Marquis Diagnostic Imaging

This place is severely disorganized, when they place an order they don’t check to make sure they can do it. I have been sitting here for 2 hours because the office manager couldn’t clarify the orders with the Doctor. I would steer far away.

I was in to get xrayed and every phone call that came in the ladies put on hold and never answered the calls. It happened to me when I called. It looks to be the norm because they all said the same when a call came in, Please Hold. And then they picked up the call and quickly put them back on hold. So… never call this place.

I am not impressed with a recent MRI I had. I had a thoracic spine MRI to evaluate a syrinx I already have. Nowhere in the report did the radiologist measure the syringomyelia, only mentions it. Why even mention it if you’re not going to MEASURE it!!! When I called to request it be measured, I was told only a doctor could do that. Marquis, the reason I came to you for an MRI was to have you MEASURE it! I didn’t have to have my doctor tell Simon Med to do it the previous time I had an MRI. Simon Med measured it! If you can’t do what people come to you for, then I’ll just take my business elsewhere.

Come prepared to spend 30 mins more than your appointment because they are not on time at all

Happy Holidays to my favorite Unilocalers!
This will be my shortest review ever!
This place is one HOT MESS!
Our Doctor was contracted with them, so we complied.
Nobody contacted me to update me! I had to do the leg work to get it moving!
When I did finally did speak with a woman (I won’t mention names) her reason for not contacting us was «you were on my to do list «…Nice! Not to mention she was snippy and lacked any friendliness.
I got a call to schedule his MRI as he was in their waiting room for his appointment.
Nobody knows what the others are doing
EVDI is the only place we will go from this point forward!
Reviews speak volumes… As long as they are honest…
I am being very honest when I say… GO ANYWHERE ELSE!
Enjoy the Holidays and be safe

Bordering on fraudulent billing. This place apparently demands payment at your visit and will not bill insurance first. Not surprisingly, the amount they charged us was incorrect, by almost $ 100. Not only did they overcharge us at the time of service, we also got a bill with more fraudulent charges.
I’m not looking forward to the long, drawn our process of getting a refund and having our claim corrected.
Read your bill closely, call your insurance company while you’re there, don’t pay a dime until they’ve submitted the charges to your insurance.

I was recommended to come here for an x-​ray due to the x-​rays being down at my physician office. I called ahead a week prior and was told that I could just walk-​in. I came in at 0945 and was told to sign in and wait. I waited over an hour before I was seen and the only reason it was that long is because I got up and said something. Nobody came over and asked what I was here for. Several people came in after me and were seen. Once I said something the process went fairly quick but the fact is I had to say something and was completely forgotten about.

They have a very aggressive pay-​before-​your test policy. I understand why they do this, but it isn’t the norm in the medical community and if you forget your wallet, you might as well forget about it. They will NOT perform the test unless you have paid. This probably only applies to those of us with unpaid deductibles.

I’ve never posted a review for a medical facility before, but I had such a great experience with this place that I thought I’d share. I needed two separate MRIs that I completed on two separate occasions. Each time, the staff was courteous and professional beyond what I’m accustomed to when dealing with the healthcare industry. The technicians were the friendliest I’ve ever encountered. They made sure I was comfortable and offered to burn me a CD of my images to help me keep track of my own medical records. The machine itself is quiet compared to other MRIs and quick. By the time I was preparing to return for my second image, I was surprised to find myself for the first time actually looking forward to yet another medical test.

Please know that this company does not follow the billing guidelines set forth by insurance providers such as Blue Cross Blue Shield of AZ. They will «request» (ie. require) you prepay your negotiated share of your treatment upon arrival. This is counter to the contract agreement your insurer may have with providers. As an insured individual you are NOT required to prepay these shares are that’s what the billing reviews are for.
Granting them them access to your deductible amounts may make it appear they know what you have left and such but the reality is that the deductible is a always changing due to other open statements and bills. Today you may be pre paying only to find you did not need to once your insures processes other claims elsewhere. They of course you’d have to fight to get your money back… good luck with that. Not recommended due to poor business practices.

