Associated Cab

My über app stopped working due to my debit card issue so I started to catch cabs to work. My trip from my house to work is usually always $ 7. So I caught one today. Called them at 4:15, had to be at work at 5p driver didn’t arrive until 5:10p. I get to work & looked at the meter it said 7.25. I tell the driver that I’m going inside my job to get cash back. When I return with $ 10 he gives me my change ($ 1) I looked at the meter and it said $ 9.00! Apparently he charged me while I went inside! No other driver did that so I just decided to never catch this cab service again. I thought that was very unfair considering I wasn’t physically in the vehicle.

This company has terrible service. The dispatcher will lie to you. They don’t care how long you’ve been waiting. They are not a company I would do business with because they do not give a blank about the customer.

Had no car because it was getting repair and I gave this cab company a try worst mistake ever I called and requested for a cab at 1030pm at my job which is a hotel they said cab will be there in 15mins 1045 no cab 1100 no cab 1115 still nothing so I call back and he says he’s 3mins away im like ok fine I go outside in the cold 39mins past still no cab I call back again and he says with a additude you wasn’t outside the driver talked to the front desk and they don’t know nothing about it I explained I work there and I say f**k it and hung up and found the über app entered my cc number and got a ride in less then 5mins and I got to track where the driver is at and its way cheaper I think über going to blow all these nasty cab businesses off the map

Very antiquated cab service. Dispatcher sounded like he has been smoking Camels his whole life, barely discernible.
Cab arrived promptly, but the driver didn’t even know how to control the heat… must have been the first time driving this car.
Here’s the kicker… when I go to pay, he pulls out a 1980 CC slide machine. Are you kidding me??? It took an extra 15 mins and is now the most insecure credit card transaction on the planet. My CC # is now floating around an old cab shop in Glen Burnie, MD.
Let me know when you catch up w/​the 21^st. Century. Now you know why people want to use Über instead.

I gave them no stars … horrible customer service … my daughter had to wait over 40 minutes for a cab. She called 3 times asking for an ETA and they were not able to even give her an estimate, not to mention the rudeness. I have ridden in one of their cabs to the airport before and it was disgusting … reeked of smoke … what a horrible experience for both of us!

This is a cab company, not a car service where you pay a whole lot more for exact timing of pickup. My household has used them for many years and we find them to be a great cab company.

I’d call this business taxi bait & switch if they advertised & if there even was such a thing. The first 3 – 4 times we called them, they did a great job, then it went south fasr, getting worse & worse. The last straw was waiting outside a medical building after they’d closed, in 20 degree wearher with smow swirling around me, for over an hour while they mademone excuse after another. Had the Hispanic cleanimg guy not taken pitybon me &opened the door for me, I’d likely have ended up hypothermic. I am disabled, which made it worse… I live in constant moderate to severe pain & that did NOT help. I finally called them to cancel the call, they said the guy was within 10 min. & told them I had him on stopwatch on my digital warch & in 10 min. I was going to get another service to come & that I wouldn’t take their cab while I waited even if they showed up before their replacements. All of a sudden, not 3 min later, theie cab showed up. The driver apologized, said the snow was holding pwople up & I said I’d called over 2 hours ago & every time they said they’d be there in 10 — 20 min instead of giving a realistic time frame. On top of that, the guy had no idea where he was going, said he didn’t have a GPS (all of them do so that ‘s a lie) & would not liaten to my directions. I had several of their drivers say they didn’t have a GPS but I could see the screen… they didn’t listen to my dirextipns. They were, IMO, tryong to add to the meter by making the trip longer, also, don’t eber let them take a highway as they will zoom along in the fast lame & «miss» your exit & try to miss the next few ones where they could turn around.
Unilocal, can you please add negative stars or something? You can see this company really needa them.

I am giving this cab service two stars because they came in a timely manner and got us to our destination on time. However, this was the FILTHIEST vehicle that REEKED so badly of cigarette smoke that when I got out, I smelled like a smoker. If it were not for the fact that I didn’t have time to request another cab, I wouldn’t have gotten in. I would advise asthmatics to request a smoke free cab if they ever have to use this company. I know that drivers use their own vehicles but they are a representative of the company. It seems like the company would require cab drivers to meet some basic standards. Forgot to mention the price was ridiculous as well. I think we travelled 10 miles and the fare was over $ 30. My suggestion, catch a bus, couldn’t be as bad as this cab.

Picked up late. Booked cab the night before. Cab then drove to wrong train station. Missed my train. Totally unreliable.

Dropped us off in Baltimore but when we called for them to come get us they said we cannot get you in Baltimore really makes a lot of sense!!! What a horrible company

Very Bad Customer service the Witch who picks up the phone should not be working there they left my wife stranded!!!
Hope this Company With That B***ch goes under