Evergreen Pest and Termite

I have to give this place 5 stars based on the nightmare we had and the extraordinary lengths that this company went to make everything right!
We got bedbugs on our couch. Did you know that bedbugs don’t like alcohol? Well we spray vodka on our bedding because it keeps it fresh and kills bacteria. Who knew the added bonus was that it also prevents and kills bedbugs. But, we don’t spray our couch and somehow tracked them in!
Our HOA decided that even though we PAY per month for bug service, they wanted to discontinue service. And even though, they’ve notified other tenants of other units having it, they were going to push us to the way side.
My fiancé fell asleep on the couch and they ate his face and ear alive. He had a horrible reaction and enough was enough. I called like 10 places, and spoke with Robin, who made no false pretense that she knew about bed bugs, but immediately put me in contact with Dean, a technician who specializes bed bugs.
Dean called me back within 10 minutes, after speaking with him, and his option, and vast knowledge. He came later that day (I think it was a Friday evening) and set it up for Wednesday the next week.
Within minutes, he found bed bug casings in the couch, diagnosed the problem and moved forward. Meanwhile the HOA had to do the due diligence and brought in their «pest specialist» who found NOTHING, of course, and reported that to the HOA so they were clear of responsibility.
Even though Evergreen was going to be expensive, it was worth it to NOT have bed bugs!!!
Dean walked us through the process, and Wednesday came, and he made it all happen.
Well, who knew our HOA would strike again, and because it’s private property, Dean happened to park in the red zone, and our bully pulpit HOA head, decided he wanted to harrass Dean, and THEN write US a ticket for $ 170 because he was our 3^rd party guest.
i reached out to Robin, who reached out to her amazing manager, and not only was she willing to break out the payments so we could AFFORD this nightmare process, but she credited us the fine so we could pay it with the HOA.
Dean got in, and got the job done and the whole apartment. It sucked electricity (literally tripled our bill for 48 hours of this), and we got fines, but at the end of the day, it’s all paid off. The customer service and support was WONDERFUL, the whole process is done, we are bug free, and in a heart beat we would recommend and use Evergreen again.

We have had Evergreen for three years and have found them reliable, responsive, and fair priced. Steve Moose has been doing our house and has been a pleasure to work with — always helpful, prompt, and friendly. We recommend Evergreeen.

I love Evergreen Pest and Termite! Steve Moose has done a great job for us and we never have any problems, issues, or concerns. Most importantly, no bugs! They call ahead to remind you of your appointment, they ring your doorbell to let you know they have arrived and have finished. The price is very good and I am very pleased with Evergreen. (#1890)

We are customer 2151 and we have used this pest control for the 3 years we have been in Arizona. we usually have the same tech Brian and he is professional and curtious. we are very happy with there service and they are very responsible to any needs we may have. highly recommend.

Don’t get locked into a contract with them. Their customer service is nonexistent. Not impressed!

If I could give this ZERO stars I would. My boyfriend had service with this company on a quarterly basis. They were instructed to call each time they were coming so we could have someone meet at the house to let them in to do interior and put the dogs away for the exterior. Right off the bat they would just show up and then call saying they were there when no one was clearly there to put the dogs out. They did this for months! Then they just starting leaving their service slip saying they did the back yard and would call to reschedule interior yet we never received a call. They could not do the exterior of the backyard due to a lock on the gate that we have so they were only servicing the front yard and not calling to reschedule anything. We tried calling them to find out what’s going on and nothing got resolved. They then stopped servicing all together cause we refused to pay for a service we were not receiving. We then received a letter saying they wanted us to pay them the remainder of the contract (mind you a contract we never received) and it was no small amount or they were sending us to collections. I have since called them spoke to a Robin and I asked her to pull all the service tickets and also the so called «contract» who informed me on ⁹⁄₅ that she would email everything. ⁹⁄₅ & ⁹⁄₆ came and went and nothing received so I called and spoke to Robin again who told me give her til ⁹⁄₈. ⁹⁄₈ came and went and still nothing! Now, we have to fight with the collection agency because they wont cooperate. I DO NOT recommend them to anyone! I do not know of any pest control company that has contracts anymore other than 1 and that is only if you get termites. Other than that no one has contracts. They can not provide us with the signed service tickets nor this «contract». Fed up and frustrated!

