Andrew Christian

Placed an online order at
on December 13, 2015. By December 21 no notice with shipping information. The site listed in process. Telephone customer service on ¹²⁄₂₁ and was told so sorry we are very busy, let me pull your order to the top, after discussion that the items were Christmas gifts shipping was upgraded to 2-​day in order to be received before the holiday. Next day ¹²⁄₂₂ received a shipping confirmation from Andrew Christian with UPS Surepost tracking, this is not the 2-​day as promised. After telephoning customer service more than 50 times, and then getting a recorded message to leave a message and we will get back with you. Already tried that and never received a call back. Finally got through and was told the package has left there is nothing we can do, then inquired about the out of stock item from my order and why I was not informed earlier. So sorry we are very busy during this time of year. Telephone customer service again on ¹²⁄₂₈ and package still shows label created ready for UPS. Told the bins of packages went out, UPS must have it and have not scanned it. Funny, the next day the package is listed as picked up from Andrew Christian. Emailed Andrew Christian requested the store credit for out of stock items be cancelled and credit placed back to the card the order was placed. January 6, my order is to arrive. Not via the 2-​day promised shipping. Telephone Jennifer AGAIN and said sorry, we were very busy, if you would like I can place a $ 25 store credit on your account. REALLY!!! Everything had an excuse. Funny how every time I telephoned my order had movement. Obviously the order was 1. never filled within a reasonable amount of time (1 week), 2. Never shipped when label was created, 3. Shipped via standard shipping even though 2-​day was upgraded. Learn a lesson in customer service, especially with someone who has purchased more than $ 2,000 in items in the last two years… Never again will an order be placed. Beware.

All the stock they have is always 50% off. Yeah it may be a bit small, but its a great collection of new and old. I dont believe they always have the new products, but it’s still fairly recent. Mostly underwear but some good shirts, and other items. Always friendly people. Love going here.

Simply can not understand the low star rating for this place! It was the first time I walked in here since they moved from their last location a block up. I was lucky enough to have walked in during a sale and scored what I’d normally would have paid over $ 150 for under $ 70! The staff were very sweet and attentive! It’s a lot smaller compared to their last location but it isn’t much of a difference. The fitting room was a little odd but then again who needs to try on underwear? Will definitely be visiting again soon!

Not sure why all these other queens are having issues but this little outlet is perfect. Who can argue with 50% off?! Guys at the desk were nice and helpful. He told me they get new stuff all the time so check back in.
Gotta remember that this is an OUTLET and the selection is limited. So if you’re going there thinking they’ll have everything in your size then you need to head to the regular store in WeHo where you can claw away at all the other bitches there. Love this hidden treasure.

yesterday night was the second and last time I will shop at Andrew Christian Boitique in WeHo. The sales associates did not provide any assistance in selcting/​finding or trying on their merchandise. In fact, they acted like they were giving the customer the privilege of shopping in their store. He didn’t like the fact I had a 15% off text. Further, The sales rep tossed the pen on the counter for me to sign the charge receipt.
Hey Mr Christian: your staff needs a major attitude adjustment. I will no longer be spending my money on your products. Your profit margin is what its all about, isn’t it Sir???

Do not buy anything online. The possibility is that the sale items are not available. Customer service personnel are very absrasive on the phone. I had purchased some items that were out of stock. Customer rep will brush off your concern and customer sensitivity is almost non-​existent. They will issue you a store credit for the items not available but they have already charged you $ 10 – 11 for shippingshipping costs and refund only $ 2.50. So the ploy is to purchase again online and the customer throws another $ 10 – 11 for shipping. This is just robbery.

The website is horrible and the customer service is even worse!
Their shipping estimates are not accurate at all, not to mention idiotic
I live in Maine and their «Best Value» shipping, which is the cheapest claims to deliver it within 3 – 4 days (NOT TRUE! It has always taken more than a week), but their «Fast» shipping claims to take 5 days, which is longer (also a big fat lie because it has always taken them more than a week to send something)
The customer service is rude and slow! I emailed them once regarding a return because they had received it for almost 2 weeks and had not processed it. Not only did they not reply, but when I called them they have the audacity to speak to me a rude tone and tried to imply that I was being impatient.
If you actually take the time to browse the website, you will also realize that some of the same underwear has different prices!
They honestly need to get their act together if they want to attracted more business. They have a really stuck up attitude as if they are the only underwear company out there!

My husband Kevin and I went into your Glendale factory store today, and left unhappy, we came into the store shopped around found some pieces that we liked brought them to the counter and asked for a different size. The woman told us that every thing they had was out so we would have to order it on line. We continued to browse around while another couple came in shopping as well. Unable to find what the wanted, they too asked her for help. She then stated they don’t normally do it but she would take it from the factory inventory. After hear her say that I wondered why I was even there, because it didn’t seem like they wanted our business. We didn’t say any thing at all, we just left. This was our second factory store visit, the other was to the old location and we didn’t buy anything from the store ever, we always order online and spend hundreds of dollars and we love the product, but sometimes that instant gratification is wanted!

So I give their underwear 5 stars. Awesome product. Also believe Mr. Christian is an absolute genius. But that said, the service seriously lacks. I bought 10 pairs of underwear yesterday from
. They weighed maybe a pound, if that. They charged me over $ 35 for shipping ground. I wrote customer service to express my concern and the response I got was, «we don’t control shipping prices, UPS sets them.» We appreciate your business. That is bogus beyond believe. $ 35 from California to DC on UPS Ground would be the rate for a 10 lb package. If those underwear weigh a pound piece I wouldn’t wear them.
Have heard similar reviews about the service in their stores.
Mr. Christian, please you get an A (5 stars) for your amazing products and the fact that you are an absolute marketing and design genius. But you need to consider getting rid of your customer service team. They are ruining your good name and the hard work you have put into building an amazing brand.