Babies R Us

Jeasica was outstanding in terms of customer service. She explained us so well about the car seat and stroller and how we can save money with registry and coupons information. She took her time and explain every single small thing since we were first time experiencing our first baby shopping. I think she was above and beyond my expectation. A+++

Mr. Dennis deserves a raise.
A BIG raise.
I went to babies r us today to find a walker for my son. Not only did Dennis help me, he pulled down each walker I was interested in so that my son could test it out! I have never received service like this before and I was astonished. After receiving superb service from Dennis I went on to be checked out by Chris who was also awesome. He saw I had my son with me and offered to carry my stuff to my car (mind you its 110+ degrees outside).
My experience today at babies r us was one for the books. I will gladly go back and give them more of my money.

My husband and I have five beautiful daughters and a ton of our purchases have been made here at this location. While they have honored the warranty we have placed on car seats and strollers sometimes they have hassled us but it’s worth getting the replacements. The associates have been helpful and I love that they have so many options for baby items high chairs, strollers and play pens. We have purchased a ton of items here from diaper bags to breast pumps and pillows. We have even registered here several times for baby showers.

This elderly customer service guy by the name of «BOB» is extremely rude to customers. He yelled at me just because I asked him couple of questions he didn’t have answer for. He really insulted me in front of huge line of customers. When I asked him for his manager he rudely replied I don’t want to help you anyways! lol Luckily there was this other employee next to him, she took over and had an excellent customer service and personality. She took care of me and answered all of my questions accordingly. Thank you Bobby. Keep an eye on this fella «BOB». Try avoiding him as much as you can! This guy hates his job.

They care a lot of organic baby food and that is why I go there. I wish they would get that speaker fixed so the music is not so annoyingly static. Everyone is very helpful. Except for one guy that will remain nameless and didn’t know how to use the computer so I had to do it for him.

The Babies R Us in Ann Arbor/​Ypsilanti had a ‘wrap your own’ station — at least they did years ago. This location did not and it would be a huge plus if they did, since MOST of their business comes from registry shopping! Come on!
Slightly over priced with an ok selections. I tend to believe that if it’s on a registry, then all stores need to carry those items. The store map didn’t help, at all. They claim to be a Superstore, but seemed to not carry half the items on my sister’s registry.
The workers were helpful and nice. They give you coupons at check out for the coming week or month to keep you coming back. I still managed to spend $ 300 on stuff they did have in stock. I guess I should be thankful they didn’t have some items after all.

Terrible, terrible customer service at this location. I wanted to buy a stroller (~$ 260) for my daughter but could not take it home right away. I asked if I could leave the stroller there until she could pick it up next Saturday. The clerk checked with her manager and rudely told me that under the store policy I could leave it their for 3 to 4 days, but they would make this ONE exception and I could never do that again. And if I didn’t pick it up at that time, they… at which time I cut her off and said I would not be buying it nor would I ever purchase an item in that store again. Then I let the manager know the same. I buy there all the time, but I guess they don’t need my business.

If I had written this review one year ago I might have rated it 3 or 4 stars. My how it has changed. First of all they are way overpriced. And their new policy is very restricting on price matching. They will only match strollers and carseats. You have to twist their arm to match their own online prices. They no longer accept competitor coupons either. The last time were there we left a pile of items at the checkout counter because the dumbfounded cashier didn’t believe we were willing to go elsewhere to save money. The staff is a bunch of immature kids with some unhelpful adults mixed in. The ONLY thing they have going for them is selection if you live in the West Valley.
If you can wait until you find yourself on the East side, check out Buy, Buy, Baby. It’s run by Bed Bath and beyond. The layout is the same. When my wife and I were registering we found the selection superior, the staff much more friendly and knowledgable and surprisingly the prices much better. They take all coupons, even Bed Bath and Beyond. Unlike the home store though, they don’t take expired coupons. If they opened one on the West Side, BrU would go outta business.