Great service, friendly guys. When we’ve seen bugs between treatments a quick phone call and they’re here to spray again. The initial sales guy caught me as I was getting out of the car, was nice and did not pressure or hard sell like some of these pest companies do. I am very happy with Evergreen and will continue to use them.

This company relies on door-​to-​door sales to generate business. Even though I live in a private, gated community, the salesperson trespassed in the community to ring my doorbell. Since I didn’t answer the door, he left a card in my door. I saw him cross the street and continue his door-​to-​door soliciting.
To enter the gated community, the salesperson would have passed a «no trespassing» sign. In addition, he disobeyed the sign on my door which reads, «NO SOLICITING.»
The salesperson’s name is Zack, and his number is (435) 215‑6012.
I will never do business with companies that send door-​to-​door salespersons to gated communities at dinner time.

I wouldn’t recommend this company. There door to door salesman Zack W. can’t follow directions. Despite a no solicitors sign at our door he still rang the bell. I advised him I didn’t want his service or his card. He still left his companies trash at my door with his name on it.

When you don’t follow the law and inundate a neighborhood with your employees (even worse when your customer service rep states they will stay out of your neighborhood– soliciting is against the law_​) and they show up and laugh because they know the cops won’t enforce it… shame on you. I hope your company gets no new customers. Worse yet, half of your employees didn’t have the legally required identification badge and your employees thought that was funny. I don’t care how proficient you are, you have chosen to break laws and think that’s ok.

I don’t reccomend them and they know why. The way they treated my husband as a human being and an employee was inhumane and heartless.

These guys are awesome. I looked for a bug exterminator after i found a huge cockroach in my sons bedroom. My family just moved here from Oregon so to see a cockroach was not something i was the excited or familiar seeing too often. I called and the gentleman i spoke with gave me a great deal, even though i had no coupons he gave me a huge discount, and they came out the next day. He was so friendly, and we even had a short conversation about the area since we plan on buying in a 6months. He informed me i could transfer my service as well. Then the guy that came out which was next day, was so friendly, he knew my neighbors, and was telling me that we live in a good area, and the schools were good, and even told me a pediatrician that i could take my kids to. So nice, and so personalble, and so welcoming! I’d give this place 10 stars if i could, but i guess 5 will have to do. Highly reccomend! worth every penny, and the are very reasonable!

I admit, I had never seen a cockroach until I moved to AZ… also I didn’t know what a black widow web looked like! After our neighbors lost their home we suddenly had big «beetles» outside. After a little research I found out those «beetles» were roaches outside on our patio. I had tried to sell my husband on calling a exterminator but after getting insane price quotes and being told I had to take my three pets OUT of my house for 3 hours or so we kind of let it drop. I mean the bugs weren’t INSIDE, well the normal cricket here and there but not terrible just annoying. Evergreen was dropping off their information in my community and after talking to Lehi, he showed us the difference between black widow webs and other spiders. He walked us through everything and even better their products aren’t terrible for my pets, no need to keep my animals out of our home for hours! I also really respected the fact that when I had a question and he wasn’t 100% he checked and got back to me once he had a concrete answer! After that I was sold! They are fantastic! If you find a scorpion or any bugs between visits they come out and fix it ASAP (in our case first thing the very next day!) and it’s all included in your contract no extra costs.
Our guy that treats our house, Travis, is super punctual, polite and put together. He always takes the time to explain or answer any questions we have. He’s just great!
All in all I love these guys! They are a great deal, they always are at your house when they say they will be. Between the pet friendly sprays and knowing I can call them about any little bug and they are on it I would recommend these guys to everyone… actually I do lol!