A-US Air Conditioning of Texas

I have American Home shield and this is who they sent when I put in a request.
I placed the request online at about 11:00 pm on a Wednesday, they called the next morning and had someone out to my place on Friday morning (my day off).
I totally expected them to just «patch» a problem rather than fix an expensive problem. Not the case. Jeff, the technician, was so great and honest and told me the entire motor, blower, and another part that I cannot remember needed to be totally replaced. Since it was an older model, they had to order the parts and Jeff was back Monday morning to fix it.
I would highly recommend this company and AHS. Very pleased.

I have American Home Shield. My furnace was not working and they sent out A –US Air Conditioning. Chad called and showed up first thing in the morning. He diagnosed the problem and was very professional. I, too, was apprehensive about using this company because of the reviews. They did an excellent job and would ask for them again.

I have to admit when I’m wrong. A-​US Air was given my work number by American Home Shield. That is the number when my contract was written by the title company and the AHS rep. On my online registration, I put my cell phone but AHS didn’t use that information for some damn reason. Being the Xmas holiday, I wasn’t at work and so A-​US Air’s message sat in my work voicemail.
They did a good job and I ended up with a new evaporator coil. But still 6 days… damn!

I have AHS and put in service request last night at 11pm. I received a call from A-​US Air this morning at 8am to set up appt. Matt was our technician and had my Furnace running (had to replace limit switch) within 1 hour. I was very impressed with his promptness and professionalism.

American Home Shield (AHS) sent them out– got same day service. Kevin came out, was super helpful. Replaced a sensor in our furnace and saw an immediate improvement! We’re happy!

I’ve seen a lot of negativity towards this company’s reviews but I have to say… Our furnace went out, they were very communicative, very responsive and showed up on time as they said. Abe, the technician, was very thorough in explaining the problem and fixed the parts that were faulty. While I cant speak to others bad experiences, mine was very good.

This is one of the worst companies I’ve ever experienced. The professionalism is not at this company. The quality of work is abysmal, and the respect towards customers is none existent. They are contractors for American HomeShield and I suggest you never use them for anything.

They don’t even deserve a star! They said I needed a new furnace. I got a second opinion, and I only needed a limit switch! They wanted to charge me $ 1100 to bring it up to code! The charges were 200% more than actual cost! What a scam!

Horrible customer service. The office staff is unprofessional and refuses to transfer to a supervisor. About an hour after leaving my house and repairing the 2^nd floor unit, I noticed that the 1^st floor unit was not running. I called to see if they could stop back by, but was told they would need to get a new work order. After I finally got another work order, they came back and sure enough, the crew had switched off the 1^st floor unit while working and just forgot to turn it back on. Total lack of concern for the customer, only trying to secure another service fee.

AHS dispatched these folks for an A/​C that went out (15+ year old unit). I was anticipating the typical «not worth fixing» pitch. Came out on a Saturday AM, quickly diagnosed it as being a capacitor and replaced it. $ 75 co-​pay. Very pleased with service and integrity. Thx.
Service technician was Scott.

So apparently they came a month ago and fixed the problem, but neither the tenant not the property manager had received notice that the came… nor the owner (which is me). So I called back my home warranty and asked them to prove that they actually came, they couldn’t.
USELESS and UNETHICAL.
Stay Away.

If it were possible to give a rating lower than 1 star– I would do it in a heartbeat.
This company is miserable to work with. My A/​C has now been out for 6 days. The first person A-​US Air sent out didn’t even look at the unit. He looked at the breaker box, said to get an electrician because it wasn’t an AC problem (without even looking at the unit), collected our money and left.
The next day an electrician came out, found that there is nothing wrong with the breaker box or the amount of electricity being put out, then went to look at out A/​C unit and found the problem… WITH THE A/​C JUST LIKE WE SAID IN THE FIRST PLACE… You know it should’ve been a simple diagnosis for the A-​US technician to find if the ELECTRICIAN found the A/​C problem in 5 seconds after just looking at the unit.
Now we’re having problems just getting a hold of anyone at A-​US. Asking to speak to a supervisor and BEING HUNG UP ON MULTIPLE TIMES. Even had a receptionist say «Oh my gosh wait and I’ll transfer you! Shhh!» and then was hung up on.
NEVER use this company. It’s not that they’re «having a bad day» or just «really busy»… They’re just a horrible company, and should be put out of business.
I would rather stay in my 95 degree house than to give them my business.
Horrible, horrible, horrible company.
Unpleasant people.
Unprofessional in every way.

