Conroy’s Flowers

I ordered a bouquet of purple and white flowers chosen online for a friend whose father passed away. They gave me a call to let me know it wasn’t available, I told Conroys as long as they made the bouquet primarily purple (the friend’s favorite color is purple) it would be fine. Instead, they gave her a bouquet that was primarily pink, a complete mish mash of flowers that did not go together at all, looked like it was randomly put together with all the leftover flowers they had at the end of the day, and stuck in one purple flower that was awkwardly not the same height as the rest of them. I am extremely disappointed by this bouquet, it was nothing like I asked for. I understand their substitution policy states, «In the event your selection is unavailable, a substitute of comparable quality and value will be delivered.» But it’s clear that it is not anywhere close to comparable quality.

AMAZING! Beautiful arrangement that was delivered to my moms house right on time! Great customer service as well!

Not very happy with order. The flowers I ordered were not exactly what I ordered. The color of roses were not all the color I ordered. Only half of the color was in arrangement.

Horrible customer service. If your looking for creating an element of surprise for a loved on (ex. Valentine’s Day), please move on to the next business. I assure you, you will regret choosing this florist.
I made my order through 1800 Flowers and picked the floral arrangement, Pink Perfect Large. Being that this was a higher end arrangement, $ 205.00 order with all of their service fees, I was expecting exactly what was shown in the photos.
My girlfriend gets a call at about 3:00pm with the delivery person asking her to meet her downstairs in the parking lot. I overheard her on the phone and couldn’t believe my ears. I took the phone from her to make sure I’m hearing it correctly. I told her to please bring the arrangement upstairs.
2 hours passes and nothing. My girlfriend is obviously not surprised anymore and the entire experience was ruined. I get an email from 1800flowers telling me that my order is delivered. Huh? Delivered? We’ve been home all day.
I open the front door and SURPRISE! They left the arrangement on the front doorstep. Not a single knock on the door or the doorbell being rung.
The arrangement looks nothing like the photos on the site, but honestly I didn’t care about that. I kinda knew they would get that wrong. But I didn’t think that they can screw up the element of surprise.
NOTE TO MANAGEMENT AT THIS LOCATION: Have a meeting with your delivery team and have them understand that their job is one of the most important ones in your company. They are the face of the business. Their actions can make or break he customers day and experience, thus crippling your business.
Lesson to myself for next year: Find a floral shop that understands the importance of the element of surprise on Valentine’s Day.

Check out these beautiful arrangements… come in. You won’t regret it. Despite the other reviews

Ordered flowers thru 1800flowers as a surprise for my wife at work. The delivery man called her at her store (I never gave store number) and said «I have flowers, come meet me». He never identified himself and she was entirely creeped out thinking it was a stalker or something. Once he finally came inside the store (after more phone calls), only then did she realize it was a flower delivery. However, the arrangement was 90% green leaves and not at all worth the price paid. I could have bought a better arrangement from my local Vons for a fraction of the price. It was not at all the special surprise I had hoped it would be.

I’m sure this florist is fine if all goes well with your order, but this place is awful when it doesn’t. In my opinion, not worth the risk. I ordered flowers and chocolate covered strawberries for my mother-​in-​law, and they gave me absolutely no warning that the strawberries couldn’t be left on the doorstep. So when they tried to deliver, and she wasn’t home, I got called a few times but they didn’t leave a voicemail. Finally after a 4^th call, they left a vague message about problems with delivery, no details, and no number left to call back. Well I called the numbers back because I have caller ID, and they didn’t bother to answer, and don’t have voicemail available! They called again the next day, and this time I was able to pick up, and the woman finally explained the situation, so I asked for refund since I wasn’t aware of the delivery problems. THEY CALLED ME AT 6AM AGAIN THE NEXT DAY AND HAD NO IDEA ABOUT THE REFUND. I had to spend half an hour on the phone explaining the situation and waiting for the customer rep to simply refund the order. What a hassle. WHO CALLS AT 6AM??? No apologies during both phone calls too. Terrible customer service. Sheesh. Sorry for the ranting but it’s 6am and I’m tired and cranky.

I’ve given this store 3 – 4 trys; on both busy and slow days. Sadly, the service is very slow no matter when you go. I can be patient if the product is worth it; but that is not the case here. One one occasion, the only salesperson in the store did not appear to speak English. I had a very hard time explaining to him what I wanted, and left disappointed because he just couldn’t understand me (I speak both English and Spanish, by the way). Today, I asked for 2 sets of flowers for a mausoleum niche. They were cut so short that they looked horrible when I got them to Forest Lawn down the road. I was very disappointed. These are very simple requests — but Conroy’s just can’t seem to meet them. I will be looking for another florist near the cemetery for my regular visits. It’s a shame they don’t want regular customers…

It’s hit or miss with most places, and unfortunately for me this was a miss.
You need to be sure to specify the time you want it delivered or they will deliver it whenever it’s possible for their driver to make the route. Which in my case was the last stop close to 5pm.
I called and they let me know that I did not specify a delivery time, yeah that may be the case but typically when flowers are ordered it is for an occasion that starts that DAY.
I called in and they issued a refund, which was nice. But I’ve never had any delay like this with any other place I’ve ordered from.
NEXT!

