Crystal Cleaners

I am very happy with them. The staff is super nice, works hard and the clothes are always ready on time and done right. I have seen some customers being rude to the ladies at the register, and these ladies keep their cool and are very professional. I definitely recommend this place.

Went to there Granada location and the people there were polite and very helpful.
They have a seamstress on sight that was able to take measurements for some pants to get shortened overall great results and speedy turn around time

I was very pleased with this place. I chose this place based on some Unilocal reviews and I was not disappointed. Robert was the name of the man who took my order and gave me my clothes at pickup — at least, that was the name reported on my ticket. He was very professional and kind — I liked that he was pleasant. I had a ton of drycleaning and needed the hem on a pair of new pants let out. When I tried on the pants that needed alteration, he recommended a hem length by eyesight. I agreed. When I got the pants back drycleaned and tailored and tried them on, the hem was perfect. I could not be more pleased. My remaining items of clothing were drycleaned fantastically.
As a chronic Unilocaler and otherwise picky woman, I highly recommend this drycleaner for their professionalism and great quality of work.

I typically dry clean a fancy dress and/​or a few items once in a blue moon, and I usually use Crystal cleaners because its very close to my office. This time however, I had several pants/​jeans/​shorts to be hemmed. All I have to say is, Crystal Cleaners ROCKS! The lady who helped me was SO patient, b/​c I was unsure about the length I wanted for each one. (I had 7 pairs!) She was so calm and sweet. She was very accommedating because I needed them for a trip for the weekend. I dropped off on a Monday after work and they were ready for pick up by Thursday night. I was very impressed!
Thanks Crystal Cleaners, you’re definitely a keeper! :)

I don’t need dry cleaning too often, but when I do, I use Crystal Cleaners and have been very happy with their service. They do the tailoring of our jeans and it’s always a great job. I once had them alter a dress that was a little big on me and the tailor had made it too small. They were willing to reimburse me for the dress, however, somehow their tailor worked their magic and fixed the dress perfectly!

Ok, I’m upgrading to 5 stars because these people are just beyond nice and courteous.
I was leaving on a 5 a.m. flight the next day to Chicago for the holidays and realized at 7:40 p.m. that I’d neglected to pick up my winter coat from Crystal Cleaners. I called and asked what time they closed and was informed 8 p.m. I told the employee that I was on my way and didn’t even have to explain my situation, and she said that she would pull my items and wait for me, even if it was past 8 p.m. I didn’t ask her to do this; she just offered. Now THAT is customer service, and (combined with my previous experience when I accidentally left my license in a coat pocket) it is also the reason why they will forever have a loyal customer in me.

This place is great! They do an amazing job with all of our clothes and have a great staff. They know what they’re doing and make going to the dry cleaners painless!

*(ADDENDUM: I changed this from 1 star to 2, because they gave me a $ 15 credit towards future business)
I have written a favorable review from them in the past and brought half a dozen items here, but have had a terrible experience of late. I have been as patient and friendly a customer as possible and have not raised a stink at all but after my FOURTH VISIT (since the drop off) I am finally leaving a review.
6÷22÷13
Dropped off two items.
ONE WEEK LATER
Picked up and PAID FOR BOTH ITEMS.
But was told one of the items was «not ready» and to come back. I asked if it was lost. Said not to worry, they would take care of it.
CAME BACK AGAIN NEXT WEEK
Was told by Elizabeth that the other item that was «not ready», my peacoat, had several buttons broken by the dry cleaning machine. I was upset, but at least they were going to take care of it.
CAME BACK TWO MORE TIMES.
Item still not ready with replaced buttons.
Elizabeth said she was trying to find a match to the buttons, and would replace some of the broken ones. At this point, I have to leave for work in SF, when I would like to bring my peacoat but it is not ready yet.
9÷18÷13 (PLEASE NOTE THE DATE!)
Elizabeth calls and said she found buttons that were not a great match, but to come in the next day on 9÷19÷13 and we would talk.
10÷11÷13
Came into the store to retrieve the coat after SF business trip. Elizabeth is not in. I said I need to speak to her. They said I could retrieve my coat. I retrieve it, and even though I see that only the front buttons were replaced with a set of 6 (I understand that my old buttons were vintage buttons that cost $ 10 each and there were 12 on the coat front/​back– so they only replaced some– that is logical) — but the 7^th one that is RIGHT NEXT TO THE OTHER 6 is not replaced — so the 6 that match one another and the 6 that don’t match are still NOT COMPLETE.
I ask to at least get a refund for my having paid for these items in June. Robert says he cannot refund me. He says I will have to COME BACK AGAIN TO TALK TO ELIZABETH.
** THIS IS TERRIBLE BUSINESS! I have come in now 4x and Robert tried to blame me for «leaving it for months» — so I PLAYED HIM THE VOICEMAIL from Elizabeth from 9÷18÷13 which had the time stamp and I put it on speaker for him. I also asked the other employee if she recognized my face from having come in so many times to check on this coat.
The fact that my buttons which cost $ 10 each were not even able to be matched and are broken and this took THREE MONTHS for them to do (counting only up to ⁹⁄₁₈) and even STILL the 7^th button is STILL MISSING because they over looked it even though it is RIGHT NEXT TO THE OTHER 6 buttons they bought.
AND NO REFUND!!! LET ALONE ANY KIND OF APOLOGY OR OFFER FOR FUTURE CREDIT? ARE YOU JOKING?
Not professional.
If you look at the rest of my Unilocal reviews, I always leave positive reviews except in rare cases. Thanks.

