Flooring 2Day

I called this company to come out to give me an estimate for carpet and to choose a carpet. They came out at the appointed time. Then told me I needed to pay a $ 50 fee for the estimate and house measure. They measured my house and when done Adam told me that he does not carry samples with him that I needed to talk to Christine. I spoke with her numerous times and 4 weeks later I still had not seen one sample or received an estimate. I looked up their business address and spoke to Adam (different Adam) He showed me a few samples and told me he would take care of me from now on. He old me he would order me samples of the carpet i looked at and would have them sent to my home. Of course I never received one sample or even an estimate. It is now September 30^th and They were at my house on august 16. they cashed my check on the 17^th. Of course I still have no returned calls, no estimate and no samples. So basically I paid for them to measure my house they had no intentions to sell me carpet. Their office is a dump and located in a dumpy building. I believe they are a scam. I have reported them to the BBB but of course they are not members. I wonder why. I would not recommend doing business with this company. They whole process was shady and I should of told adam to leave when he asked for a check for $ 50.

I’ve waited some time to write this review, to ensure I could be as unbiased as possible given my awful dealings with this company.
I hired Flooring 2 Day on three occasions. The first and second went off rather smoothly, as they just tiled two small bathrooms for me. The tile that came the second time was not identical to the tile I chose (I have a very good memory when it comes to colors and palettes), but I liked it enough that when the subcontractor showed up with it, I had him put it in anyhow.
The third occasion went as follows:
1.) Called the business and scheduled an in home appointment. The salesperson Brian, who is very personable, came and showed me samples of wood flooring and some other options. I was not pleased with the selection as I had something in particular in mind. I had to also be sure to get something low emissions since my daughter has asthma. He said he had another product he wanted to show me, so he came back another day and showed it to me. It was Wood Look Tile Plank Flooring.
2.) I called the office to order the flooring after doing some research and price comparisons. Adam in the office told me I needed to pay 100% upfront. This should have been a red flag. What flooring company requests 100% upfront? I was not comfortable with this and I told him I’d always paid 50% upfront in the past. Adam said «you said you chose us because you trust us,» to which I responded «the only people I trust completely are my family members.» After some negotiation, we agreed on 50% upfront, 25% when the materials were delivered and 25% upon completion of the job.
3.) On 2÷3÷12 I signed a contract and paid my 50% deposit with a credit card access check for a job to start 2÷6÷12.
4.) On 2÷7÷12 the subcontractor showed up and started removing the carpet in the living room. He said he had to go get the tile. He went to get the tile and it was NOT the same as what I’d purchased. *ONLY A SMALL PORTION OF MY FLOORING WAS REMOVED*
5.) I called Adam in the office and he said he would be by in 20 minutes with the original sample, which he was getting from Brian, so we could compare it to the tile that was at the house.
6.) Adam never showed up. Instead, after calling him and getting a hold of him hours later, he said he was looking for something closer to what we ordered.
7.) My husband called and asked Adam who the manufacturer of the tile was that he was supplying. He refused, saying it was proprietary information. This was not acceptable to us because we needed to know this information for warranty and recall issues that may arise.
8.) We sent a certified letter to cancel the tile on 2÷8÷12 after seeing the second set of tile which looked identical to the first tile that was sent over.
9.) After not hearing back from the business, we contracted an attorney who sent several certified letters with no response.
10.) We filed an ROC complaint through our attorney in order to try to get a response from the company. The company did respond, by having the office manager call to yell and hang up on our attorney’s office staff.
11.) After months of trying to contact the business, we never received a response. Our bank was not able to contact the business for their response, either, so they refunded our deposit in good faith after a few months.
12.) The bank is now burdened with the collections efforts instead of us. Word of advice: Always pay with a credit card and not an access check or personal check. A bank can yank the funds back from a credit card transaction, but not a check.
Still no response from Flooring 2 Day, but before the complaint I just filed with the BBB moments ago, I found that their rating has decreased from an A+ to a B in the last couple months. I guess others are having problems, as well.
Moral of the story, if you see red flags with a business… trust your gut. I didn’t, and I spent a lot of time, effort and inconvenience dealing with the issue as a result.
UPDATE 7÷3÷12 — The business rating has decreased to an F. See photo.
UPDATE: 7÷12÷12 — I received a response from Flooring 2 Day from the BBB wherein they actually fabricated a story saying I jumped in my vehicle when the crew arrived to do work and drove away! Additionally, they say they removed all my carpet and tile and prepared the floor to do work on 2/​7, which just didn’t happen. They only removed a small portion of one room of my flooring… and left the place in disarray.