Fox Valley Family Physicians

I’ve been going to Fox Valley Physicians for over ten years with little health issues. Now I am experiencing some health issues that are a little more serious. When I called to get an opinion from my doctor about the care I was receiving from specialist, the best I could get was a call back from his nurse telling me to go to the doctors that I am already seeing. Nice to know I am not worth 2 minutes of his time.
Then I received a call telling me to go and get lab work for refills on daily meds I have been taking for years. I go get lab work weekly because of what I am currently going through. Way to take the time and check the info that you receive about me!

Doctors might be good but the front office staff are extremely rude and unaccommodating. The front office staff continuously mishandles prescriptions, lab test paperwork amongst other things. When you have a concern they could care less about the patient. Do you chose the doctor or the front desk??? The doctor I guess but it makes it hard when treated with such disrespect by their non-​medical employees.

I live two miles from here, and got my blood drawn here today.
I arrived 10 minutes early. I checked in, sat for ten seconds, was called in, had my blood drawn, and left. All told I was in the office for 7 minutes.
I left three minutes before my schedule appointment. It literally took longer to drive here than it did to complete my appointment.
Well prepared, efficient, and fast.
10/​10, would get stuck by needles here again.

I’ve been a patient of Dr. Fremgen and Dr. Cladis for the past 20 years and they are both great. I’ve been a patient of Fox Valley Family Physicians for the past 30+ years. But, I haven’t been there in a few years and tried to make an appointment today for help with an illness I endured the past 5 days. They won’t let me make an appointment until February because they consider me a «new patient» according to Donna the receptionist. This «new patient» has been seeing these doctors longer than she’s worked there, that’s for sure! It’s nice to know I cannot count on my doctors being available to me when I’m sick. Not my fault I haven’t been sick in a few years.

My entire family has been treated at FVFP for thirteen years. This is a thriving and professional practice, yet it still manages to feel local and personal. The nurses and physician’s assistants really stand out. You won’t notice staff turnover, which is an excellent sign of a stable organization. As long as we are still living within driving range, this is where we’ll seek treatment.

I have been going to the Geneva location practically my entire life. I was always happy, but am thinking maybe it’s because I don’t know any better. I find the staff to be hit or miss. They will either be great or awful. More recently in the past couple of years it seems as though no one communicates properly between departments. I show up for an appointment to get shots for a trip, and they have no record of what shots were ordered. They also scheduled me for blood work, but can’t tell me why because it wasn’t transferred to my file. There are issues because most of their files are electronic, but mine is still a paper file, etc… For my regular check ups I tell the assistant things to add to my file I’d like to talk about, and the Dr. doesn’t even read… So disorganized. To top it off a preventative prescription for my travels was never called in and the receptionist on the phone was rude. I feel like I constantly have to follow up for their job. I stay with them because I think they will provide a better service due to my long standing history, but it seems to not make a difference. They need to get it together over there.

I have been going to this practice for sixteen years or so. My doctor is one of the nicest guys I know. He pays attention to my whole family and I think he sincerly cares about us. How rare is that in this day and age?

I’ve been going here my whole life, and the staff is awesome. They really remember who you are: for example, I was there to see a physician’s assistant just to get a quick prescription, and I saw my regular doctor (Dr. Cladis) walking down the hall, and even though I haven’t seen him in probably 5 years prior to this point, he said hi to me and told me to tell my parents hello.
The only negative thing I have to say is when I walk in the waiting room is right there, and I always feel like germs are enveloping me, but that’s probably my own hypodchondria taking over.