AT&T Authorized Retailer

1 sales rep in the store on the last weekend before Christmas is poor store management. Disappointed in this lack of foresight and customer service.

I had the absolute worst experience at this location. I came in to switch from a previous carrier and get a new phone — should be no big deal. The only associate there was Hadassah. She was very nice and conversational all through the process of me signing up. She did have to call someone (I’m assuming her manager) twice to ask questions, however, so that made me lose some confidence in the whole situation. I understood I would have to wait a few days for my phone to come as it was out of stock at this location. She, again, was very nice as I left saying that my phone would be shipped in 2 – 3 business days, and she was very encouraging that it would arrive before I left for a trip the following week. Well, I left and returned from my trip — still no phone. I was getting suspicious so I gave he store a call, and Hadassah answered the phone herself. I thought she had remembered me since it was only a few days ago that I had been in there l, but she «didn’t». In fact, all she could tell me about my phone was that «sorry, but someone must’ve given you false information because this phone is on back order for at least another 4 weeks.» This made me infuriated. I’m willing to pay all this money so someone can lie to me and then completely deny it in the future?! Still waiting for my phone, I got an email last week that my order was canceled and nobody could tell me why! I’m thankful that I went home for thanksgiving this week because the team at the Mall of America store was a HUGE help! That being said, I will drive out of my way to avoid this location and their associate that clearly needs more experience.

We usually go to the store outside of Arrowhead Mall but after working with the manager Preston and his team I will definitely be switching to this store. I usually wait 30 minutes to be helped at the other location but with this new location there was no wait and the team there was very helpful. I came in to pay my bill and they lowered my bill by $ 50, thats including adding a new free tablet to my account.
Also, the store is brand new so it was very nice and clean inside!