Firestone Complete Auto Care

Germantown, United States

1.7

Closed now

6 reviews

Contacts

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Telephone:
+1 901-473-6565
Website:
www.firestonecompleteautocare.com
Address:
2115 Exeter Rd, Germantown, TN, 38138
Germantown
Categories:
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Today

Today 7:00 am – 7:00 pm
Closed now
Local time (Germantown) 01:17 Friday, 18 July 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 8:00 am – 6:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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Near this location:
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2100 Exeter Rd Ste 230
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2100 Exeter Rd Ste 112
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6 reviews of Firestone Complete Auto Care

No registration required
Place rating: 1
Germantown, TN
Our vehicle was involved in a minor accident, took it to this store for repair. They gave us an estimate to fix the vehicle. They then contacted us after they had done all the work they quoted but said we had to take the vehicle to a dealer to complete the repair. The vehicle was not drivable and we had to pay full amount, almost $ 4,000 so they would release it. We paid the dealer another $ 1500 to complete repair. Needless to say we would have never agreed to have the work done had they told us they couldn’t fix the problem completely to start with. Management was very unresponsive, namely John D… who identified himself as the region manager. The ethics in this organization are questionable at best. I guess that is why the ratings for this store are so bad. We are continuing to pursue our options. Hope this helps someone else from being defrauded. So much for the «Fixed Right Guarantee»
Place rating: 1
Memphis, TN
I was told today that my maintenance indicator light was actually an indicator that I was having engine problems. They lie. Stay away from. Don’t like women especially.
They actually emailed me back and were very confused. I did call Honda. Basically everything Firestone told me was incorrect.
Place rating: 1
Germantown, TN
Left car there to replace starter. Was told that batt terminal lead needed to be replaced and had to order from dealership. After 1 week and repeated phone calls to get the status, finally got cable and now said starter was bad. Won’t accept me bringing over refurb starter from autozone. Said they can get starter from autozone but marked it up almost 50% plus $ 120/​hr in labor. They justified markup because they had to «compete with other repair shops in the area». Going now to pu car and take to Raliegh tire in Cordova where I should have gone in the first place.
Unless you have unlimited funds, stay as far away from this place as possible!
Place rating: 1
Germantown, TN
This place is a scam!!! Poor service and poor work. And way too expensive!!! Try a local mechanic instead of this place. Horrible!
Place rating: 2
Memphis, TN
They call themselves full service yet they have no diagnostician on duty on Sunday. I wasted a trip there and left with my car still broken. Their admission was better than taking the car in and not being able to diagnose and repair. They could have offered to call their other stores. The service writer was nice, however.
Place rating: 4
Mobile, AL
Always polite & professional service.