Prince Douglas R

Dr. Prince is great and his staff has always been cheerful to me. He fixed my teeth and now they look great. No complaints!

Our second kid is now going through treatment, so we’ve been patients of Dr. Prince for several years. In all the years we’ve been coming here, we’ve never had a problem getting an appointment. Terry, who answers the phones and schedules appointments, has always been extremely professional, helpful, accommodating and friendly… always has a smile on her face and is a great person to have greet you!
The same can be said about the assistants. They’ve always answered questions, worked with my kids over and over when they were first starting out with Invisalign until they got the hang of it, etc.
Dr. Prince has a busy practice. While things can get backed up in the chairs from time to time (which is no fault whatsoever of the front desk/​assistants), I’ve never felt rushed or that we received inadequate treatment.

AVOID DR PRINCE AT ALL COSTS! Do your research and find an Ortho that actually cares for his patients and will correct his mistakes.
I began treatment in February 2015 and was never given a correct set of invisalign trays, even after 3 different sets of impressions and NINE visits to his office. Each time the trays would come back and would not fit correctly. He sent the impressions 4 separate times. One time the tray did not go all the way up to the gums. All four times that trays came back, there was always a pretty decent gap (3mm) between my teeth and the tray. I received a 2^nd opinion from another ortho and come to find out that you are supposed to remove the attachments each time you take impressions. How can you take a correct impression with plastic hanging on each tooth. This is most certainly not correct but Dr Prince would always have some sort of explanation or put the blame on someone else, something else. If you do your research, you will see pictures of patients who have been through the treatment. During my research, I did not see anyone who had trays that looked like mine! Dr Prince always had lame ass excuses as to why they did not fit. After each appointment and with my dissatisfaction, his famous one liner to me was always «Come back in two weeks». I was so desperate to have this work as I am getting married and wanted perfect teeth for my special day. Invisalign is not cheap and when I am spending a ton of money on wedding related things, it makes my blood boil to spend hard earned money on a treatment with a joke of a Doctor who cant make something so simple correct.
Each time I would call with an issue, it took DAYS to get a response from Dr Prince, even though the receptionist would promise a call back by the end of the day. He takes on too many patients and with FOUR offices (Naperville, Glen Ellyn, Orland Park and New Lenox), he cannot spend the invididual care that is needed on each patient. Every time I would come for an appointment, Dr Prince and his staff never knew why I was there and I had to explain the situation each time. These people do not have any clue whats going on. Good luck trying to get an appointment at your desired location because they are always overbooked and never available. I had to drive an hour to his Glen Ellyn office at least once because I couldn’t keep taking time off work to come during the day. Also expect to wait in the waiting room WAY past your appointment time. It was a normal thing to wait 30 – 40 minutes until I was finally seen.
Dr Prince gives his cell phone number to his clients with issues but as he never answers his phone and does not return calls/​voicemails/​texts, it is not helpful.
Dr Prince will brag that hes treated over 2000 patients and that he is the top 1% of Invisalign but do not believe this bull. Whenever I had an issue, he would say hes «never seen this problem before» but how can that be if you’ve treated so many people.
If you want a stress free treatment, it is best to go somewhere else where you can get the treatment and service you deserve.

Im on my second kid doing braces with dr prince. Both kids teeth are beautiful. Dr prince and his staff are great to my kids.

What are these people talking about on these reviews? This is my second child I’ve given to Dr. Prince for Ortho care and everything from the initial informational visit to the umpteenth visit for tightening has been a great experience. I was given deals for my financial situation from Nick and the good doctor. Dr. Prince is extremely personal and very pleasant. Funny guy! He’ll make you laugh. The rooms are rather small but whatever. The staff has been really good to our family and I’ve haven’t seen blame come at me even though my daughter (second patient) had three brackets fall off. My favorite is Ania who is very knowledgeable and explains things very well to both patient and parent. Been pleased so far!

Dr. Prince will blame you for his mistakes. The process was long and irritating for me. The staff are also very rude.

I was a patient of Dr. Prince when I was a teenager. His staff was always very nice and kept me as comfortable as possible while I was in the chair. It is now 10 years after My wire braces and my teeth still look great. I am currently looking to come back for new retainers and an adjustment and I am willing to travel from Chicago to Glen Ellyn to visit his office.

If you are looking for a good orthodontist experience, do NOT go to Dr. Prince. While my teeth came out fine, the braces’ brackets broke often and I was always blamed. All of the staff are rude and not polite to parents or children. I always waited at least 30 minutes for an appointment. The rooms are also tiny and they cram multiple chairs into each room. I would not recommend this place to anyone, I’d much rather suggest Dr. Head, also in Glen Ellyn.