Walgreens

Pharmacy staff are not customer oriented and more focused on leaving on time than serving the public. I drove up to the pharmacy drive through to buy Claritin-​D for spring allergies a few minutes before closing at 6:00 pm on Sunday. The clerk said that I’d have to walk in and come to counter to purchase this since they don’t sell Claritin-​D from the drive through… ok…so, I noticed they pulled down the partition to close the inside counter. She told me they were closed inside. Since she closed the inside counter I asked if an exception could be made to sell from the window… she talked to the pharmacist who didn’t turn and kept working with her back to me. The clerk said to come inside and when I did… they NEVER opened the partition or peeked to see if I was there waiting. I will NEVER return.

The pharmacy is horrible at this Walgreens, I have seen lemon-​aid stands run with more proficiency and better customer service. Last time we tried having a prescription filled we were told to go to a different location because they were busy.

A poorly thought out and horribly managed company. Zero accountability. Guess what — when you call your «local Walgreens pharmacy» You speak to a post high school associate who could absolutely not care less about your call. Call them; its aparent. Furthermore, the call center’s in Florida and has no idea of your specific branches hours of operation, which is inexcusable with the technology available today! Seriously!!! Recent call: «Yah it’ll be read in like an hour». Well, I’m in AZ, its 8AM and you’re 2 hours ahead and my branch doesnt open until 10AM. I escalated my concern with a manager who admitted the «well known» disconnect with their call center and the retail locations. We’re not dealing with missiles here people, but medication is important. I’ve had 3 other fumbels with Walgreens in the past and today I moved over to Frys. NIGHT AND DAY. You speak with a firm member at THAT location (amazing concept) and the the level of service and tact is 5 diamond. They seem to care. Granted we haven’t had any issues at this point and I don’t forsee any. However, based on my initial interaction today, I feel confident they would handle it with more empathy and corrective action then the Walgreens boys and girls.

The wait time at the pharmacy is absolutely ridiculous!!! I called a prescription in on Monday night. Still wasn’t ready tuesday night at 9 pm. Went back to get it and had to wait in line with one car ahead of me for ten minutes. I couldn’t go in because I have my dogs in the car… Won’t be going back

Better than a 7 – 11.