Chili’s Grill & Bar

I usually don’t leave reviews or complain but on this one I had to…
Service:
— took about 15 mins for them to FINALLY ask us what we wanted to drink.
— took about 15 MORE mins for them to take our order.
–appetizer took a about 20 mins to come.
–35 mins later, I asked the lady in the front how long it takes because the people behind us had a party of 6, had their food & were almost done eating.
Food:
–got a toasted turkey sandwich, for $ 9 I would expect it to be decent, (I was wrong…) it was gross, drowned in mayo & some pieces of lettuce looked old.
Overall, I would NOT recommend this to anyone. A complete waste of money. The only upside was I talked to the manager & he gave me a refund on the $ 9 sandwich that I got.

Been waiting for 30 min for my tortillas that were supposed to come with fajitas and all the condiments for my dinner at this time my food has gone cold and my bread on my burger is hard and stale! Don’t waist your time

Omg my waiter was super hot and super awesome. Taylor is amazing best customer service I’ve ever had in my life. Did I mention he’s hot. Like on fire. Lava hot. Stupid hot. Crazy hot.

Although the waiter, was pleasant, it was one of the worst meals I’ve had in a long time. I ordered the grilled avocado sirloin with citrus sauce, on a bed of asparagus. Everything was so salty that it was almost inedible. The asparagus was tough, chewy, and salty. The only reason I ate as much as I did was because I was starving.

Ah. In one line, really bad service and the food isn’t even worth it.
Drinks
— — -
~The Arnold Palmers both mango and strawberry were very bad. They were so diluted that water tasted better.
~The Tito’s punch cocktail was pretty great and made up for the mundane Arnold Palmers.
Food
—–
~They serve complimentary chips and salsa. The salsa was tangy and good for an appetizer.
~The nachos we ordered were already very cold when served.
~The vegetarian fajita was an utter disappointment. I would call it broccoli salad.
~ The enchiladas were okay thanks to all the cheese.
Overall, the food lacked flavour.
Service
— — -
If not for the lousy service, I might have given a three stars. Too bad, we weren’t even checked upon regularly.
This place makes me lose the last hanging thread of faith I have in chains.

Decent service and not too crowded.
I can’t handle anything spicy so I resorted to the you pick two for $ 8 chicken tacos and chicken enchilada. I also had a mango Arnold Palmer which was really refreshing.
The other member of my party had a Cajun pasta and coffee. The waiter offer A refill for coffee but we said not yet. Shoutout to her for actually remembering to come back later. She didn’t have a name tag but I believe she was blonde with a ponytail?
Service has definitely improved throughout the months. I came last summer and they served a table their appetites last.

This place was great for our family. When we arrived we were seated right away. It was early evening so it was still pretty empty. I felt loud since the music playing was so soft it could barely be heard. They had a koalas changing table in the restroom which was nice.
This chili’s has a great new feature they added to the tables. A tablet like kiosks to order and pay for drinks, appetizers etc. They call it a ziosk. The best part about them is you can play over 9 different games on it like a tablet with apps. I’m blown away. Each table has one. Since we have two kids they each wanted one so the server grabbed one from another table and didn’t hesitate. How kind. The tablet had a pawn like figure attached to it for placement. So you didn’t have to hold it to play a game, which was awsome! It was certainly a ploy to keep people’s wait time go alot faster. Which worked!!! Lol. Neat.
There was a great deal we came here for which wasn’t advertised anywhere on the menu which was all you can eat enchiladas. The first plate comes with rice and beans but none there after. The enchiladas were nothing like an enchilada should be. I mean it was basic enchiladas but the texture and taste was awful and all wrong. It was as if there was a napoleon dynamite trying to make enchiladas in a microwave. Horrible. The rice was good but the beans were tasteless. The soda was even a bit off. Like it was watered-​down. Ugh.
For us the service was four star but the food was one. I might give it another run. Try another dish. I’ll be Unilocaling it guaranteed!

My wife and I were out doing errands in Gilroy so we decided to grab a bite to eat at Chilis.
We arrived around 3:30 on a Sunday afternoon and the place was packed. We only waited for about 5 minutes for a table. We noticed that the tables that were empty were trashed, which implied that they had been crazy busy before we got there.
As we sat down we were greeted by a friendly waitress with a great smile by the name of Sarah. We wanted the 2 for $ 20 specials. My wife was having trouble deciding what selection to order. Sarah’s knowledge of the menu was very helpful and she recommended the Bacon Ranch Chicken Quesadillas. I ordered the Fajitas and for the appetizer part of the deal we ordered the bottom less Tostada Chips & Salsa. Sarah took our drink orders, which I ordered Flavored Teas (Blackberry or Mango). I told her that I’d start with the Mango and then the Blackberry.
Sarah was one step ahead of me and brought both the warm chips and salsa and two of the flavored drinks in both flavors like she was reading my mind. The entrees took a while, but we were in no hurry. The Fajitas came out nice and hot and my wife’s Quesadillas were also nice and hot.
Sarah was awesome. She took care of us as well as several other tables around us at the same time and still had time to chat with us. My drinks never went past half full, which is a real issue I have with most places we go. She kept bringing them and even brought 2 at the same time.
We were stuffed and very happy with both the food and Sarah’s attention to detail and knowledge of the menu. Good job Sarah. You nailed it.
Sarah, good luck with the rest of your schooling at Cal State Monterey and your teaching career. You will make an awesome teacher. Keep smiling.

