Smart Center Germantown

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling tend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had.
Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it’s a Smart car and or a Mercedes-​Benz.
I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.

I am deciding on my third SMART. My first two were from this Euromotor’s SMART dealership. I have been impressed with the professionalism here. I look forward to my next experience with Jeffrey Greben, the new Brand Manager.

Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car off on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content.
When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don’t sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars.
I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much… and then went to find the answer!!! I wish this guy worked for me, seriously.
Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm.
I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

I initially called the dealership to get some information as I was just starting to shop for a car. I spoke with Sean the manager who was very forthcoming and seemed honest. He offered quite a bit of additional information and several options on getting a lease. My previous calls to other Smart dealers about the current lease promotion where far less enlightening and it did not seem likely to be able to get a car for the advertised price.
I drove to the dealership and was happily surprised that the things discussed on the phone did not change, the lease was available and there were plenty of cars to choose from. I actually leased two cars one for myself and one for my daughter. I would highly recommend Sean and the dealership to anyone considering leasing a Smart car.