SY Electronics

So far not so good. I purchased a Samsung from best deal in town and turns out this particular Samsung has a board issue. Being the busy guy that I am, I waited till just after a year to follow up on it and of course the manufacturer doesn’t want to take care of their bum product so guess who’s stuck paying for a crappy product — the consumer as always and Samsung TVs aren’t cheap…
Contacted this outfit a couple months back right after the manufacturer warranty expired. I realized it didn’t matter when I get this TV fixed because it’s going to cost me several hundred dollars so who cares if it’s now or then. So I decided to put them off. Well, now the TV will have it psychotic fritz for 3 – 4 days solid so I guess it’s time to get on the schedule. I contacted them on Monday and left a message and didn’t hear back from them so I tried again Wednesday morning. The soonest they could get me on schedule was Friday. I said that was fine and I informed them of the problem. I requested for them to bring the board with them so that I could get this television repaired before the weekend because I am going in for surgery Monday and I’m not sure when I’ll be available again. She informed me of her $ 85 show up charge to do nothing but look at the TV and I told her that was fine as long as it was getting repaired the same day. She also told me that I would have to have somebody there the entire time so that we could lift the TV off the wall so the tech could getting it. OK, so I scheduled for Friday and then she informed me that I would have to wait around the entire day from 1 – 5 p.m. So I made all the proper arrangements and found a friend to waste 5 hours of his day waiting with me.
The technician doesn’t show up to till after 530. He does not have a board with him and he did not need my buddy here because he did not have the board with him. All he did was open the programming in the television and it told him what was wrong, which I had already done with the lady before. so no it’s Friday after 530 and I can expect a phone call Monday sometime about the cost of the board.
I am surrounded by customer service with my job and if I treated customers this way I would definitely not have return work. I will update this review with the cost of the board and for additional customer service to follow.

May 2015. New Samsung 65 inch LED television from Spencers TV & appliance, needed a service call right out of the box. The guy came out and diagnosed it through service port that it needed a motherboard. Ordered the part, came back in 3 days, put it in and it works fine now. The guy was a genius in diagnostics, information, & set up help. Very professional and on time.

Rip off…5 year old 42″ LG tv $ 322 to replace the power supply after the $ 85 estimate fee. Can buy a brand new 42″ for $ 299. Do not use this company

I called Sy Electronics because my Mitsubichi DLP had white dots all over it. I had read online that this was happening. (it’s 6 years old) After explaining my dilemma, I learned that Mitsubichi would give me the part, and I just had to pay for the tech to come switch it out. $ 200. This was less than I had anticipated. It only took 2 – 3 days for the part to come in, and Sy Electronics called and scheduled for the next day. The tech/​service man came on time (at the beginning of the time window) and was done lickity-​split. Very helpful, respectful, efficient, competent. In a world of schisters, it’s good to see this type of response. Thank you, Sy Electronics.

Worked with SY Electronics for the repair of my Samsung television. Excellent communication with regards to my service appointment. Technician showed up within the scheduled service window and took care of my problem quickly. Technician very personable and efficient. EXCELLENT service! I would highly recommend.