Highlander Companies Inc

I’m so glad that Unilocal allows for updated reviews. Highlander Companies Inc HAD been high on my list but no longer. In April of 2015 I had them repair a leak in my roof and they did a good job at a fair price… lets get in the time machine and move ahead eight months. The leak returned after a freak December thunderstorm, I called and spoke with the owners wife on 12−23−15. She took my information and I mentioned that I was a returning customer, I didn’t expect to hear from them right away with Christmas so near and I waited for a call the week between Christmas and New Years, that call never came.
So on Monday, 01−04−16 I called and left a voicemail… four days later with a lot of rain in the forecast still no return call. Either this place is making so much money hand over fist that they don’t need my business or this is just another example of a local company that won’t take the time to be responsible or respectful to customers. My suggestion is to avoid any firm that can’t be counted on or doesn’t understand the term dependable.
After some time I tried contacting them via their own website which was down. SHOCKER.
I then emailed the firm via their email address on the Better Business Bureau site… so after ONE month’s total time the owner finally left me a voicemail… saying this is the 1^st that he had heard from me. Really!
Again it took ONE month for a call back. There’s NO way that I will again spend money with this company. Call me old school but that’s not the way to run any business. NO way was I going to call back Highlander Companies after 30 days. I expected better.