Octane Thrills

Talk about some super shady crap!
We called an ad we found on Craigslist a week prior to renting from someone called «Chaplin»
At first the guy seemed very nice and was making us «great deals» on a razr 1000. We set everything up and had said we needed the rental for the following week.
After receiving an invoice for 900 and change for 3 day rental (about 100 dollars less then a place we found via Google)
We were all set and ready to pick up the night before our rental day should start.
That’s when things started to get a little weird.
We called the night before just to double check and confirm.
That’s when Chaplin told us that our rental wasn’t for that weekend but instead the following weekend. When we must have both said a dozen times what date we needed the rental for.
He (Chaplin) then proceeds to tell us that not only does he not have anything available for us to rent (this trip was planned months in advance and no way we could just push it a week back because of someone’s error) he tells us that the money can not be refunded because it’s in the 2 week window to cancel ?!
After a few calls around to see what we could do as far as rentals would go. (Being that we now were out almost 1k dollars on our credit card)
Chaplin gave us a call back and informed us that he would refund the money minus 80 dollars for a cancelation fee… And that he «knew of another place» that they sometimes work with that had a razr 1000 turbo that we could rent.
Off we were calling this other place and a guy named frank.
To make this shorter … The price was not the same deal that we first had with «Chaplin» and we ended up driving to a random parking lot in Gilbert and waiting over 45 mins (almost 10pm when we finally left)
The razr was clean… But the tires were in terrible condition. With one tires sidewall having a two inch gash in the side. We asked about it and frank said that it shouldn’t be a prob as the tires are built very strong and blah blah blah.
He informed us that there was a tool box in the back that had all the tools needed incase we needed to change the tire at question.
No gas tank included and no goggles like almost all other places include.
We informed frank that we were planning on going up the crown king trail at which Frank’s response was «you’ll have no issues at all with this thing»
So it happen… About a few hours into our ride the tire popped… Not the tire with a large gash in the side already but the other one that was also as bold as you can imagine.
Stuck in the first triple digit day this year. We kept calm and decided we would change the tire…
The jack was the worst pos we have ever seen. Almost not even being able to jack up the vehicle enough to let us change the tire.
The «spare» tire was in even worse shape then the tire we were replacing. Bald with no tread on it.
This spare tire ended up needing to be pumped up every 20 mins or so, as it was losing air. So much for a spare right?
Not only do these guys rent out something with tires that you have to bank your safety on… We had to cut out trip down a day because no one wanted to go out riding something with one tire that has a chunk of rubber missing and a spare tire that leaks air both with no tread.
This place ended up charging us over 700 dollars to repair the tire and a supposed cracked panel on the bottom or something.
Granted damage happens. But this isn’t the best practice for rental if you ask me.
If it had a new tire it wouldn’t have popped and if the spare was a real spare and not an old tire we could have ridden another day and this so called damage to a panel on the bottom wouldn’t have happen in the first place.
These guys (frank and Chaplin) from reading Unilocal (which I wish we would have read before renting) work together it appears and this whole thing I just typed seemed like a theme.
Don’t bother !!
Google off road rental and get someone that meets you in a store not a parking lot and that maintained the vehicles you rent.
Cause when your out hours away in the desert you don’t want to risk your life on a shady rental.

What a great experience this rental was! These guys are great, they walked me through the process and answered every question I had. The equipment was top notch and performed flawlessly on our 52 mile round trip to Crown King and back. I would highly recommend Octane Thrills if you are looking to rent a UTV. Fair pricing and great service! Thanks guys, I will be back soon!

We had a great experience renting out a Polaris Rzr 1000 ! We are from MA & were looking to enjoy the AZ sunshine with a little adrenaline! Chaplain and James were wicked helpful & gave us all the information we needed to be prepared for the ride. They gave us directions to Sycamore Creek & we had the best time on the trails! The customer service was unparalleled & we will definitely be renting again. We highly recommend Octane Thrills to our friends & family going forward. Everyone was above & beyond friendly throughout the experience & put our safety first! Thanks Chaplian & James for an unforgettable experience!

I had a good experience with octane thrills. The owner is friendly and the equipment is top notch. I would recommend this company.

We rented the RZR 1000 (turbo) for the weekend and I have to say it was an amazing experience! I would recommend this one for experienced drivers because it was a lot more power than we expected. Pick up and drop off was easy and the staff was very helpful! A special thank you to James who gave us some valid tip on some awesome trail!

I had a great experience renting a Polaris RZR from Octane Thrills in Gilbert, AZ. I was a little apprehensive, not seeing a big shop, but dealing with Chaplin was top notch. They are a small outfit, but do deliver what they promise. Great equipment for a fair price. The RZR 1000 4 seater was in good running condition and a blast to drive.
Oh man was that RZR fun !
The reservation process was easy to do online and over the phone to answer questions. The pick up and drop off process was easy, no hassle.
I would rent again from these guys.

Excellent rental. Staff is really easy to talk to, Very customer service oriented, nice and friendly. Units are strong and functioning. Couldn’t be happier, made my glamis getaway a great experience on a rzr. Can’t wait to rent the turbo.

We had a great experience with Octane Thrills. First, they were very knowledgeable about the machines they had available. We rented the Polaris RZR four seater and this thing was incredible. It was brand new and super powerful. We had a bit of a drive ahead of us and we were able to pick the RZR up the night before. James went through all the paperwork with me and also helped me checked out the machine itself. Again, it was like brand new and we had no problems for the 4 days we drove it. We returned the machine and were refunded our deposit in full.
I almost forgot to mention. I called around and they cost less than the other rental companies. Great equipment, great service, great value. We will definitely recommend Octane Thrills to our friends.

I contacted a few companies when my fiancé and I wanted to take an little adventure weekend. Octane Thrills was not only the fastest company to get me pricing but also were the best value! Also I have been in the customer service industry for 10 years and they definitely exceeded my expectations! My fiancé and I had a fantastic weekend and will definitely rent from Octane Thrills again and again!

A friend recommended Octane Thrills to me, he previously rented a rzr from them. I spoke to Chaplin on the phone, he was very friendly and took time to explain everything in detail. What I really appreciated is the fact Chaplin was willing to drop off 2 rzrs at my house on a Friday night. Chaplin also took the time to explain how to operate the rzr’s since I had not driven the models they had. I rented them for the weekend no mechanical issues what so ever. Bonus they included helmets. My family really enjoyed off roading in the desert. I would defiantly rent from them again, they have the best pricing around. Thanks again!

Horrible horrible scam of a company. It’s run out of a cell phone repair shop, no store front at all, the rzrs break down and they blame it on you, try to take your 1k deposit? Super dishonest, Chaplin is the worst of them all. Machines are dirty, no maintenance at all. Even for 86 bucks for the day, I canceled my second reservation because it’s not even worth that much money. They will try to screw you over!