Upscale Consignment

There are only a handful of furniture consignment shops in the area and this is one of the better ones. Unlike another one in our area that doesn’t mark down, this place drops the price by 5% every 30 days. They usually have a decent selection. The prices are a little high to begin with… but it keeps me from having to search craigslist and go to a strangers house… where I’ll feel pressured to buy whether I like it or not. I’ve met some pretty creepy people off of craigslist… so yeah, I’ll pay a little more to avoid that. And if I really don’t want to pay the price I can wait and if it’s still there at the 30 day mark the price will drop.
However, patience isn’t my strong suite. ;-)

3.5 stars… But I can’t get that to show up. I’ll err on the side of a higher rating.
I’ve eyed this place for awhile, my family and I are redecorating and have been looking for a sectional. Because I have kids and dogs I’ve been hesitant to pay for a new sectional– but I do want quality.
Upscale consignment has good, quality furniture and I would agree that the price is about 50% of full price– although there were some pieces that seemed priced very high (but who knows). Several different styles of furniture are represented– so it was fun to look at all the options. I do think that the art is WAY over priced.
My issue was the overall tone of customer service. We were greeted at the door by a gentlemen who was at the counter– but once on the floor we had no one to ask for assistance. I had no idea how to buy anything– so I ended up bringing the tags to the front (which seemed to have been the wrong choice). I asked if the price on one of the art pieces was negotiable– he curtly said no. (To be fair there was a sign saying prices are firm, but I hadn’t seen it).
After I said that I wanted to buy the two pieces (totally over 1000.00) the gentlemen asked the woman behind me if she needed help– she needed a check. He politely asked if he could get the check for her first– no problem. I went to put one of the tags back on an art piece that I didn’t buy. The exchange was polite– but far from friendly or helpful. I got the feeling that I was not considered a very valuable customer. In the time it took for him to help the other lady and for me to put back the tag– I talked myself out of buying one item (300.00).
When I came back to the counter– he was gone and a woman was there to help. She was friendly and nice. But I ultimately was put off by the exchange with man.
He DID say hello at the door– but I had no idea what the process for buying was, no one assisted me and I just felt like he didn’t think I should be there or he doubted I had money. Just a feeling I got, but looking through the reviews– it seems like a theme.
My suggestion for Upscale is just to be nicer. Your inventory is great, I thought the furniture prices were reasonable but I felt like a burden.
UPDATE– Ken, thank you for taking the time to respond! I appreciate your response and I wanted to let you know the sectional arrived today and it’s in even better shape than I noticed at your store. It was a great value, spotless condition and I really appreciate your follow up.

If I could give this business zero stars I would!
We walk in and we aren’t even greeted or asked if we need any help! The male older clerk walks right past us. The prices are «sky high «which is insane because I can go on craigslist and get 100% better deal!
We walk out and he’s talking to the lady at the front desk and doesn’t even say a word to us! Really?
Needless to say they will never get my business and I will let everyone I know know that also!

My family and I went in last week to look at a dining set we had seen posted on Craigslist. The person who spoke to us showed us to the dining sets and when I mentioned that we had seen the same set on sale for less elsewhere, the man told me I must be mistaken. I felt like he was fairly rude about it. They claim to have excellent prices but we did not find that to be the case. We went to another retailer and purchased the same set for $ 200 less. Today I saw they lowered their price. I understand that the customer is not always right, but I don’t appreciate being told I am mistaken after I’ve done my research. We won’t be going back.

I have been in UC several times after driving by it for a couple of years. On their website I listed what I am looking for and when anything matches I am notified which was very cool.
This is another place to get ideas and see a lot of nice furniture at a fraction of the cost of new retail. I was quite impressed with the brand names I saw (thus the name «Upscale») and the selection of leather furniture. I also appreciate the fact that I can look without being bothered like in some furniture stores. They have price breaks depending on how long the item has been on the floor. Also, not sure when but they started carrying jewelry and very nice dishes and fine china. Sort of like an estate sale without the odd feeling that I am invading someone’s home.

I made a purchase a couple of months ago here. I have to say when I first went in to look at the item, my friend and I weren’t treated all that well. I was really disappointed but I kept watch on the item for a couple months and feeling not too great about making the trip over there, I emailed in about it… and much to my surprise: they responded very cordially. I called them and sorted out the details and went in and paid for/​picked up my item. Everyone was very nice and friendly and the item I got was phenomenally priced. I am very happy with my transaction. My only advice to the business is: you would have made the sale 2 months prior (maybe) had you been slightly friendlier :) Still happy with the store and my purchase. Advice to future customers: if you have a price in mind, make an offer — the worst they can do is say no but they just might say yes!

I love Upscale Consignment. Their inventory changes frequently, they keep their website updated with photos.
I have called and put items on hold to view in person on multiple occasions, since I am usually looking for something specific I keep up online rater than just wandering through the store since I live an hour away.
In 2012 I purchased a beautiful, custom desk with Queen Anne legs for $ 325, I also bought a matching printer caddy for an additional $ 50. I was thrilled with the purchase since I had been looking around for quite awhile for a desk for my office in my new home.
Consignment takes some patience and perseverance, but the payoff is worth it to me, I could have spent at least 4x more on an inferior desk.
The staff has always been friendly and helpful.
Whenever I am shopping for something I check out Upscale Consignment’s online inventory before I go anywhere else.

Upscale is my new favorite furniture store! I’ve gone in there at least 10 – 15 times since I first discovered them, and I’ve found a ton of great items each time! So I figured I should share their awesomeness with the world.
First, the building is HUGE… they have such a wide variety of furniture, and they have used AND new furniture.
All the used furniture is on a mark-​down schedule, so if you fall in love with a piece, but it’s out of your price range, you can wait two weeks and it’s marked down 10%!!! This is an awesome concept, because this means that the furniture doesn’t just sit there… their stuff is constantly rotating, which could be a bad thing for me, because I want to go in every week to see what’s new :)
The used furniture is always in excellent shape, I never see anything in there that should have gone to Goodwill or been in a garage sale. Their stuff is NICE… I’m always surprised that people get rid of furniture that looks BRAND NEW…
Staff has always been super friendly and helpful, I saw someone on here said she got ignored, but maybe they caught them on a bad day, because I always get excellent customer service. And they were even kind enough to explain the whole consignment process to me, and how the markdowns work.
AND, last but not least, they have a website with EVERY item in their store on it… with photos, descriptions, and dimensions of EVERY item! I don’t know how they have the time to do this, I really dont… because they have a TON of stuff! But its fabulous, because if you don’t have time to visit the store, you can browse the website to see if they have anything that you’re looking for. Then if you do find something you like, you can call and they can hold the item for you for 24hrs until you can come in to see it. Awesome concept!
Oh my gosh, I could go on for days. We decorated my mom’s entire summer house with pieces from this store!

Went in looking for a desk for a home office, was ignored by the 2 salespeople. Went to the front desk, was ignored by the salesperson there. Prices seem too high for USED furniture.