the games I’ve been playing, but I am interested in learning how to paint mini figures. The guy at the store was very helpful as far as showing me which paint kits are good, and also showed me their top selling book for painting figures. I asked if the shop provided any classes on painting and unfortunately there are not. He did say to call in from time to time and see if there are any recommendations.
Over all the shop was clean and well maintained. The gentleman I spoke with was helpful and waited to finish helping me out before helping out another customer. Although pretty small (and a bit crowded), it did look pretty cool enough to come back. …Not sure when I’ll be back to stop by again though.

I recently got back into the hobby, and while I was hesitant to enter due to my old experiences with GW employees being very pushy and always asking questions, I entered.
I was greeted by a very friendly manager, Mark! He is a very laid back guy who answers any questions you have and doesn’t invade your space while browsing the store. I really respected him and every time I’ve swung by to pick up models he’s remembered my name.
Although small and lacking enough gaming tables to really run many games at once, this is a tight knit and relaxed GW store. Will keep coming back!

I HATED the old Games Workshop in the Glendale Galleria.
Sure it had more tables and space, but being in a mall it often served as more of a daycare center than a hobby center.
This one-​man shop, IRON MANNED by Mark is so much better.
The lack of gaming and hobby space is REALLY shitty, but Mark himself is so pleasant that I find myself coming back month after month for the new white dwarf, and I inevitably end up buying a model or two while I’m there.
The guy works six days a week like a machine, and always has a smile and warm greeting when you walk in the door.
I wish every Games Workshop store had a Mark.

Mark is the Guy who runs this place and as soon as we walked in he greeted us and introduced himself, he is super nice and answered all of our questions. He took the time to explain how the game worked and even invited us back to learn more about how to paint and play and to mingle with there experienced players. There was several people there painting when we went to the store and they where also very friendly and helpful offering advice and game knowledge as well. We’ve been Back several times and have always had the same great inviting experience and Mark even remembered our names which was a nice surprise which to me shows that not only does he enjoy what he does he’s good at it as well.
I can honestly say that this store has great customer service with helpful staff. I would totally recommended this store to new and old players simply on environment alone.
Parking can be tough due to the Starbucks but if you get there before or after the coffee rush it doesn’t matter and this is hardly the stores fault. They are closed on Monday and Tuesday which I’m okay with since Weekends are when most people have free time.
As for prices, we’ve priced Warhammer items all over and generally there is not much of a difference from buying on line from actual Game workshop stores. All games workshops will have the same prices since prices are set by corporate and maybe you can find something on line from a third party for a few bucks cheaper but I’d rather support a local store and the local gamer community, besides after shipping you’re not saving much.

The atmosphere here has taken a bit of a downturn. The staff change wasn’t a big deal at first, but it got to the point where my friends and I pulled out and found a much more enjoyable locale to have Warhammer games. The number of store rules for playing a simple game have made it almost impossible to enjoy. Tons of youths still frequent the store, but the abundance of rules to curb their behavior has really put a damper on having a good time at the store.

It has been suggested, probably by the manager of this store masquerading as a customer writing a review, that I update my thoughts and review this location as it is now, and not based on the way the old store was. Seeing as I am open minded and not a little bored, I will proceed to do just that .
And?
The finer points of Games Workshop: Glendale, in a nutshell.
This Games Workshop is small and crowded, with less merchandise than several other hobby shops (including the old Games Workshop, but I won’t mention that.)
It is closed twice a week, on Sundays and Mondays.
Never, ever has an employee asked if I needed help conceptualizing, building, or finding anything in the store. Not even when I wore my low-​cut, look-​at-​me attention whore shirt. That’s not just bad service – it’s a missed opportunity.
Parking can be a bitch – damn you, Starbucks drive-​thru adjacent location! – but is mostly manageable.
What does this mean? Not much, other than that this is not a stellar Games Workshop and that I should, perhaps, start buying lower necklines.
Two stars.

I’ve been a long time hobby enthusiast and have just recently gotten back into Warhammer (a games workshop game). This store has been a godsend to revitalizing my passion for the game.
The old store was in the nearby mall/​galleria and this one is very different from that. While still maintaining the cleanliness and atmosphere of a «Games Workshop». The biggest difference is the staff.
**EDIT: the manager whom I was referring to has moved on or been replaced. The store has undergone some major and not so hot changes.
The former manager was the guiding spirit behind the store. This guy knew my name after my first visit and each time afterwards I walked in he would greet me «Hey Zach!!». This attitude has lead to a great atmosphere. He would even organize local events, games, groups and stay open later for clubs. Sadly, he is gone.
To address some of Elizabeth’s concerns:
Their selection is great, and the prices are noticeable. However, the store does not set the price, Games Workshop does. Any GW store in america will charge the same. Sure you can get them for JUST a bit cheaper online, but I’d rather support my local gaming store. Even online, prices are still close to the same.
Closed on Mon/​Tues is a bummer, that’s a no brainer. However, the sole staff member runs the place iron man. I think he needs a weekend too.
No, it’s not near a trendy ‘intelligencia’ or anything so hipster-​tastic, but any gamer will be more than happy for coffee under 30 feet away. I don’t think that any shop should be graded for what sort of clientele visit the shop 3 doors down. (barring major exceptions)
I’ve downgraded my rating with their current changes.
Rating this the same as the ‘old shop’ is a bit harsh, seeing it’s a new location and new management. The new management seems less involved and more adhering to corporate rules and regulations which are very restricting.
They went from THREE to TWO tables. A huge hit in the gaming available. Seeing as there’s more often than not, hordes of kids, most adult gamers don’t seem to get any gaming in.
Sadly, the store is not nearly as good as it once was.
I would recommend it to anyone getting into the hobby and game, as you’ll meet some good people eventually. However, much of the more mature gamers (ie: not 15 year old) have moved on to greener pastures.
There is not a lot of gaming to be had at this «games workshop». But the merchandise is still top notch and always good for a good nerd-​fest.
(photos soon)