Michaels

Happy to say service and cleanliness are much improved since our last visit. Everyone was friendly but Kyle went above and beyond.
Maybe I’ll actually start coming here more often?

This Michaels is clean and well organized and the staff is helpful. I was there the other day to look for some markers. They didn’t have exactly what I wanted but the woman working there helped me look for things and I appreciated that.
I make sure to take advantage of their 40% off one item coupons that come in the mail. That can really save a lot of money on specialty items that I just want now and then. This location is close to my work so sometimes I stop there on my lunch hour just to browse. I’ve also had good luck with their framing department. I am happy and satisfied with this location and their services.

I loved it. Amazing customer service. Everyone that helped me knew where everything was. The store was clean and nicer things than most Michaels. Gives me the feeling they will catch up to Hobby Lobby

I’m not a typical Michael’s shopper, went there to get a custom shadow box. I turned out really nice and really affordable. I believe it was like 75% off at the time and came to $ 170, there would be no way I’d bay $ 700 or $ 800 so there’s quite the mark up but I was pleased none of the less. Went in again about 5 months later to have a 8×11 picture framed, thought at the most it would come to $ 40-​$ 50, no it was $ 160 with 60% off. So it would have cost like $ 300-​$ 400 just for a little picture. Just made no sense, so I bought something off the shelf for about 10 bucks and worked just as good.
I agree too, this store is a mess.
I do like the their display cases for football helmets and balls.
I’d give their framing department another chance but I’d shop the price or if it’s to outrageous sounding I’ll walk.

I go to this store quite often and have never had a problem. Typically I don’t ask for help and just enjoy walking the store until I find what I need. Tonight was different though, I was in a rush and needed to get in and get out. The first associate I approached was Steven and I asked him where the tulle was located at. He directed me in the right direction, but there was no red tulle remaining. I went back and found Steven since he was already super helpful. I asked if he could check if they had any in the back and Steven went out of his way to pull down boxes and find me the red tulle that I needed! He was super helpful and made my night 100% easier!

My wife likes some of their crafts. It’s just not my style. To me most stuff you could make here is junk. But to each their own.
I come here for the framing. Between sales and coupons you can get really good deals on custom frames, and they do a good job with it. We have two new frames, and a rematting of an older one pending from this visit.

I like Michaels but I think the customer service at this location needs a bit of an overhaul… or I just get all the grumpy ones. I am glad that Hobby Lobby moved in across the street. Right now the coupons are the only reason I go to michaels.

I had a feeling it was gonna be bad but I didn’t know it was gonna be this bad. Came in here looking for yarn, and I immediately didn’t like any I liked or was worth looking at! The colors were a mix of 70’s and late 80’s ski suits or 90’s glittering string for cats. Ugh, Anyhoo, saw a color and brand that was ok and when I saw the price I nearly hit the floor! $ 4 something for a ball of yarn not even enough for a mouse tea cozy. Your better off going to walmart for yarn, or any other place that specializes in arts and crafts, just not here.

I come here quite often because it’s close to my home and I’m usually working on some sort of project. It is always very unorganized. They never have enough checkouts opened. Still… I keep coming back because they’ve got what I need and I can count on their weekly coupon.

In the custom framing department. One girl for 5 customers? Girl has called twice for help but nobody is coming. So much for customer service.

My spousal unit tried to find a cartridge for her CRICUT. She tried to choose several different ones but they were ALL sold out.
Also it was very difficult to hunt someone down. It took about 45 minutes to find someone for assistance.
The seriously need a better system.

While the store was a bit disheveled as we walked through it, they had some pretty awesome sales going on plus I was able to print a couple of good coupons online, so my savings were pretty fantastic. :)
I usually like to walk through aisles and browse through items without having to step over piles of things or worry that item dangling from the top shelf will fall and injure me in some freak craft accident. However, the service I received both times I visited the store this week from the framing department was phenomenal! I am pretty bummed I didn’t catch either of the staff member’s names who assisted me as I would like to give them the proper shout-​out. They were very helpful, knowledgeable and went through some extra effort to meet my deadline. (Yes, I had a deadline for a frame. Please don’t judge me.)
All in all, I would return to this store to check out their store clearance items and for framing. All else (scrapbooking, baking, etc.) would be a «maybe».

This review is ONLY based on the service I received from the cashier girl this afternoon that I visited (dang I forgot her name)! I asked her about the Cake Decorating Classes that they have to offer (from which I read about online) and she took her time to explain to me what I need to fill out in order to register for the class, the materials I’d need, and when the classes are. Very nice, very helpful, more employees here should be more knowledgable like her.
Most of the time I am just roaming here, lost and not able to find an employee to help me. thank goodness for this nice young lady!

Thanks, but no thanks.
This review is brought to you by one of the craftiest girls in the east valley. I’m a pro-​am pastry chef, taught scrapbooking classes, blow glass, make jewelry, paint, draw, knit, quilt, sew, decorate, and am basically just a creative chick.
Oh — yea — I’m also a professional graphic designer, by trade…
So needless to say, I’ve frequented Michael’s many a time.
Tuesday, I went to this Michael’s to purchase an airbrush. It was difficult to actually find someone that knew what they were actually selling — let alone if someone had keys to the «locked up» merchandise, but after hunting someone down I finally found someone who could assist.
So, I found my airbrush — to the lady to ring it up – used a 40% off coupon (score) and the total (pre tax) was $ 97.
After deciding I wanted a different airbrush, I gathered up my receipts and went to the store. After about 15 minutes, I asked the sales lady what was going on and she explained that «Company policy for the return on fine arts over one hundred dollars requires the general manager to be present and that she couldn’t refund me my money.» I asked her where that was posted and why that wasn’t explained to me when I bought the airbrush — I also explained to her that the transaction, sans tax, was really only $ 97. She then apologized one more time, and then told me that they’ve had a lot of problems with fake receipts and that they weren’t really sure if this was a real receipt, but if I could come back tomorrow…
No offer to take my name and number to have this resolved
No offer to provide me with any other alternative than to come back to the store and talk to the general manger.
When I called corporate this morning, they verified the receipt, called the store and then told me I could return it as they have validated that it was a legitimate purchase.
I then called the store manager to find out if I needed her to be there for the return, and in her kindest and most trained voice she said, «NO honey, just bring it in.‘
I then tried to explain to her exactly what customer service is, how cost of poor quality affects the bottom line (even if the poor quality is subjective like customer service), and how by not listening to the voice of the customer, not only has she done a disservice to that Michael’s tore, but to the actual Michael’s brand. And no lie, she laughed at me.
So for all you crafty chicks out there, a new Hobby Lobby opened on Greenfield and Baseline (but they aren’t open on Sundays). Arizona Art Supply is on Southern and McClintock for your fine arts needs. The fiber factory and tempe yarn are both in the east valley if you knit. Scrapology is on Lindsay and Chandler Boulevard if you scrapbook. If you prefer to make jewelry, then the best bead store in the world is on Priest and Southern (and it’s not wholesale), if you are into soap and soap making I would suggest going to Sprouts. Frames are always a bargain at Target or Aaaron Brother’s. For flower arrangements and bows, go to Joanne’s.. If you like RC and models, there is a hobby shop on chandler boulevard and Gilbert, as well as Gilbert and baseline, and there is a pretty cool hobby store on Val vista and Elliot.
And finally, as far as all the other kitschy stuff Michael’s peddles, you can find it at the dollar store. The Dollar Store always has a ton of fun things to do — and there is a dollar store located at chandler boulevard and Val vista on the southwest corner.
I have officially boycotted Michael’s.