After receiving a HUGE box of Huggies diapers size 4 at my baby shower, I was thankful to the gift giver. It wasn’t until my daughter outgrew size 4’s and I went into the storage closet to see the box of unused diapers, I freaked! So I went to BBRus to exchange the size from a box of 4’s to a box of 5’s and they wouldn’t allow me to exchange because it was over the 90 day «return window.» I wasn’t trying to get money from them, I wasn’t trying to exchange it for something completely different… I only wanted to exhange sizes. After some back and forth with the cashier, I asked what he thought I should do with a 220-​ct. box of diapers that I can’t use and his response was, «I don’t know, give it to a friend.» He wasn’t trying to be understanding and they couldn’t just exchange a size. Walmart and Target are VERY accomodating for returns/​exchanges. I also feel like I’m always jumping through hoops to try and use a coupon from them. They have SO MANY exclusions: Diapers, wipes, strollers, cribs, formula, carseats, bedding, anything your baby may need in it’s life span. You can use the coupon basically on a tub of «baby puffs.» I feel like I waste so much time there when I’m looking for items on the registry for friends, because items are always scattered, discontinued, or wrong. (i.e. Pink pacifiers for my friend who is having a baby boy.) It’s possible that they could have made that mistake, but who doesn’t go look at their registry online once it’s created? She would have noticed pink pacifiers on there. I had another friend who said that BBRUs would add crap to their registry, and delete stuff as well. It’s almost never busy there, however I find myself waiting for staff members to help me either find something, or check out. Someone stated in a previous post that they waited 10 minutes for a cashier to come, and I really feel like I am always waiting as well for someone to come over and check me out. I refuse to have a baby registry here, and I cringe everytime I have to go here to get an item off of a friend/​family member’s registry!

Worst store of any kind ever. There was one girl working at the guest service counter (she was the only one that was actually doing something), but the other 2 male employees were not helpful at all.
One was on an obviously personal phone call and seemed to be annoyed that a customer might need some help, the other tried to help but had no knowledge of the products that were in the store.
We never did find what we were looking for, but were going to purchase some other items. When we went to check out there were no cashiers, we waited for 10 minutes while the staff goofed off. We never were able to check out. When we left the products on the counter and started to leave they told us to have a nice day, they were oblivious to the fact that they lost a sale.
Can’t believe that a store with such incompetent and rude staff is still in business.

Love the staff. We’ve done two registries here and both times were fun and easy. I love this place and the quality of the products, but it’s WAY too expensive for a young family. I’d say I could go to walmart, but I’d much rather go to other mothers.

The prices are way better at Target but you can’t beat the selection at Babies R Us. They have EVERYTHING you could possibly need and with a name like Babies R Us, this is a good thing. :) They have beautiful nursery themes and the merchandise is very good quality. The clothing is gorgeous but honestly, I can’t justify spending that much on clothes my baby will grow out of in about a month. They are very generous with coupons which would be nice if they were for stuff I could actually use. And frankly, even with the coupons, the prices are better at Target.

Prices on baby clothes are lower at Target. That having been said, in terms of raw selection for things like strollers, and other baby related stuff, probably pretty hard to beat Babies R US. Of course if you do beat a baby, you are sick and should be put in jail.

It’s very hard to find staff help when you need it. When I receive coupons for this place there is a LONG LIST of excluded merchandise that I can’t use the coupon… diapers, formula, bedding, food… The prices are also just meh… I can find the stuff cheaper at Target.

Havent been to one of these stores for 20 years! great place to play. Good service. Felt like a kid again.

Not a bad location at all — parking is decent, lines are rarely long, many of the staff are quite good, and they have a gift registry. I’ve had a few problems with the registry (ran out of paper and the employee thought I was some old guy who can’t figure out technology). Prices are high for things like furniture, especially rockers/​gliders. Diapers are actually priced well here, perhaps as a loss-​leader to get you into the store.