Do not use this company. Here is what they did to me: Replaced AC coil for $ 475. This didn’t fix AC, so they said it now needed a new valve. After waiting three days for valve to come in, I called another AC company that my friend trusts to get a second opinion. This company easily fixed the AC because all it needed was more freon. The valve was in perfect condition. Unfortunately, the reputable AC company found that A-​US Air did poor welding work that looks like it won’t hold, so I have to have that re-​done, as well as resealing the unit because A-​US Air did that wrong too. While waiting the three days for the valve, my house was 90 degrees because A-​US Air didn’t put the AC back together the way it should have been to cool the house, so I was cooling the attic for three days, albeit not very cool because the unit had little freon.
It is obvious that A-​US Air was going to charge me for the valve that didn’t need to be replaced, then when that wouldn’t work, which it wouldn’t without freon, they would likely try to get me to pay for something else. I say this because I specifically asked them if freon was the problem and the technician assured me the freon was «fine». He even wrote it on the receipt.
This company is corrupt. There are many companies like this one out there. Beware.

I was really concerned when the company had a different time window than what I thought I had requested. Considering I had been sitting in a puddle of sweat for days, I was not in the best mood. I called Kenny and left a message. He had it handled. He sent a technician, Chris, who was informative and top notch. He showed me what concerns to look for in the future and restored my home to more than liveable. Thank you so much, us-​a !! I would definitely contact them again.

Bait and switch and inflated prices!
I came into contact with this company after calling for home warranty service through American Home Shield. I’ve heard horror stories about dealing with AHS concerning air conditioners in the past, but since they are charging me every month, I gave it a try in the hopes that my experience would not be negative.
Well it was. The technician came early in the day and told me the system was frozen and he would have to come back later once it thawed out. I was a little skeptical that anything could be frozen in the Texas heat, but I said OK.
When he returned later, he went up in the attic and came down to tell me that I had a leak in the evaporation coil and it needed to be replaced. After going out to his truck to supposedly verify my coverage and write up the work order, he presented me with a «Home Warranty Homeowner Responsibility Charges».
Sticker shock! He told me that I would be responsible for over $ 1200 in charges! And of course, when he could tell I was a little taken aback, he offered the obligatory, «Well, you could just get a new system for $ 2700…» I laughed. Why even offer that as an option when I was obviously reacting negatively to the repair cost?
So basically, here is the breakdown in a nutshell. AHS covers the part and labor for installing it. The contract conveniently states that the home owner is responsible for any other fees and charges by the contractor. After contacting an old friend who has been in the business for 30+ years to take a look at my system and the charges this company said I would have to pay, he laughed and shook his head. Here’s why:
$ 225 for a Permit (cost and handling) — yeah, but the city I live in does not require a permit for this kind of repair, and if they did, it would only be around $ 100. So they want me to pay another $ 125 for them to «handle» this?
$ 250 for Refrigerant Recovery — My contract with AHS covers «Costs related to freon recapture». But apparently «refrigerant recovery» is different and needs to be charged. (It’s the SAME THING!)
$ 150 for Disposal of Old Air Handler or Coil — So they charge me for removing the coil and then take it to get more money from a scrap yard. Wow.
$ 175 for a Float Switch — The mark-​up here is crazy! I have come to understand that the part only costs $ 21.
$ 150 for a hanging kit — That plumbers strap sure is expensive, huh?
And here is the kicker, AHS covers the first $ 10 per pound of refrigerant. These people normally charge $ 50 per pound. So I essentially would have to pay for $ 40 per pound of refrigerant, and I was told I needed 8 pounds… for a cost of $ 320 for R22 refrigerant.
After I found all this information out from two different HVAC people, I contacted the contractor with my concerns about pricing. Apparently asking questions and being armed with information is offensive to these people as I was treated rudely and dismissed with a smug «Call your warranty company about what is covered…»
So I did. Of course, they defended their «non-​covered charges» policy, but when I confronted them with the charge for «refrigerant recovery», which is covered under my contract, I finally got a small apology. I am going to use the cash out option and deal with someone I know and trust. I’ve asked that this company be put on my «refuse to use» list and I am seriously considering switching to a different warranty company.
I see there are a few good reviews here, and maybe I caught them on a bad week. But when you provide a service, consistency and good customer service will help your business thrive. I found them lacking in both these areas in my experience.

I must admit I was a little reluctant to have theses guys out once I read the reviews. My home warranty company called this company for our service call. Isreal came out and did a great job and showed me how to keep up the maintenance on our fairly new ac. He was honest and told me that the power switch had been turned off in the attic. I paid a service call and our ac was back on in no time. I would highly recommend. I think Unilocal has the wrong phone number listed. You’ll want to call 972−414−1658.

These guys are fantastic! My initial call was bc my house was extremely hot. The front office lady was polite and helpful. Once the tech arrived it was more of the same, polite and helpful. My house is cold again and has been for about a month now. Highly recommend these guys.

