Banfield Pet Hospital

I have been a long time client and bring both of my dogs, Rose && White Chocolate to Geneva. I couldn’t be happier with the CVT’s and the Dr’s. I have a wellness plan for both pets and the savings alone based on how much individual things cost plus the included Dr’s exams save me. So for the women complaining about that, these prices are well within reason, as I live in downtown Chicago. Owning a pet is a Privilege not a Right. You should take advantage of your wellness plan, as it is preventative medicine not an insurance plan, get it straight. The plan saves me at least 300 $ on my annuals for my babies. They also saved my White Chocolate, and even Neutered my old man. I love how patient the staff is with my questions and concerns. They are worth the drive from Loop, Thanks for everything you do. Keep up the Amazing Work!

I have a tough time giving this Banfield location one star… but Jenna McCarthy (the regular doctor on staff) made if very clear to me that the doctor who saw my cat usually doesn’t work out of the Geneva location. (too bad, because she was a great doctor)
I brought my cat in as an emergency walk-​in because she hadn’t eaten much of anything in 5 days. She was drinking water and picking at her kibble but refused to touch the wet food that she looks forward to every morning. Her attitude had completely changed too. She went from a fun loving gentle and social cat to a hissing and clawing fur ball.
Long story short, the ‘good’ doctor took care of her for me by giving her antibiotics and fluids and running a few tests. Turns out she had a UTI. However, the doctor said that it could be a much serious condition called ‘Feline Pancreatitis” (which means that the body pretty much begins to digest itself) Being a loving cat owner, I agreed with the doctor that it was important to have this test run. The only way to do it was to draw blood and send it out to a lab. I was told I would get the results back in about 2 weeks.
That brings us to today. A little over a week after our visit to the vet, I get a phone call from the receptionist Carly letting me know she was refunding my $ 85 because there wasn’t enough blood to send out and get tested.
I was like Great, a refund, however, instead of a refund shouldn’t we be rescheduling a visit so that my cat can get her blood draw so that we can get this test done.
Carly didn’t have a response other than «I’m just the messenger».
So I said, «okay Carly, well if you’re just the messenger, can I please talk to the doctor?»
I was transferred to Jenna McCarthy, the primary doctor on staff at Banfield Pet Hospital in Geneva, IL (store #0429). Jenna did absolutely nothing. She simply told me that the doctor who saw my cat usually works out of Oswego and she hadn’t read my cats chart.
However, while we were on the phone, she did pull out the chart and pointed out that my cat bit one of the staff. WELL YEAH, CATS WILL TYPICALLY DO THAT WHEN THEY’RE EXTREMELY SICK AND BEING POKED WITH SHARP UNKNOWN NEEDLES. Don’t they teach you that in vet school?
Anyways, I didn’t feel like this doctor had my pets best interest at heart. I would have hoped that she would have tried to reschedule an appointment so that my cat could get her blood drawn so we could finally know whether or not she has feline pancreatitis so that we can prevent her body from digesting itself. I mean, it seems pretty serious to me.
I did call corporate to file a complaint and I truly do hope they rectify this situation. I know that one bad doctor isn’t a reflection of an entire company. but we’re dealing with lives here. Not cheeseburgers.
BTW if anyone else needs the corporate complaint line its (877)-500−2288
Jenna tried giving me their wellness plan cancelation phone number instead of corporates phone number. NICE TRY JENNA MCCARTHY.

I purchased a wellness package and I’m really not sure how much I actually saved but I was stuck for a year. I have been very unimpressed with their operation. From the seemingly mousy, uninformed desk staff, to the major wait times (and I had an appt) and getting a different vet every time, I just didnt it was a professional, educated staff. And the copious amounts of unneccessary paper that is provided with your receipt each and every time is ridiculous. Its like a typical chain type operation.