Do not do much dry cleaning but when I do, I go here. Although they do off site cleaning, I have always received my clothes, tablecloths, etc. back in impeccable
condition. Their prices are very reasonable and I have always been treated with respect.

I love these guys! They have been doing my dresses for a long time! Perfect job with my wedding dress! Boxes it up for me too! Super friendly staff and they delivery when I can’t pick up! Love it!”

After trying several cleaners in town I finally found a gem in Crystal Cleaners. Crystal Cleaners has great customer service and are always on time with delivery of my clothes. They also have good pricing and helpful people behind the counter that make you feel appreciated where most other places don’t. The best cleaners in Glendale, I feel comfortable knowing that someone is taking care of my clothing investment. Try them out.

Yikes! I will give them –5 stars if I could. In fact, my experience with Crystal Cleaners has been one of THE WORST! of all.
In summary, I dropped off my Vince cardigan sweater coat retailed at $ 350 for dry cleaning then realized when I got home, after picking it up in good faith, that it had nasty holes on my sleeves’ ends. In fact, they almost looked like they were shredded. Still in good faith, I took it back to them and asked to please fix them. The lady (Mid-​aged with heavy make-​up and big hair) who was working the counter basically argued that it was not their fault and started to get real nasty with me. Refusing to back down, I told her that A. I will not do that to my own expensive clothes B. If it was like that when I brought it in, why didn’t she have any note on it? C. It was fine when I brought it in and now it isn’t so who do you think did the damage to it? At that point, she hostilely agreed to take it back for repair then shouted ‘At no extra cost!’ as if this whole mess and complete waste of time and energy was what I asked for.
When I returned a week after as promised to pick up my damaged cardigan, she shot me a dirty look then told me that it wasn’t repairable and I need to cut the damaged ends of my sleeves off. At that point, I asked why she didn’t call me to let me know before I had to make a trip down to cleaners to find out and she just said, I don’t know. So I told her to cut it off just enough to get rid of the damaged ends then went back YET AGAIN a week later only to be told off that they for some reason forgot to work on it. YET AGAIN, another week goes by (At this point, they had my cardigan that I dropped off for a simple dry cleaning for over a month) I finally was able to pick it up from them.
All this time making my trip back and forth, back and forth to fix the DAMAGE THEY CREATED, NEVER ONCE DID THEY APOLOGIZED. NOT EVEN ONCE, DID THEY SAY I’M SORRY TO ME!!! NEVER!!!
What kind of crappy business can’t admit let alone apologize for the mistake they made and treat their customer hostilely instead!
I so regret ever stepping my foot into Crystal Cleaners and really hope that they learn one day, good business is all about good customer service!

Crystal Cleaners is the ONLY place I trust with my clothes. Elizabeth, alone, makes me feel like I’m royalty every time I go there. She has never let me down. «You need this pressed by tomorrow? Done! You want these pants hemmed? It will be ready by the time you get off work. I even trusted them with my wedding dress 3 years ago. I couldn’t stop tearing up when I got it back, preserved in a beautiful box, like it was a gift. I can’t wait to pass it down to my daughter (that is, IF it’s still in style by then). I’m very grateful to Crystal Cleaners for always coming through for me!