I visited this place on probably any flower shops busiest day of the year, Valentines day. Pricing seems to be fair since it was Valentine’s day and all but I think I will find the better deals on non holidays or special occasions. Anyhow, they do have great selection of teddy bears as well.
the arrangements on the flowers set I have purchased, it was sooo beautifully done. Looking real fresh. Puppy ones are my favorite!. they gave me couple of box for transportation which was really helpful not spilling water all over inside.
Even though, staffs were too busy assisting many customers and I had to wait in line, but I did not feel left out.
I will definitely try this place out on other occasions soon!
Ooh. And I loved their iPad cash register thingy. It was sort of cool receiving receipts via email in retail stores like this.

Conroy’s fullilled an order placed by YouFlowers.
One of worst excuses for a bouquet imaginable.
I ordered flowers for my wife on Valentine’s Day. I am not über picky, if it is a erasable facsimile of what the bouquet should look like, I am a bit forgiving, especially given that there is a rush during this time of year.
However, the bouquet my wife received was nothing short of Charlie Brown level of fugly. It was mostly green with wilted roses and the presentation looked like a 12 year old boy stuffed it into a vase. Furthermore, there were supposed to be lavender and purple flowers. Instead, we received peach flowers that were wilted also. It was absolutely disgusting. I am so disappointed. They put a few roses in a jar and thought that they were completing their job.
This is the second time I have had a problem with them. I should have listed to my gut the first time. Avoid!

Don’t waste your time walking in…
I walked in on a slow Tuesday morning, and the sloppy salesman behind the counter didn’t greet me or stand up but instead just stared at me. I brought in my own vase and asked for a small arrangement around $ 25-​$ 30. He just looked at me and after about 20 seconds of silence said «that’s a really small arrangement.» I’ve been buying flowers as small gifts for years, and I’m well aware of what that amount of money can get you. On top of this awful service, the flower selection in the refrigerated area was very limited and not appealing.
I drove a little further down the street to the southwest corner of Brand and Colorado, and I was promptly served at My Glendale Florist.

Called this place few days ago for a delivery and I have to say the guy on the phone was great helped me more then I excepted they called to confirm delivery Great service will use again thank you

My mom ordered me flowers from here for my birthday. She told them the flowers had to be delivered after 3 because I had class from 9 AM to 3 they told her it was not a problem. They called at NOON to tell me that noon was was the only time that they could deliver because they didn’t have very many deliveries that day. They said if they didn’t get a hold of me they would try to deliver the next day.
They never tried to deliver the next day, I was home all day. But they certainly took my mom’s money. Very dishonest company.
These people are thieves!

I will never be returning here! Zero customer service and the flowers all look poorly taken care of. The employees were very rude & did not help me even though I was the only person in the store. Everything looked so bad I played it safe by getting a bouquet of roses. The girl behind the counter was excruciatingly slow and decorated simple roses poorly. Management rung me up while the girl was wrapping and they were also very rude! No smiles, not friendly and just a bad attitude. You’re better off buying flowers from Ralph’s, I wish I had.

Too expensive, I don’t mind paying for good flowers but this place charges way too much for shitty flowers and whats worse this oriental guy made it look like he didn’t want to help you, never again. Zero stars

I have been ordering flowers for my wife’s office, weekly for two years. At first the service was great; however the service quickly deteriorated resulting in terrible service. Deliveries are always a day late and when I try to complain to the manager, he’s never in. I certainly understand a few snags and problems, however the excuses are simply not adding up. I terminated my account today after being told by a clerk that the manager is out again and will not return until late tomorrow. I’m sure another florist would be happy to have my lucrative account.

I went here for the first time and it was just awful. We went in and the workers seemed to not want to be there. They had the worst customer service and pretty much answered our questions with one word responses. It seemed as if they didn’t even know what they were talking about.
We got some roses, keep in mind the store was empty, and it took about 20 minutes for the girl to put together 6 roses! I just wanted to tell her to just give them to me and I’d fix them. Bad and slow customer service.
Minimal selection also.
Go somewhere else.

My wedding flowers were just absolutely fantastic!!! Not only did i get so many compliments on my wedding flowers, but people were actually fighting over these lovely center pieces!!! And the heart shaped arch! At first when Calvin (owner of conroy’s glendale store) recommended the arch i was like «what? arch? Huh arch at an indoor wedding??» thought it may be too much for a simple church wedding. But boy was i wrong!!!

I feel like I was ripped off here. In fact, I was! Someone asked me to get them three dozen carnations. It was $ 28 total for two dozen only since they were out of red. Damn! Since they only had two dozen left for the day, I needed to go SGV and headed down to the Conroy’s over there off of Valley/​Atlantic. I was able to get another dozen roses for $ 8 at the SGV location. I added a dozen roses for $ 15 and the florist indicated I get another one free. In total, $ 23 for two dozen roses and a dozen carnations. Something is wrong here. Not coming back to the Glendale location.