Because I have AHS warranty, I had no choice but to use this company. I have an AC unit which is 15 years old and I knew it is time to replace it. So, when it was not working properly since last Thursday, I thought with AHS warranty, I could replace the unit. By the way, I have been a royal customer of AHS for 9 years.
But, after the mechanic spent only 10 minutes taking photos of AC units & air filters and poking around the AC, he said because air filter was not clean, it broke the AC unit. So, because of his lazy & incompetent «diagnosis», AHS refused to repair or replace my AC. WTH!!! how come the air filters can cause complete break-​down on a whole AC unit!!!
Thanks to his «wrongful opinion», I spent several hours arguing with AHS to get it fixed while suffering from hot & humid Texas weather!
Actually, even one star rating seems to be too generous!

My home warranty company sent A-​US air when my Heat pump unit decided to fail right as a cold front hit. They were able to respond the same day, and the serviceman was nice. I live in a condo and the roof is super tall, but he was able to call another coworker to come help him get all the way up there. They inspected the unit and found it was just a blown circuit breaker. Unfortunately the trane service center in Dallas did not have the part, but it would come in the next day at noon. The service guy got the part right at noon and came over to my place after to fix the unit. All in all a good experience except for having to wait for the part, but I assume that was out of their control.

Avoid these guys as if your life depends on it. I’m filing reports with the BBB, these guys need to be put out of business. Can i give less than one star? Shoddy work is one thing but not even standing behind it is quite another.
Required to use them by our awful home warranty (American Home Shield — which I also urge you to avoid), we were in need of service almost 1 year to the date from the last time our AC was repaired. Concerned that our last repair lasted only a year, we asked around… reviews on Unilocal,BBB, and even here, for these guys, are already bad. We fought our warranty company, «send anyone else!» but no. We were stuck with these guys. We asked around more and even talked to other customers… the feedback was nearly identical, «they’ll come, find a leak, and ‘oversell’ you refrigerant (Freon isn’t covered by warranty so that’s how they make more money). They probably won’t find anything else wrong.»
So they arrived. Cordial enough and seemingly trustworthy. Sure enough, we got that very story, here’s a leak, you’re out of refrigerant… in both units. Nothing else wrong, we just need to fix the leak and fill it up.
Okay… so… can you explain how we’re having to get this repaired one year later? We don’t want to pay our warranty if this isn’t getting fixed properly.
This part is fun, «Well, whomever repaired your AC last year probably did a sub-​par job,» he replied. Guess who did the work last year.
Important to note that they didn’t claim the exact same problem, word for word, last year. Near enough too it, they also fixed one of our unit’s compressors. This becomes important as I’ll explain.
So we told him we only wanted the leak repaired. We aren’t paying them for refrigerant. He was clearly upset. He cajoled… «I came all the way out here» He negotiated… «what if I give you a lbs free.» Then, validating that his initial audit was bull, he tried harder «I don’t know if there’s anything else wrong with the unit without refrigerant running through it.»
Wait… what? That’s an outright lie. You pump nitrogen or something into it so you can tell me if there is anything else wrong. We asked, «can you put in just a pound the to test everything?» No, we’d have to fill it up.
Repair the leak and thank you very much. We have to pay $ 75 for the warranty call, I consider that money well spent IF indeed the leak gets repaired. You get nothing more from us. Besides… so frustrated with the warranty and the scam that is A-​US Air Conditioning, we had two other independent AC repair guys en route. Guess what they found…
BOTH discovered that the compressor was completely shot. Dead. Filling it up with refrigerant won’t do a thing… «we ran (whatever) through it and tried to start everything. The compressor needs to be replaced.» Guess what else BOTH, independently discovered, «You also still have a leak. Look, you can see where they did the repair but you have a leak here too.» Want more? BOTH wrote up for us the fact that we only needed about 70% of the refrigerant that these guys claimed… sure, they need to be filled, but not as much. And how would we (how would any customer) know how much is actually needed??? We needed 7 lbs and they told us we needed 10… at an extra $ 150 that goes into their pocket.
What would you do? We did what anyone would expect. We called BOTH the warranty and the repair company demanding our money back and that they send someone else to fix things. No. We stand by our repairmen. «But it’s still broken! Don’t take the other repair company’s word for it, we’re paying for a damn warranty for it to work and it doesn’t, you can see for yourself!» We can send the repairman out again but it will cost you another $ 75; that’s a «trip fee» paid for any trip, not part of the cost of repairs. But he didn’t repair it the first time!
If you have a warranty requiring that you use these guys, fight. Demand an alternative. If you’re just looking for repair, keep looking.