Well if there was a way to click on a negative star I would. I had a scheduled appointment and drove 1.5 hours and 60 miles ONE WAY to get there 15 minutes early. I waited for an hour then inquired what was going on only to be informed it would be another 30 to 40 minutes! I demanded a refund. No one said a word to me. Not an «I’m sorry» «what can we do» NOTHING! I sent a complaint email to laura McIntosh and brian barkley. guess what… no reply. The trip cost me $ 30 in fuel and a lost day at running my business. I would STRONGLY suggest NO ONE ever go here. EVER! This place is a joke. It really takes a LOT to piss me off but their employees were really good at it. I have relayed this story to my doctor and will do so again in person when I see her next week. I can only hope my complaints here, on f.b. and to my doctor will cost Marquis at least as much money as I lost on Monday the 16^th of march.
I HAVE NEVER SEEN SUCH TERRIBLE SERVICE… EXCEPT MAYBE AT AN INNER CITY FAST FOOD PLACE OR SOMETHING.
Andrew gervase
aka ONE REALLY PISSED OFF WOULD BE PATIENT

Seldom do I crap on a place in my reviews. But when your customer service sucks, too bad.
Ok, so I am waiting for my MRI and decided to live post my review.
I had an 8:30 pm MRI appt. on a Friday night. No one is here. They called the 1 person in the waiting room back at 8:40. I am live posting this review at 9:30 pm, an hour after my appointment time, still waiting. They told me I’d be here until 9:30. They have zero customer service. No one has said, «sorry we are running so far behind», not a hint of caring. I hope the image they produce is better than the image they present. Go somewhere else, they need a customer service makeover. Badly!!!
(Updated 9:37pm. Still waiting)
(Updated 9:45pm. Told they are running behind) really?
(Updated 10:00pm. Still waiting.
At least give me the option to decide if I want to wait or reschedule my appointment. Don’t make me wait 90 minutes beyond my appointment time.
Next update coming soon.
And at 10:10pm I was finally taken in.

Scheduling was easy, front desk very personable and helpful, I got there early and my wait time was short, tech was wonderful… I discussed w/​her my concerns w/​my being claustrophobic and she was very accommodating, procedure was quick and results were sent to my dr quickly… I highly recommend this place

I had a Saturday appointment here for an MRI on my wrist. It was nice that they have Saturday available, so I didn’t have to take any time off of work.
The gentleman at the front desk was very helpful. I was taken back to a private room to change. They had a locker for me to put my belongings. I then waited for the MRI technician to take me back to that room.
She was very friendly and put me at ease. The scan took about 15 minutes and was a bit uncomfortable. I had to lay on my stomach with my arm stretched above my head. It was fine though. The technician told me how long each scan would take, so that was nice.
Overall a good experience!

Had an MRI done here on an early Saturday morning. Facilities are clean, well maintained, & convenient free parking. What I didn’t like was walking into the office to be greeted by a gentleman who was sitting at his desk eating a McDonalds deluxe breakfast with his pancakes and eggs spread all over his computer area. Totally unprofessional. And smelled like a fast food joint, I know it’s a Saturday but come on. My insurance is paying big money for this test at least offer me the coffee that was brewed. He also failed to mention I needed to undress from the top, he seemed totally distracted, probably didn’t want his food to get cold.
The technician was awesome & made me feel extremely comfortable. I was very nervous after that first impression in the front but she eased my fears.

This is a nice location and the facility is newer and spacious. The tech was friendly and quick. Even the result turn around time was very good.
However, the front desk staff could have been a little more friendly and inviting. They seemed pretty robotic in what they were doing. Kinda like just another day at work feeling… topped off with «Is it 5’0 clock yet?».
Still giving them 4 stars and would go again.

Was referred for an xray by my doctor. Unfortunately they had some maintenance happening on their machine when I went the first time, so the second time there was a 90 minute wait. However, when I went back the next morning, it was only 15 minutes. The tech was fast and boom I was finished. Good little place!

I was here to support my husband while he had an MRI done. BTW this place is open late and very nice. There is no shady MRI’s done here (trying to be funny). Staff was really nice except for the guy doing the MRI, husband said he came off rude and like he didn’t want to be there. All in all we both pleased with the place.