Arena Car Service

They suck made me wait 30 min, then called them the asshole on the phone said he was waiting 20 min outside my house when j WAS outside the whole time made me late to pick my kid up !!!

I absolutely love this taxi service. They always pick me up from the train station in the morning. They are very dependable. The drivers are always on time to take me back so I won’t miss the train. They’re rates are low compared to the other taxi services. I recently left my new iPhone in the taxi and the dispatcher Frank had it delivered to me after the driver turned it in. Talk about being honest. Thanks guys! You will definitely get my business.

Despite the bad reviews I took a chance on Arena, They did a good job shuttling guests at my nieces wedding so why not. Franks was great to deal with. I ordered 3 vans for 30+ guests. The cars were on time, in fact they sent an extra vans «just in case of stragglers» They were prompt, courteous, honest and patient. After tipping all the guys, my son in law offered another tip and was told they were already taken care of. Thanks for a job well done. Glen Cove Mansion to deSaversky

Horrible rip off experience.
They charged us $ 70+ dollars to go from the NYIT de Seversky Mansion to the Hilton Hotel at Huntington Station. The driver was late (dispatcher said he would be there in 10 minutes– not true) and he also did not know how to get to our location. We looped around more than a few times. He took over an hour to get to the Hilton Hotel at Huntington. On our way to the mansion from the hotel it took about 20 minutes. I feel like he did this out of resentment because my boyfriend was pretty adamant about the fact that we needed a taxi in about 10 minutes. I would stay away FOR SURE! !

What a awful awful business run by the most rude, inconsiderate people ive ever met in my whole life. I’m a Volunteer firefighter in Glen Cove and I was in desperate need of a taxi as I was stranded in the middle of no where with –5 degree temperatures. After getting kicked out of my ladies house with no phone, jacket, or wallet the only thing they did for me was call me a cab. Upon the cabs arrival I told them that I had left my wallet at my house. And I need to get a ride there in order to pay them. (only 3 miles) The driver after being very rude to me telling me that if i dont have money to «get the f*** out of my cab, im trying to make a living.» I was sent on my way wondering the streets for 30 minutes in nothing but a sweatshirt. eventually I made it to NSLIJJ where I collapsed from stage 3 hypothermia and woke up hours later saved by a passing police officer who saved my life. 10 more minutes outside and my body would have completely shut down. Even stranded and desperate this horrible cab company almost caused me to lose my life. AVOID THEM AT ALL COSTS!

I don’t understand all the «avoid» reviews. This is a local cab service that specializes in getting folks around Glen Cove and nearby. Sometimes, on the way, they make stops to pick up other folks; it’s like a community car, and it’s reasonably-​priced. We have used them for as long as they have been around, on an occasional basis. We used their predecessor, Cove Taxi, for decades before that. Super Snooty Limousine it is not, but it’s a reasonably-​dependable, affordable way to get around this area. I used them recently to get from the house to the mechanic that was working on my car. Called them, spoke to the dispatcher, who was perfectly nice, but given that the phones were ringing it’s not like he can make ten minutes of conversation. He knew where I was and where I was going and said they’d be at the house in a few minutes. A few minutes later, the guy was outside. Friendly, chatty driver. It was 7 bucks from the house to a place ten minutes or so away. A few years ago, my girlfriend used them to get from the house all the way to Huntington (work) a couple of times a week. When she asked for a no-​smoking driver, they always sent a sort of upgraded cab with a particuar guy. When it came time to pick her up at work, they were on time. When she made arrangements to be picked up at a certain time in the morning, they were always there in the driveway on time. I haven’t used them for airport service; I usually use Carmel or Dial 7, since I have an account with both in the City. They are happy to come here and collect me for the airport. But I don’t see any systemic reason that Arena’s airport service wouldn’t be perfectly-​acceptable. Maybe people are just expecting too much, or aren’t used to dispatchers that are quick and efficient.

Avoid like the plague ! Dispatcher is super annoyed to answer calls most of the time it seems, then if there is even the slightest amount of snow forget getting a taxi, most drivers should retire and shouldn’t be trusted behind the wheel of a car, on several occasions the drivers speed, don’t stop at stop signs, very dangerous and the drivers are very lazy, it’s like you are bothering both the dispatcher and the drivers
Yes prices are reasonable and they are prompt but if they drive recklessly does it really matter?

Dispatcher was ok when I called to reserve the car but when they weren’t there to meet my train and I called the dispatcher had an attitude, telling me the car had to pick up someone else first and that was just how it was going to be. If you can find someone else to drive you, do it. These guys really stink. The driver was fine, but it’s hard to recommend them when the service is poor and the dispatcher is beyond surly.

AVOID!!!
One of their drivers nearly ran my car off the road while exiting the King Kullen on Forest Ave in Glen Cove. I went to the dispatch office in person immediately afterwards to lodge a complaint and was pretty much dismissed. I then called to request the name of the manager and the dispatcher (Joe) hung up on me. TWICE!
Reckless and rude. A prize-​winning combination.
Seriously. Avoid them.
UPDATE. MAY 18, 2014. Things have NOT changed for the better. I just saw an Arena car nearly cause an accident on Locust Ave in Sea Cliff around 7:45 pm. The driver then proceeded to curse out of an open window at ME as I was walking on Sea Cliff Ave with my dogs. He then turned south on Dubois Ave around 40 mph. The Arena drivers are either criminals or maniacs. AVOID!!!
UPDATE. 8÷7÷2014. Just witnessed an altercation between a 60-​something white male driver and his 20-​something white female passenger as she was dropped off at the Sea Cliff rail station. He was yelling out the window telling her to «shut up», «F$&k you b@$ch»”. Driver clearly unfit to be behind the wheel. Passenger called in to Arena to complain and was summarily dismissed. AVOID!!!

ok, I am done with them! called in the morning for airport pick up and when flight arrived, driver was not there. They need to hire someone to pick up the phones and arrange all the rides, because whoever is doing this is very rude, doesn’t listen and doesn’t take info needed. They hang up on me few times, maybe because I was taking few extra seconds giving them flight number etc. It’s like you have just two seconds to arrange the taxi before someone «barks» something on the other side and hangs up. And then there is a problem, because of lack of the communication.

OMG don’t EVERRRRR use this company! I called to ask if they could pick us up after a wedding and that we had a wheelchair with us. The animal on the phone told me no, they had nothing for a handicapped person! Sooo rude and obnoxious! Imagine in this day and age how someone like that could actually have a business much less stay in one!

totally unreliable. Have not been able to deliver cabs on multiple occasions when we were trying to make trains. Call someone else.

Use this car service all the time… very reliable for the most part, and reasonable prices.