I have been a customer for since I was wearing diapers and this place has been doing all my cleaning since J/​K. They really are great, I was a customer at the Granada Hills location and when they opened Glendale it was a blessing. The Crystal cleaners staff are always friendly and fast, they make special requests and I always have everything with no problems. They even tend to get things back better then when I drop it off (like loose buttons get sewed back on tight and so on). Referred many friends and family and they are all happy. Great job Crystal Cleaners!

elizabeth is the best! i’m 5’1″ so i have to get EVERYTHING hemmed… she has been hemming my jeans, slacks and skirts for the last 5 years and they’ve always turned out amazing. my husband and i also turn in our dry cleaning there and it’s always perfect.
love it!

I’ve been going here for a while; I get free dry cleaning through my work, but would bring things here that required special attention. I picked up a blouse today (that had to go through a second time because they missed a spot the first time through) and when the attendant brought it to me, promptly pointed out an iron burn on the back. She then immediately stated that there’s no way it was their fault because their «irons don’t burn», which she repeated several times. The shirt was not like that when I took it in as I’d worn it to work the day before I dropped it off; in addition, the lady who suggested that I put it back through as a re-​do the first time I tried to pick it up, didn’t point it out (because it wasn’t there). I’m very disappointed at how this situation was handled; I am unhappy and have a ruined shirt that I will have to replace on my own. I will never take another article of clothing there because of this very unfortunate interaction.

This place is fantastic!!! I loved the look of the place which is matched by its excellent customer service. All of my dry cleaning comes out stopless and neatly pressed. Elizabeth is always very friendly and the turn around time is very quick. I used to take my dry cleaning down the street but the prices are so reasonable and the clothese come out perfect that I wouldn’t go anywhere else.

I’m being extremely nice and giving one star because most people who are treated the way I was by a business would hope they would crash and burn.
I was taking a few items of dry cleaning there for a couple of months. Minimalist design and its proximity to home, plus decent quality and price (they ship the clothes off site for cleaning) was enough to keep me satisfied. I finally decided to try their delivery service to my apartment. I dropped a dress off a week in advance and told the woman (I think she was the owner) that I needed this dress done because I was using it for a job interview and that the dress had to be there Monday because I had an interview Tuesday. I was assured that it would be taken care of.
Due to unforeseen circumstances, I was not able to go to the front office of my complex on Monday evening, but since I had previous decent service I trusted that my dress would be there for my morning interview. Of course it wasn’t. I had to Dryel a dress for a critical job interview. When I came after my interview and asked why my dress wasn’t delivered when they said it would be there they told me they forgot. Then I was asked if I mentioned how important the timeliness of the work was by the younger middle aged Filipina (I’m assuming). When I said yes she made an «oops» face and said that she can give me my dress the next day and that it wasn’t ready because it rained the other day and it was so relaxing she just didn’t get around to a lot of her normal work. I was infuriated and asked to speak to the owner, and she said she’d be in tomorrow when I got my dress.
It gets worse. When I came in to get my dress the same woman was there (no owner) and she actually told me, «Well, I doubt this dress would have gotten you the job. It isn’t that nice.» When I very understandably became insulted she told me, «You shouldn’t get so upset. Maybe this is God’s way of telling you that you weren’t meant for the job.» At this point I demanded the name and hours the owner worked and vowed to never come back. She reluctantly gave the requested information, but was obviously irritated that I was upset.
I never called the owner. I should have seen to it that the woman was reprimanded if not let go. But I figured that the owner must have known how incompetent her staff is. This happened in February or March of 2010. My husband has a lot of dry cleaning needs. They missed out on a lot of revenue. And months later I’m still disgusted.
Lesson learned: Do not use Crystal Cleaners on Glendale Blvd by Coffee Bean and Tea Leaf.

I’m easily persuaded by aesthetics and this place looks like it was furnished by Ikea so I gave it a try. Brought in a couple of shirts and had them washed/​pressed for a buck and some change each. Picked ‘em up two days later and found a mysterious stain on one of them just as I walked out the door. I quickly brought it back and they said they’d dry clean it for me, free of charge. I’ve been back since and have had no problems. If this wasn’t located right next to a Coffee Bean I probably wouldn’t have given them another shot, but I’m glad I did.

Dry cleaning is done off-​site. Convenient location. You get a detailed computer generated ticket. Clean and professional space (spartan ikea). No Seinfeldesque moments or personalities to deal with. Alterations space in the back with privacy for trying stuff on.
2 pairs of slacks, a sweater, and a silk top for $ 18.
In a strip mall, between a coffee bean and a video game rental shop, across the street from the Whole Foods. Did you ever hear of a description that applies to more places in LA?