Horrible, horrible…
Just don’t go here; service is just extremely bad. I’m not a complainer, but this place just sucks.
It takes forever for the food to come; staff is slow and inattentive.
I’ll never go back here again…

We walked in and after looking for a clean booth and finding only 1, we were then asked to move cause the section we were in was closed. Needless to say they cleaned a booth only to walk over and found the seat to be full of food. Rude!

This was the worst Chili’s I have ever been to!
The customer service is not the best, I ordered a salad and a turkey burger. It’s pretty hard to mess up a «house salad». The lettuce was old the carrots were no good. The turkey burger was over cooked. I’ve had better food at Jack-​in-​the-​Box! I asked for dessert, they told me that they were out of the desert I wanted!!!
I got the check it was Way too much money$$!!
Lousy food, poor customer service.

Have been here a number of times. 7 out of 10 times the waiters were terrible, including this past New Years eve mid day when it wasn’t even that busy. Food has been cold on so many occasions and at times when we sit in the bar area once again bar keep is not super busy but our drinks are so s l o w that we could have easily downed two or more and would have if anyone would have checked on our table or the dumb kiosk would have worked. Normally waiters are there to push more apps, more drinks etc., this would be our go to spot but I’d rather go across the st to Daves BBQ for the bar and food.

Ordered the onion rings… stop! They look like the left over center of the tower of onion rings from red Robin

This is the worst Chili’s restaurant ever.
The concrete outside the front door looks like someone drug a dead body around and tried to clean it up with the fryer oil…
Every time we’ve been here they screw up everything and the food sucks anyways.
They cleaned a table for us when we got there I slid into a slimy wet booth with shorts on. Horrifying.
My burger was so greasy and grey colored I couldn’t even stomach it. I took a piece out for my dog and even he questioned its integrity.
Just nasty…
Human disapproval…
Dog disapproval…

After our 12÷26÷14 experience, we were offered some Chili’s coupons by their corporate office. We should have given them away as a birthday gift or a tip to the paperboy!
We arrived on a Friday evening to find the dining room ½ full. We still had to wait 20 minutes for a table… here we go again!
The tables are not cleaned with cleanser — just a slimey rag from the busboys pocket. We watched the rag used to wipe chairs, tables and highchairs. Baby barf wiped on the table — YUMMY!
No warnings about the ZOOSK tablets on the tables. There is a 99¢ charge if you play with it — but there are not warning stickers on the table, back of the tablet, in the menu, signs on the table, warnings in the lobby… a big scam, so beware!
Our appetizer arrived promptly, but the entrée order took forever to arrive, and in their usual fashion, it was all screwed up. The entrees were cold. Vegetables were undercooked — basically raw.
I’m not complaining to anyone this time — I’m just NEVER going back TO ANY CHILI’S.
They are not like the 1980’s Chili’s that we grew up with… bottomless french fries, handmade burgers, and «honest» tacos.
It’s worse than the diner at a Tijuana truck stop.

If I could chose no star I would. We had the best waiter. But yes the appetizer came out in a good amount of time. But about 45 minutes later after we finished our starters we had finally got main course.
Mind you our food was cold. Sent it back and still came back cold. Even the broccoli that’s supposed to be steamed seemed like it went from the delivery truck to the plate. We had fajitas that weren’t even sizzling. Had cold mango-​chile chicken. Had one pasta lost in transit. And another pasta that was just frozen cold. Where you knew automatically that it’s been sitting.
Mind you the general manager came out to speak to us. After we had to ask after 4 times of the food getting sent back. And she was even rude. Didn’t come out professional at all. There’s no communication through their servers and the kitchen staff.
I HIGHLY WILL NOT BE RETURNING. Worst service I have received. Mind you I never right reviews anyways about any place whatsoever.

I was seated within 10min on a busy Saturday.
Our waiter was always checking in with us. Great customer service. We never had to ask for a refill he kept up with us.
My 4yr old son was excited he was able to play games while we waited. The little Kiosk on each table is a great idea. We were also able to pay our bill with it and it helped us calculate a reasonable tip.

Went here on a Sunday, and it was busy we had to wait 15mins for a table then got seated and our waiter was very nice and efficient.
Our food was cold on the appetizer came out fast, maybe to fast cause it was cold. Then our drinks were behind due to the bartender. The main was delish but we waiter over 45mins for it.
We will probably not be coming back when we are in Gilroy.

if you want under cooked food as well as Bubble guts minutes after you finish eating this is your spot. Horrible service. Had ordered to-​go, They made me wait almost an hour. And on top of that the food was garbage. How can you under cook chicken fajitas you ask??? It can’t be that hard!!! Never will I ever try this place. Chilis of Gilroy you should be ashamed of your selfs!!!
P.S if there was an option where you can give Negative stars this place would be @ –10!!!
Only reason I’m leaving one star is that’s the only way you can leave a review!

I come here fairly often. The staff is usually friendly.
Of course, fully stocked bar. Can’t beat it.
Eight big screen TVs. Always has all the games on. If not request a channel. They will change it for you.
Lots of seating in dining area as well as the bar area.
Bathrooms usually stocked and clean. Restaurant is also usually clean.
You know the menu by now I’m sure. Ribs. Chili. Fajitas. Pretty good for a chain.
Seems to always have new staff.
No wifi. No adjacent wifi. BYOI (bring your own Internet) LOL
Use your tables ZIOSK to reorder drinks! Pretty cool!
I will be back..