Palm Springs Pool Service

For more than seven years I have enthusiastically recommended Palm Springs Pool Service to my clients. Tom is a highly educated professional with remarkable knowledge of pools and the care they require. I once called him from a client’s house with a pool problem and without photos or ever seeing the equipment he told me how to find one of the controls and solved the problem right then and there. He does not rush my clients through the inspection process and spends as much time as they need to understand their system and how to care for their pool. When it comes to repairs he will price out the items and let you know what is truly needed and what is a recommended code update. He can also recommend others professionals in the field for work outside his expertise. I trust Tom to always put the needs of my clients first and he continues to do that with his winning combination of knowledge and professionalism.

This has been some of the very BEST customer service I have ever experienced! I moved to Dallas and my house had a pool. Upon my initial call Tom came to my house within a few days to teach me how to run my pool, check the water, etc. he patiently took the time to go above and beyond showing me all the workings of my pool. Helped me upgrade some things to help my pool/​spa run better and ALSO showed me how to work everything. He personally delivered pool supplies, helped remove stains from the plaster, and supervised the installation of my new spa heater. As long as I live in Dallas Tom and Palm Springs Pool will be the ONLY company I deal with!!!

fantastic pool service, took care of my needs pointed out some issues i need to address, great all around, thanks tom.

Bad experience with this place, they are rude and never even fixed our problem. Tried to blame us by asking ‘why didn’t we do this’, why didn’t we do that’. Because we are not the experts, you are! Why can’t you find what is wrong and fix it. Do not recommend this place!

I have had a terrible experience with Palm Springs Pool. They were contracted by my home warranty to come look at our pool heater that was not working. I got a call from Tom on May 9^th (4 days after they were originally asked to make the appointment). He asked some questions and said he could come out the first part of the next week. He was going to call to let me know when as soon as they knew their schedule. I never heard from them. The following Thursday (⁵⁄₁₆), Benny left a message that he was going to come out that day, but that he must have missed me. I tried calling him back a number of times within minutes of the message and could get no one to answer. Despite leaving messages, no one ever called me back from Palm Springs Pool. I called the warranty company to let them know that I had not been able to set up an appointment. A week later (⁵⁄₂₄), I get a call from Tom wanting to know if I want to cancel the request. I told him no and explained that I was having trouble getting anyone to respond or to come out and would like to set up an appointment. He said it would have to be the next week, but could not give me a day or a time. He said his company did not give appointment times. I asked to speak to the owner and Tom indicated that he was the owner and that it was company policy to not set appointment times. I intend to find another company to look at the problem.